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ploddertom

Broadband orderring - address doesn't exist according to postcode

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Having moved my home phone & broadband recently - without any problems, I thought I would take advantage of the pricing offered - Vodafone - and move my business account to them as well - different address.

 

After making contact they tried at first to say they could not help as my business does not show on their Postcode lookup - yet on Royal Mail PAF it comes up straight away as it does with many others - could it be VF use an out of date system, would have to be years old as have traded from here for the last 10+ years.

 

Eventually overcame the Postcode issues as they input things manually but they now tell me I may have to fork out for a new phone number as the one I have is not recognised. I have suggested they contact my present provider who will tell them otherwise.

 

In this day & age it seems to me as if those connected to the IT industry have the worst values. The bigger the company the worse they are.


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When I moved into a new build, I was stuck with either BT or SKY until the rest of the companies updated the records. Not much other companies were willing to do about it.

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I could accept that if it had been a new build but I think something from the 1880's would be stretching it a bit.


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It will only get worse PT were VF are involved...have you not ventured into that forum ?


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