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Have been involved in a dispute with SSE since early 2016.

 

During summer 2016 they offered me an ex gratia payment of £500 in respect of their admitted failings in various areas.

I was intending to take the matter to law as substantial losses had been made, and SSE I felt the offer of £500 was derogatory in the extreme.

 

However early in 2017 I decided to accept the £500 and simply draw a line under the matter, as I realised that I didnt have the time or inclination to get involved with a long drawn out and costly small claims track claim.

 

I was astonished to be advised by SSE that they were unable to pay me the £500 as they had suggested in 2016, and this would need to be paid to a third party who was not personally involved in the dispute between myself and SSE from early 2016 to date, but had suffered substantial losses due to acts and omissions of SSE prior to my dispute.

 

Withdrawal of the offer to me seemed to have come about following the collusion of 2 members of SSE staff, who appeared to feel that directing payment toward the third party would extinguish any possibility of action by him in the small claims track at any time in the future.

 

Have now been trying for about 10 months to get some sort of explanation from SSE regarding the public reasons the offer of payment was withdrawn. The last request for this information being made by myself on 18th January 2018, when I was told it would be passed to customer complaints department for investigation.

 

The fact that the head of the customer complaints department was one of the people who had earlier colluded to redirect the payment, meant there was little hope of getting the matter looked at on an even handed basis.

 

When I phoned again today I was told that the account had been deadlocked since January 2017, which seemed surprising as I had had numerous telephone conversations with SSE subsequent to Jan 2017, and little over a month ago had been promised an investigation.

 

SSE seem eager of me to put this matter into the hands of the ombudsman, which will obviously mean a whitewash and zero possibility of anything being sorted out.

 

An attendant matter to the dispute is that I have been being overcharged for electricity at my small industrial unit for an extended period of time (my bill for one unit is more than 3 other units adjacent to mine in total, even though electrical loads are pretty much the same).

 

I spoke with SSE about this several times over the years, times were good i was making a fair amount of money and never pursued the matter or queried why my requests for a check meter to be fitted were never actioned.

 

My question for anyone who hasnt nodded off by this stage is

should I choose to pursue due process in relation to the overcharging,

bearing in mind I am not aware of the amount I need to claim, what should I put on the claim form?

 

Clearly before determining any sort of accurate figure there is a need for a check meter to be fitted, and that is something that isnt possible as SSE have decided to deadlock the account without any notice to myself.

 

I doubt if anyone can help with this, but you never know and I guess a post on here has to be worth a try.................

TIA if anyone can assist.

Please no barrack room lawyers or suggestions to go to the ombudsman though.

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why don't you sar them for a start and get every piece of documentation you can

its a legal request and they cant refuse it.

 

dx


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Sse hq


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Thanks. A tactic commonly employed by SSE is to suggest supply and distribution are entirely separate entities. If this is indeed the case I wonder if there are also 2 different data controllers?

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shouldn't be, that link mentions the data controller for 'sse'.

maybe can check with the ICO with their data controller number sse give in the link, see what it covers.


IMO

:-):rant:

 

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It says SSE Supply Limited which is supposedly a separate entity to SSE Distribution Limited ? Its impossible to get any sense out of SSE themselves and imposslble to get any response from legal at Reading so contacting the ICO seems a very good idea..................thanks.

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maybe then check those 2 data controller numbers with the ico, see what they cover.

if needs be, do one sar to each data controller?


IMO

:-):rant:

 

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I will check with ICO on Monday then send SARs requests to both departments if ICO confirms details. Its worth bearing in mind that pretty much all large corporations are made up of several different entities now, and often use that to trip consumers up, by passing them back and forth between the departments.

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SSE has department specific data controllers, one for supply in Reading and another for distribution in Perth. Data controller numbers provided on those web pages according to ICO are both spurious.

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