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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Faulty Cooker CK Electrics in Bury **RESOLVED**


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I bought a Valor gas cooker just before Christmas.

A part from the grill fell off almost immediately,

the grill takes upto 20 minutes on high to toast crumpets

the oven has an intermittent fault of the gas just going out.

 

We have had an engineer look at it.

He adjusted the grill, put the part back on and adjusted the oven.

 

The day after the oven just went out again.

The shop we bought it from wont take it back until an engineer declares it as faulty.

But the oven being intermittent there is no chance it will go out while an engineer watches it!

 

Can anyone of you lovely people tell me what I can do?

I dont even want my money back from the shop, I am willing to pay more for a cooker that works and is reliable.

Many thanks.

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Why not take it back to the retailer and demand they fix it? Covered under law. Consumer rights act 2015/ Doesnt matter what the retailer says or thinks. Which shop is it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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The advice you have been given above is correct. Take the cooker back and leave it at the dealer. Leave it with a letter (keep a copy) saying that as the fault has occurred within six months, you are giving them an opportunity to repair or else to refund your money.

 

Tell them that if the cooker is not repaired within 14 days and if you have not had your money back within that 14 days then you will issue a legal action in the County Court and without any further notice. Don't bluff. Do it

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sounds like the flame sensor is too far away from the flame

easy fixed

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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wonder if he checked the gas pressure with everything on...

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks for all the replies. The 2 gas fitters were very through and checked everything. The old cooker never went out - died of old age! If it was the gas supply wouldn't that also make the rings and the grill go out as well? As it is it is only the oven that goes out.

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then i'd suspect the flame sensor is a few MM further away from the flame than it needs to be

look at the pilot flame when you light it

the sensor should be in the flame itself

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...

Just to let you know Valor have been brilliant.

They have said the cooker is faulty without coming out to see it.

They even sent one of their engineers, at no cost to us, to disconnect the cooker.

This was after CK suggested we disconnect it ourselves!

 

CK Home Electric (they are connected to Euronics) in Bury took it away and we have got our refund.

Needless to say we wont be shopping there again.

Many thanks everyone for your advice and suggestions.

 

It is very much appreciated.

LT

Edited by dx100uk
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hey well done!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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