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    • I agree with my site team colleague above. We need to know all the facts including which company you are dealing with and an explanation of the problem. It really is too difficult to start giving speculative advice on some speculative problem that you have laid out as a generalised scenario
    • Moorcroft are sending a rep round to my house this week. What is the best way to handle this? Ignore and not answer the door or engage with them? I haven't acknowledged anything since I started on this journey and defaulted on my cards in December 2022
    • Very sorry but with the best will in the world, I don't think we can at all understand what the situation is here. Please can you try rewriting this on a word processor and maybe send a copy of what you have written to a friend and working out together so that the story is complete but as brief as possible. Maybe a list of dates as well. If you can do that and then repost your story we can have a look
    • Hi, I am a local authority tenant and was in a 3 bed house. At the end of last year, my last child moved out and so did my spouse as we are now going through a divorce which meant that I was in the house alone and decided that I needed to downsize not only for myself but to offer the property to a family that needed it. I registered on the local authority housing bidding site as i was asked to do and I was accepted and given a priority banding as I was downsizing and they were desperate for my house. I have been extremely lucky and after about 6 weeks was accepted for a new build from a housing association via the housing gateway. I viewed the property 2 weeks ago and had to sign the tenancy last week when they were doing bulk signups for the houses and that is the day I moved. In between viewing and sign up, I contacted my current local authority landlord and asked how I give notice as I had been accepted for a property I had bid on and was moving.  The lady told me how to do it online and then said that I needed to give a full weeks notice which wasnt a problem as I had enough time.  (I was also told a weeks notice was what i would need to give by another staff member about a month ago when I phoned up for another housing related question.  I dont have any of this in writing.) I have now moved, handed back the keys and I am now being told that I need to give 4 weeks notice which I cannot afford. I hav e spoken to the council again explaining that I was told a week and that to be honest, if I knew they were going to charge me 4 weeks I would not have been able to move and would have stayed in the other house.  I thought I was doing the right thing. They said that calls are recorded and they asked me when I called in and was told a week and they would listen to the telephone conversation and if it was correct what I was told, they would see what they could do to reduce the notice period. They have now emailed me back and said that they have listened to the conversation and the lady said 4 weeks notice and I am liable for 4 weeks rent.  Now I may well of misheard her when I thought she said a full weeks notice she may have said 4 weeks notice but I am sure she said a full weeks notice and i was told a week by another member of staff a few weeks ago. I have emailed her back and said that I may of misheard but I would like to listen to the phone recording myself.  As yet they havent responded. I think its unreasonable for them to make me give 4 weeks when I had to sign the new tenancy with little notice or loose the property.  And it was all done through their gateway, and they will have a tenant in there pretty much straight away getting rent from them. I am on a very low income, I am on my own, I have serious medical issues and I am really getting myself stressed out over this. Any advice would be so appreciated.  Can I insist they let me listed to the recording? RH  
    • Susan Crichton is at the Inquiry today. She seems to have trouble remembering a lot of things but seems to find it easier if it's something that shows her in a good light.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Text message appointment reminders JSA


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Are the Text message appointment reminders for job seekers allowance appointment reminders, automatically sent?

 

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Why don't you ask the Job Centre advisor when you next see them ? It will be a setting on their system.

 

The current JSA system will be replaced in due course and Universal Credit which replaces it will be far more involving for Claimants and Job Centre advisors. Under UC, you will have more texts and online actions that need to be completed. The sanctions regime is much more efficiently applied than JSA.

 

If you can, you might want to take any part time job you can get your hands on, so you earn enough that JSA and UC are much easier on the claimant. Earn above about £350 a month and Job Centre Advisors apply a lighter touch regime to claimants.

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Under UC, you will have more texts and online actions that need to be completed.

 

Well, that's me stuffed then. I don't have a mobile phone, don't do texts, and I keep my online activities to a minimum. Although, despite being in a UC area, I wouldn't be able to claim anyway if/when the time comes as I fall in to one of the excluded groups

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No... you can't eat my brain just yet. I need it a little while longer.

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UC is a digital benefit system requiring online actions, with reminders/journal messages sent via text/email.

 

Yes there are some exclusions at the moment, but once the UC system is fully built, them some of the excluded groups might be included. If you search online for articles on the UC system, it is only about 60% built. Some of the exclusions might be because the UC system cannot yet deal with less standard benefit groups. Eventually over 7 million people will have a UC account registered.

We could do with some help from you.

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Under UC, you will have more texts and online actions that need to be completed. The sanctions regime is much more efficiently applied than JSA.

 

If you can, you might want to take any part time job you can get your hands on, so you earn enough that JSA and UC are much easier on the claimant. Earn above about £350 a month and Job Centre Advisors apply a lighter touch regime to claimants.

 

Not quite sure where that has come from? Not more daily fail propaganda??

 

Unless they're going to issue all claimants with mobile phones and access to the internet then once again the corrupt rotten to the core DWP will fail and be hauled back through the courts.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Not quite sure where that has come from? Not more daily fail propaganda??

 

Unless they're going to issue all claimants with mobile phones and access to the internet then once again the corrupt rotten to the core DWP will fail and be hauled back through the courts.

 

Not Daily Fail unfortunately. Claimants will be expected to locate internet connectivity e.g library, job centre, where they don't have it at home ( if they have a home). They don't need to have a mobile phone, but they are encouraged to do so. I agree that DWP could supply a cheap phone with limited free phone/text credit added, but I think that would be difficult. Daily Fail would criticise such a freebie.

 

I take an interest in issues affecting homeless e.g access to benefits and if you search for details on Universal Credit Homeless, you will see that the charities that assist homeless people are concerned about how their clients will be affected by roll out of UC. They say that homeless vunerable people will be left without any benefit assistance, as they won't access online accounts and won't turn up at Job Centres.

We could do with some help from you.

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Yes, I'll have a dig about, so the democide continues, they truly won't be happy until claimants are dead.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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