Jump to content


  • Tweets

  • Posts

    • Obviously from Athena's point of view had you eaten enough carrots their signs would have been easily read. Your appeal would therefore be rejected. They use a kangaroo Court where you have little to no chance of winning. Even a cast iron reason for quashing your ticket does not overrule their reason -which is to rip every motorist off for as much as they can. You are dealing with crooks that pay scant notice of the Law. I would think that Lidl will cancel your ticket but if not you have a  claim against Athena for breaching your GDPR.  
    • The CMA has today published further detail on its views on the law in relation to cancellations and refunds during the pandemic. View the full article
    • Hello,  Sorry if this is the wrong section but unsure where else to post.   I hope i dont go on too long but just trying to give as much information as i can.   I have been looking after my two Grandchildren for the past four years after their mother was unable to look after them.  This was decided by both of us and never went through the courts.  They are 16 and 17 years of age now,  so in my care since 12 and 13.   Their mother has had no involvement in their life in any way, since  i have been caring for them.     Both children had social workers due to the circumstances.   Since being in my care,  I have received  child tax credit for both. I am 77 years of age and receive a state pension   In 2019 I was struggling financially and the children needed new beds as the ones I had bough were cheap but all i could afford at the time,  so I had to ask Social work if they could help with new beds and bedding.  These were delivered and I was very grateful and this was the only help i have asked for.   They have now been accepted for college and their tax credits have stopped and they receive £30 per week EMA.  When they applied for a bursary this was declined because they were not under Kinship.  I did call the social work to see if they could give me a letter stating that they were under Non cared Kinship but the social work declined to do this and stated that there was no Social work involvement,  although they had a nominated social worker who used to visit them at school as well as supplying me with beds and bedding so to me thats involvement.   I never received any Kinship payments,  but all i am looking for is a letter saying they were Non cared for !!   Would love advice from anyone who could give me advice on this.   Thank you 
    • I suggest that you begin by sending an SAR to the bank to get the statements particularly for 2016 in order to see if there was a missed payment, if the direct debit became deactivated for any reason and also if you had the necessary balance in your account. Go from there Which bank?
    • The email address may not be right one anyway. Am going to post my WS to them
  • Our picks

    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
      • 4 replies
    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
      • 8 replies
    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

HFO barclaycard


Please note that this topic has not had any new posts for the last 3712 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I sent a SAR to HFO who are dealing with an old Barclaycard debt.

 

I wanted all the data/info they had including an CCA.

 

Yesterday they sent a 6 page questionnaire, asking for addresses etc.

They also said they require proof of identity - passport/DL/utility bill etc.

Not happy about sending documents with signatures on.

 

Has anyone else had this problem?

Why do we have to send all this?

They seemed happy enough It was us when they were taking our money.

 

Do you think I should just ignore this and send a simple CCA request?

 

All advice appreciated.

K

PPI REFUNDS

HALIFAX - Loan PPI full refunded + 8%

HALIFAX - Credit Card PPI full refund + 8%

EGG - WON!

MARBLES/HFC - N1 Submitted

MORGAN & STANLEY - [/WON!]

 

CREDIT CARD CHARGES REFUNDS

 

HALIFAX - Credit Card Charges full refund + 8%

MARBLES/HFC - N1 Submitted

EGG -WON!

BARCLAYCARD - WON!

BARCLAYCARD 2 -WON!

MORGAN & STANLEY - Full refund + CI

 

CAG has been amazing and a real God send! Thank you so much to all the people who help to make this the place it is and dedicate their time to help people like me! Please donate to help keep this site alive! It's Priceless!!!!!

Link to post
Share on other sites

delaying tactics

 

send them a CCA request.

but if you are if you are no longer paying them why pull their string

what are you after acheiving?

 

dx

please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s -  would collapse overnight.

 

DCA's view debtors as suckers, marks and mugs - that's why they will never tell you they are not bailiffs and have absolutely zero legal powers on any debt.

 

 

Link to post
Share on other sites

dx - just to confirm that this is another Barclaycard (my partners) - just to clear up any confusion.

My the cabot one.

 

As with the other BC

- a large portion of the debt is from chrges and interest - some from DCA and some form BC.

 

We have been making min payments over the past few years.

The debt was defaulted nearly 7 years ago.

 

I don't think I can reclaim the charges that BC originally made.

The balance is constantly growing as due to the interest HFO add on.

The min payments don't cover it - so the debt is just increasing.

PPI REFUNDS

HALIFAX - Loan PPI full refunded + 8%

HALIFAX - Credit Card PPI full refund + 8%

EGG - WON!

MARBLES/HFC - N1 Submitted

MORGAN & STANLEY - [/WON!]

 

CREDIT CARD CHARGES REFUNDS

 

HALIFAX - Credit Card Charges full refund + 8%

MARBLES/HFC - N1 Submitted

EGG -WON!

BARCLAYCARD - WON!

BARCLAYCARD 2 -WON!

MORGAN & STANLEY - Full refund + CI

 

CAG has been amazing and a real God send! Thank you so much to all the people who help to make this the place it is and dedicate their time to help people like me! Please donate to help keep this site alive! It's Priceless!!!!!

Link to post
Share on other sites

any dca that has brought a debt MUST:

have a valid CCA

have sent a notice of assignment

 

have the above two docs to add ANYTHING to a debt and then the can:

, only add charges & interest inline with the T&C of the original debt.

 

go get 'em.

 

dx

please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s -  would collapse overnight.

 

DCA's view debtors as suckers, marks and mugs - that's why they will never tell you they are not bailiffs and have absolutely zero legal powers on any debt.

 

 

Link to post
Share on other sites

Post up the questionnaire.

 

They are only entitled to take reasonable steps to satisfy themselves as to your identity.

 

Post it up here so we can see.

 

Also, I suggest that you send a complaint to the IC including a copy of the questionnaire and compaining that they are obstructing your SAR.

 

Tell HFO that you are making this complaint as well.

 

Also tell Trading Standards

Link to post
Share on other sites

Data Protection Act Good Practice Notes:

 

2. Do you have enough information to be sure of the requester’s identity?

Often you will have no reason to doubt a person’s identity. For example, if a person with whom you have regular contact sends a letter from their known address it may be safe to assume that they are who they say they are.

 

The above is an extract from the ico guidedance notes.

Anthrax alert at debt collectors caused by box of doughnuts

 

Make sure you do not post anything which identifies you. Although we can remove certain things from the site unless it's done in a timely manner everything you post will appear in Google cache & we do not have any control over that.

 

Vir prudens non contra ventum mingit

 

[sIGPIC][/sIGPIC]

17 Port & Maritime Regiment RCT

Link to post
Share on other sites

Had HFO sent you letters previous to you SAR ?

US President Barack Obama referred to Ugland House as the biggest building in the world or the biggest tax SCA* in the world.

Link to post
Share on other sites

If the answer to the above question then you could send this:

 

http://www.consumeractiongroup.co.uk/resources/templates-library/86-debt-collectors/572-debt-letter-when-company-refuse-cca-due-to-no-signature-

 

Amend to suit a SAR request rather than a CCA request.

Every journey begins with a single step :):)

 

Please note: I have no qualifications in this area - my advice is learned from the wonderful members of this Forum. Thanks to you all for your help.

 

If you have found my post helpful please leave a short message by clicking the star to the left of my profile - Thank You

 

The only person entitled to your Personal Finance details is a Judge not a DCA

 

Move all banking activity to another banking group if you have a dispute - your funds can be used to offset debts within the same group.

Be careful with Banking details (card/account numbers) as these can be used to take unauthorised payments.

Link to post
Share on other sites

Hi All, Thank you for the advice.

 

Unfortunately I can not upload the questionnaire as my scanner has died a death

- will see if I can find an alternative to try and post it up here.

 

They sent me a 9 page letter and questionnaire.

The questionnaire goes through all the basic stuff like address, old addresses, home tel, work tel, mob no etc.

There is also a declaration page and another asking which proof of identity you are sending

- DL/Passport/BC/Utility Bill etc.

 

Apparently on one of their advice sheets it explain they need proof of name and DOB.

How a utility bill gives them my DOB I don't know

- at least they haven't asked me for my bra size!

 

I am going to send a revised letter that harrassed senior suggested, and advise I am complaining to the trading standards and Information Commissioner.

 

Does anyone know of any good letters I can send them or even contact details of the above.

Really am a novice at this - I am sure I can do a web search for them.

 

I am also going to send them a CCA request with the letter as it should speed this up a little with them, as I believe they only have 14 days in which to respond to a CCA request.

 

As for the original creditor

- Blessed Barclaycard I am going to send them a SAR.

Do you think it would be worth sending a CCA with it as well as it means they have only 14 days to respond rather than 40.

 

Any advice always appreciated!

K

PPI REFUNDS

HALIFAX - Loan PPI full refunded + 8%

HALIFAX - Credit Card PPI full refund + 8%

EGG - WON!

MARBLES/HFC - N1 Submitted

MORGAN & STANLEY - [/WON!]

 

CREDIT CARD CHARGES REFUNDS

 

HALIFAX - Credit Card Charges full refund + 8%

MARBLES/HFC - N1 Submitted

EGG -WON!

BARCLAYCARD - WON!

BARCLAYCARD 2 -WON!

MORGAN & STANLEY - Full refund + CI

 

CAG has been amazing and a real God send! Thank you so much to all the people who help to make this the place it is and dedicate their time to help people like me! Please donate to help keep this site alive! It's Priceless!!!!!

Link to post
Share on other sites

Hi Kate

Dear me, what they've sent you sounds more like a loan application questionairre!!!

Call me cynical, but it's all the information they'd need if they didn't hold a copy of your original agreement and wanted to reconstruct one. :rolleyes:

It's intrusive and unwarranted for a SAR and also designed to give them everything they need to harrass you on every level..work phone, mobile phone etc etc.

Under no circumstances should you complete this data gathering excercise.

As above, send the letter and inform them that you will be forwarding a copy of the form with a complaint to the Information Commissioner and Trading Standards.

ICO complaints procedure here: Complaints about data protection policy - ICO (including an advice line number)

Remind them that the 40 day deadline still applies from your original request.

 

I would definitely send a CCA request as well, failure to supply this within the 14 +2 days gives you more legal protection than a delinquent SAR. Send a SAR to Barclays too, but you only need to send the one CCA request to whoever is chasing you for the money, so send it to HFO.

 

kind regards,

Elsa x

PLEASE NOTE... I AM MOST SORRY BUT I HAVE VERY LIMITED AVAILABILITY AT THE MOMENT DUE TO EXTREME PRESSURE OF WORK - IF YOU REQUIRE URGENT HELP ON YOUR THREAD AND ARE GETTING NO RESPONSE PLEASE HIT THE TRIANGLE FOR SITE TEAM ASSISTANCE. ELSA XXX

 

Please check out my BLOG for the quick guide to debt threats - it has all the info & letter template links you need to get started on your journey of TAKING CONTROL. :roll:

 

All opinions are my own based on research. I am not legally qualified, if in doubt please consult a legal expert.

Hope this has helped or made you smile. Keep your chin up, you're among friends now! Elsa xxx

Please click the *star* of any CAG member who has helped you .

Link to post
Share on other sites

Thank you so much for the advance and links - will do as you advised! Enjoy your Bank Holiday - Like the Banks need one!

PPI REFUNDS

HALIFAX - Loan PPI full refunded + 8%

HALIFAX - Credit Card PPI full refund + 8%

EGG - WON!

MARBLES/HFC - N1 Submitted

MORGAN & STANLEY - [/WON!]

 

CREDIT CARD CHARGES REFUNDS

 

HALIFAX - Credit Card Charges full refund + 8%

MARBLES/HFC - N1 Submitted

EGG -WON!

BARCLAYCARD - WON!

BARCLAYCARD 2 -WON!

MORGAN & STANLEY - Full refund + CI

 

CAG has been amazing and a real God send! Thank you so much to all the people who help to make this the place it is and dedicate their time to help people like me! Please donate to help keep this site alive! It's Priceless!!!!!

Link to post
Share on other sites

SAR works one way only - YOU ask THEM for information they hold on YOU.

 

This is just a delaying tactic. You have asked and paid, so the clock is ticking. Yes, they are entitled to proof of ID - but there's no reason for you to fill in any forms. MBNA started doing this a few years ago and stopped the practice when they realised it was futile - their agreements were still duff.

 

HFO are just a bunch of timewasting idiots who should all go and get real jobs.

“The industry is rotten to the core, whether it is in-house recovery and collection, or where agents are used, or where the debt has been sold.” Andrew Mackinley MP, House of Commons, 22 April 2009

 

If a Cagger helps you, click their star. Better still, make a donation however small, so that CAG can continue to help others.

Link to post
Share on other sites
  • 2 weeks later...

Could someone please advise on this

- aren't you supposed to have knowledge when you are issued a CCJ????

 

I am going to be contacting the court tomorrow and get some advise

- as we do not know who it is.

PPI REFUNDS

HALIFAX - Loan PPI full refunded + 8%

HALIFAX - Credit Card PPI full refund + 8%

EGG - WON!

MARBLES/HFC - N1 Submitted

MORGAN & STANLEY - [/WON!]

 

CREDIT CARD CHARGES REFUNDS

 

HALIFAX - Credit Card Charges full refund + 8%

MARBLES/HFC - N1 Submitted

EGG -WON!

BARCLAYCARD - WON!

BARCLAYCARD 2 -WON!

MORGAN & STANLEY - Full refund + CI

 

CAG has been amazing and a real God send! Thank you so much to all the people who help to make this the place it is and dedicate their time to help people like me! Please donate to help keep this site alive! It's Priceless!!!!!

Link to post
Share on other sites
Could someone please advise on this - aren't you supposed to have knowledge when you are issued a CCJ????
Yes, you should have the opportunity to defend any action against yourself. You can apply to have it set aside, see; National Debtline England & Wales | Debt Advice | Factsheet 12 How To Set Aside A Judgment In The County Court

Anthrax alert at debt collectors caused by box of doughnuts

 

Make sure you do not post anything which identifies you. Although we can remove certain things from the site unless it's done in a timely manner everything you post will appear in Google cache & we do not have any control over that.

 

Vir prudens non contra ventum mingit

 

[sIGPIC][/sIGPIC]

17 Port & Maritime Regiment RCT

Link to post
Share on other sites
  • 1 month later...

Got CCA response today from HFO (DCA)...........

The muppets have only been able to provide us with a copy of an application form and a photocopy of their terms and conditions. No valid CCA.

Can anyone advise us where we go next????

Many thanks

kx

PPI REFUNDS

HALIFAX - Loan PPI full refunded + 8%

HALIFAX - Credit Card PPI full refund + 8%

EGG - WON!

MARBLES/HFC - N1 Submitted

MORGAN & STANLEY - [/WON!]

 

CREDIT CARD CHARGES REFUNDS

 

HALIFAX - Credit Card Charges full refund + 8%

MARBLES/HFC - N1 Submitted

EGG -WON!

BARCLAYCARD - WON!

BARCLAYCARD 2 -WON!

MORGAN & STANLEY - Full refund + CI

 

CAG has been amazing and a real God send! Thank you so much to all the people who help to make this the place it is and dedicate their time to help people like me! Please donate to help keep this site alive! It's Priceless!!!!!

Link to post
Share on other sites

Anyone?????

PPI REFUNDS

HALIFAX - Loan PPI full refunded + 8%

HALIFAX - Credit Card PPI full refund + 8%

EGG - WON!

MARBLES/HFC - N1 Submitted

MORGAN & STANLEY - [/WON!]

 

CREDIT CARD CHARGES REFUNDS

 

HALIFAX - Credit Card Charges full refund + 8%

MARBLES/HFC - N1 Submitted

EGG -WON!

BARCLAYCARD - WON!

BARCLAYCARD 2 -WON!

MORGAN & STANLEY - Full refund + CI

 

CAG has been amazing and a real God send! Thank you so much to all the people who help to make this the place it is and dedicate their time to help people like me! Please donate to help keep this site alive! It's Priceless!!!!!

Link to post
Share on other sites

Hi Kate,

 

This is what's happened to countless other CAGgers. Read other threads in the BC forum and you'll see you're not alone.

 

You don't really have grounds to say the a/c is in dispute.

 

By sending you the Application Form and their T&C's, BC have done what is required of them according to the CCA 1974, with reference to your CCA request.

 

However, if the documents do not constitute a valid credit agreement, BC may be unable to get a court to enforce the debt, if you defend adequately.

 

BC rarely take their cases to court.

 

:)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Thanks for the advice - been looking around the forum but still not sure what to respond with to HFO? If a DCA haven't sent a valid CCA is their a procedure out there to stop them from pursuing the debt? Just a bit lost.

PPI REFUNDS

HALIFAX - Loan PPI full refunded + 8%

HALIFAX - Credit Card PPI full refund + 8%

EGG - WON!

MARBLES/HFC - N1 Submitted

MORGAN & STANLEY - [/WON!]

 

CREDIT CARD CHARGES REFUNDS

 

HALIFAX - Credit Card Charges full refund + 8%

MARBLES/HFC - N1 Submitted

EGG -WON!

BARCLAYCARD - WON!

BARCLAYCARD 2 -WON!

MORGAN & STANLEY - Full refund + CI

 

CAG has been amazing and a real God send! Thank you so much to all the people who help to make this the place it is and dedicate their time to help people like me! Please donate to help keep this site alive! It's Priceless!!!!!

Link to post
Share on other sites

Hi Kate,

 

By responding adequately as they have to your CCA request, HFO can continue to pursue the debt.

 

This does not mean they have the correct doc'ts to take you to court and win.

 

Based on what you say they've supplied, they should be unable to have the debt enforced in court.

 

If you feel they have not supplied your valid credit agreement and this is what you want, withhold payments and see how they respond.

 

If you don't want to test things that far, pay them what you can each month, even if it's a token payment.

 

:)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Thanks Slick.

 

A few years ago I became disabled and both my partner and I have had to stop work as we also have 2 small children.

 

We have been making token payments for some time now but they just keep adding a huge amount of interest and charges and the outstanding balance just keeps going up and up.

Was originally 3,500 and now nearly 7,000.

 

I think I will stop payments and send them a letter advising they haven't issued a valid CCA agreement, it can not be enforced in a court of law, and until they produce a valid CCA agreement we will be making no further payments.

 

Do you think that will be ok?

I haven't gone this far with any of the other creditors.

 

Those that can not produce a CCA have just said they will put our accounts on hold and stop further payment collections.

kx

PPI REFUNDS

HALIFAX - Loan PPI full refunded + 8%

HALIFAX - Credit Card PPI full refund + 8%

EGG - WON!

MARBLES/HFC - N1 Submitted

MORGAN & STANLEY - [/WON!]

 

CREDIT CARD CHARGES REFUNDS

 

HALIFAX - Credit Card Charges full refund + 8%

MARBLES/HFC - N1 Submitted

EGG -WON!

BARCLAYCARD - WON!

BARCLAYCARD 2 -WON!

MORGAN & STANLEY - Full refund + CI

 

CAG has been amazing and a real God send! Thank you so much to all the people who help to make this the place it is and dedicate their time to help people like me! Please donate to help keep this site alive! It's Priceless!!!!!

Link to post
Share on other sites

Hi Kate,

 

I think what you suggest sounds sensible. BC and their DCA's are notorious for ignoring customers' difficulties.

They'll continue to pile on the pressure and add to the debt.

 

If they keep piling on interest monthly, you have no hope of reducing the debt and would be better off with them terminating the a/c so that no more interest and penalties are added.

 

Worst scenario is that they take you to court and win.

The debt is confirmed and you have to pay it off in manageable monthly instalments, according to your financial circumstances.

 

Have a look here to see if any of these letters may help you - http://www.consumeractiongroup.co.uk/forum/debt-bailiffs-advice/20758-creditors-dcas-letter-templates.html

 

:)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Hi Kate,

 

Have you been mis-sold PPI or do you have Penalty Charges on that account that you could reclaim with interest?

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...