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morgan8080

EON warrant and pre payment meter

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Hi

 

i have arrears on my gas and electric and failed to maintain previous agreements with them due to health reasons .

 

They said they have been to court and will be fitting prepayment meters even though this is not what i want

 

said it's too late to agree anything now

that they can't give me a date when they'll come

it'll be when ever they can,

they won't give me a day.

 

they were rather rude on the phone.

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They are following the legal process and can enter your property, at any time without further Notice, to fit the pre-payment meter, which will be set at higher than unit energy cost to recover the amount you owe.

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Hi

 

i have arrears on my gas and electric and failed to maintain previous agreements with them due to health reasons .

 

They said they have been to court and will be fitting prepayment meters even though this is not what i want

 

said it's too late to agree anything now

that they can't give me a date when they'll come

it'll be when ever they can,

they won't give me a day.

 

they were rather rude on the phone.

 

What would you expect of them, given your failed arrangement to pay?

What would you prefer as a (realistic!) outcome?

 

Are you claiming any and all entitlements open to you?.

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If the debt is less than £500, you can switch to a new supplier to get away from EON, but you would still owe EON a debt to sort out with them.


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Hello morgan8080 and sounds like we've applied for a warrant to fit prepayment meters after the payment arrangements failed. This is our preferred option rather than disconnecting supplies. Applying for warrants is, though, a last resort as we would much prefer to sort these issues out without Court action. At this point, accounts are ring-fenced and will only be dealt with by our Warrants team. They won't give you a set date in advance of a visit as experience has shown certain customers take obstructive actions to prevent Court Orders being carried out. Not saying this applies to you, it's just something we've faced over the years.

 

Prepayment meters will stop further debt building up on the account and allow the existing debt to be repaid through the meter at an agreed weekly rate. These repayment rates are usually much lower than those available through our credit arrangements.

 

Unclebulgaria67 is right, once the prepayment meters are in and provided the debt is less than £500 per fuel, you can switch to another supplier. This is through an industry wide process known as the Debt Assignment Protocol. Here, the remaining debt will be transferred to the new supplier. If this is the case, please ask your preferred supplier to start the process.

 

I'm sorry you found our advisor rude and hope this explains a bit more about these situations.

 

Malc

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