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just went on MBNA website as i credit card back in the late 90s with them , i have had a response saying yes it did have PPI on it and then they want me to fill in their own questionnaire.


Is their a templete letter on here which will do a better job of makinag a complaint and what is the best process to follow.


I am also doing the same for PPI with A Morgan Stanley(now Barclays) card and a peoples bank now Citi bank.


I believe that all these cards were obtained via pre filled in application forms and included the PPI on the filled in application forms.


Thanks in advance for any help

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use the FOS customer questionnaire on their site


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