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Laura Thyme

Iberia return flight date change charges much higher than stated in writing

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Last year I booked a transatlantic return flight from Madrid with Iberia, on behalf of a friend of mine who moved to Madrid years ago.

 

It was an expensive flight to start with and the email from Iberia stated that date changes would incur a penalty of between US $195 and $325.

 

She changed the return date and was told over the phone that she had to pay over $500 to change the date.

She argued about it but was given some stock answer by the local Iberia office so she had to pay the amount using her card.

 

This is clearly not in accordance with what was stated on their booking confirmation email that stated: "Change Allowed with a penalty between 190-325 USD for departures from America, 150-250 € for departures from Europe"

 

I believe BA and Iberia have merged https://www.britishairways.com/en-gb/information/about-ba/iag

 

Is there anything that can be done?

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What was the original flight date? When did she request the change? To what date?

 

What do the terms say?

 

You sure it’s just a penalty and not a combination of a change fee and the difference in seat value?

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She's also been charged for the price difference, most likely the day she chose is more expensive to fly.

Check on the internet for prices on that day with same flight.

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Thanks for your response.

What was the original flight date?

March 3rd

When did she request the change?

Feb 7th

To what date?

Feb 11th

What do the terms say?

"Change Allowed with a penalty between 190-325 USD for departures from America, 150-250 € for departures from Europe

refund (in each direction) No refunds "

You sure it’s just a penalty and not a combination of a change fee and the difference in seat value?

Not sure.

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Thanks for your response.

 

March 3rd

 

Feb 7th

 

Feb 11th

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Not sure.

 

Sounds very much like they’ve included the difference between the two fares for the seat.

 

Standard practice.

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11 February is the beginning of school holiday, instead 7 February was a working weekday.

That's why there's a price difference.

Parents have been battling about this price hike during school holidays for years.

From airline point of view: If they allowed date change for a fixed fee, people would buy cheapest seats for a certain date and then change it to a date during school holiday.

I'm sure in the t&c the price difference is mentioned and needs to be paid as well as the change fee.

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