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Faulty Cooker CK Electrics in Bury **RESOLVED**

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I bought a Valor gas cooker just before Christmas.

A part from the grill fell off almost immediately,

the grill takes upto 20 minutes on high to toast crumpets

the oven has an intermittent fault of the gas just going out.

 

We have had an engineer look at it.

He adjusted the grill, put the part back on and adjusted the oven.

 

The day after the oven just went out again.

The shop we bought it from wont take it back until an engineer declares it as faulty.

But the oven being intermittent there is no chance it will go out while an engineer watches it!

 

Can anyone of you lovely people tell me what I can do?

I dont even want my money back from the shop, I am willing to pay more for a cooker that works and is reliable.

Many thanks.

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Why not take it back to the retailer and demand they fix it? Covered under law. Consumer rights act 2015/ Doesnt matter what the retailer says or thinks. Which shop is it.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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It was bought from CK Electrics in Bury. The problem I have is if the next engineer says it fine and the oven still goes out. What then? I dont want to be stuck with an oven I cant rely on.

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The advice you have been given above is correct. Take the cooker back and leave it at the dealer. Leave it with a letter (keep a copy) saying that as the fault has occurred within six months, you are giving them an opportunity to repair or else to refund your money.

 

Tell them that if the cooker is not repaired within 14 days and if you have not had your money back within that 14 days then you will issue a legal action in the County Court and without any further notice. Don't bluff. Do it


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sounds like the flame sensor is too far away from the flame

easy fixed


..

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It's possible your gas supply is not capable, was it installed by a gas Safe engineer, did they check your meter with everything running, including gas boiler/fire etc if you have one?

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A gas engineer took the old cooker out and fitted the new one. Checked everything. The cooker going out is not all the time! Driving me crazy.

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Do you have any other gas appliances, like a combination boiler?

They draw a huge amount of gas when heating water

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wonder if he checked the gas pressure with everything on...


..

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Thanks for all the replies. The 2 gas fitters were very through and checked everything. The old cooker never went out - died of old age! If it was the gas supply wouldn't that also make the rings and the grill go out as well? As it is it is only the oven that goes out.

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then i'd suspect the flame sensor is a few MM further away from the flame than it needs to be

look at the pilot flame when you light it

the sensor should be in the flame itself


..

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Just to let you know Valor have been brilliant.

They have said the cooker is faulty without coming out to see it.

They even sent one of their engineers, at no cost to us, to disconnect the cooker.

This was after CK suggested we disconnect it ourselves!

 

CK Home Electric (they are connected to Euronics) in Bury took it away and we have got our refund.

Needless to say we wont be shopping there again.

Many thanks everyone for your advice and suggestions.

 

It is very much appreciated.

LT

Edited by dx100uk
spacing

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