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    • A mobile phone mine while I was out watching the football with all the lads.
    • Hi,   Stumbled upon this website and I see the general advice is ignore CRS and that they can't do anything but thought I'd make my own post as I'm still anxious and don't want debt collectors to turn up at my parents home.   Facts: - Joined Xercise4less in June, 2017. I paid £11.99/m - Finished uni in July 2019, so I wanted to cancel membership as I was moving back home and the closest X4less gym would be 50miles away.  - I initially put in a freeze request (thinking it's to cancel). When I told my friend he said I need to fill in a different form to cancel the contract. - I was confused so I confirmed this with someone working at the gym. They explained even though my 12m contract has finished, in order to cancel the contract I would have to give 30 days notice using a form online and cancel my DD. - So I completed this online form that same week and canceled my DD a few days later.   * Fast-forward to 20th January 2020 *   - Received a letter (to my parents address) from CSR yesterday (20th). Asking me to pay £213.47 including their fee of £102.50. - I was at work when my parents send a pic of letter. Return address said HGC - a quick google search shows them as Hutchison Global Communications aka Three.  - What did I do next?  Since I didn't have the letter in front of me I asked my parents for the number & reference on the letter. - Then stupidly called CRS thinking its Three and it's regarding my recently cancelled phone contract.   What I told CRS on the phone: - When I found out it was about my cancelled gym contract I explained in detail several times how I correctly cancelled my contract back in July 2019 and I will not be paying the outstanding amount. I didn't even use the gym. I did say I may be open to paying the monthly fee. - Advisor said Harland got my freeze request but nothing else, no proof = you must pay or they will continue to purse me. He also said outstanding amount is not negotiable and me not using the gym is irrelevant. - I asked for Harlands contact details, CRS refused to give it to me because Harlands will not discuss this matter with me.   After 15mins of going around in circles, me explaining what happened and advisor saying I must pay, I finally I said I am not in the wrong here. I filled the form correctly, and it said 'submitted. If their system didn't receive my request it is not my fault and I cannot be held accountable for an error on their part. So I don't agree with the charges and will not pay it and ended the call.   Other info: - CRS said the charge of £213.47 is for membership from October 2019 - Dec 2019 + late fees + CRS fees. - Told the advisor I no longer live at the address they sent the letter to. He asked for new address and I refused to give this out, so they will add an additional £36ish for tracing my new address. - Apparently they sent several letter to my old address but I know they didn't because I still have friends living at that address who would have told me if anything addressed to me came through. - I believe the system didn't acknowledge my cancellation request since a freeze request was in place but that doesn't mean I owe them any money and definitely not £213.47.       Thanks in advance!      
    • Here are the above letters vanquis.compressed.pdf
    • This got me thinking. There are only 4 parking bays on the site. They charge 50p for 1 hour, £1.00 for 2 hours, £1.50 for  3 hours and £2.00 for 24 hours. Yes, £2 for 24 hours! How is this site profitable? Do parking companies run these types of sites with a business model that is focussed more on issuing PCNs that intimidate motorists who lack knowledge of the law into paying up?
    • Hearing of Boris' problems ringing Big Ben,  Jeremy K. Hunt; in an effort to ingratiate his way back into government; offered his services ....         He said he would offer to run the injured parties to hospital, as long as they had medical insurance  
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doggone it

I have a couple of fines that need to be paid - bailiffs at my door

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I have a couple of fines that need to be paid and have already been contacted by the Court a few weeks ago to pay. Like a lot couldn't afford it, never contacted them and on Monday got a letter from Bailiffs to say time to cough up or they'll come round to collect. Problem is still don't have the wherewithall to pay it all along with the fees they want. Decided to do a bit of research but have only managed to confuse myself. Above you give an example of how you say it works yet elsewhere others say there isn't any provision for paying extra fees.

 

"Section 1 deals with magistrates courts.

 

Section 3 deals with council tax

 

Section 8 deals with high court enforcement officers. As you can see. under section 8, it amends the HCEO fee schedule and introduces a new fee table in table 2 of the Schedule of the Taking Control of Goods (Fees) Regulations 2014.

 

Whereas, if you look at sections 3 it has introduced the fees table the Taking Control of Goods (Fees) Regulations 2014.

 

Now look at section 1 - magistrates court rules. It does not introduce any fee table for the recovery of unpaid court fines"

 

Now I don't know what to think, I've scraped together what I owe by begging from family but are there really fees to pay 'cos I haven't got that. I've got till next Tuesday to come up with it all before they attend and threaten to come with Police & Locksmiths.

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Doggone it, the Taking Control Of goods Act is clear, once in the hands of the EA aka bailiff there is the £75 compliance fee to pay if you pay the fine plus that fee before they come out that isit, if they come out they will add another £235. no escaping the fees.


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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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doggone it.

 

In your above post you refer (in blue) to information that you have obtained that appears to indicate that there is no provision in the new regulations for an enforcement agent to charge fees when enforcing a Magistrate Court fine. I now realise where you had obtained the information from.

 

In my opening post on this thread I referred to a letter from the Ministry of Justice. In fact, the above letter is one that I copied from the same website (where it features under a thread entitled: FOI/MoJ).

 

Firstly, it is important to note that the person who had published this letter did not provide details of the actual questions raised under his FOI request. That is most unfortunate. It would however seem from his recent posts that his request had centred on the subject of whether or not a bailiff/enforcement agent is permitted under the new regulations to charge fees when enforcing an unpaid court fine.

 

Secondly, it is important to note that the Ministry of Justice has not treated his request as a Freedom of Information request and furthermore; the writer has confirmed that MoJ is not able to' advise or comment' on the legal points raised by him.

 

It would seem that following publication of the above letter (from the Ministry of Justice) a 'debate' has been ongoing with one person in particular continuing to claim that the there is no 'fee table' for the recovery of 'unpaid court fines'. For ease of reference a copy of his post is below and I will reply shortly:

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Following my post yesterday and all your replies I was really mystified and didn't know where to start. Thought it would be easy and rang the bailiffs, all I got from them was verbal abuse as didn't want to pay which was all they wanted. Rang Citizens Advice and they told me the same as you did but couldn't explain about the other info I got. In the end thought there's only 1 way to do this so rang the MoJ, got passed from pillar to post but eventually got a bod that knew about it. It seems as if it was a very badly written request for information and the reply given was not a FOI answer just general information.

 

Asking about specifics got me nowhere as they are not allowed to give out legal advice. The general consensus was that the bit I had seen elsewhere and posted last night appears to have not been understood proper but put there interpritation on it which appears to be wrong, the info given here appears to be correct and that is what I should follow. Several paracetamols later I rang the Bailiffs back, paid what I owed & saved myself £200+ and all is ended.

 

My question has to be why does it have to be so complicated & why cant evryone sing off the same hymn sheet? probably means answers will fit a pinhead.

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Following my post yesterday and all your replies I was really mystified and didn't know where to start. Thought it would be easy and rang the bailiffs, all I got from them was verbal abuse as didn't want to pay which was all they wanted. Rang Citizens Advice and they told me the same as you did but couldn't explain about the other info I got. In the end thought there's only 1 way to do this so rang the MoJ, got passed from pillar to post but eventually got a bod that knew about it. It seems as if it was a very badly written request for information and the reply given was not a FOI answer just general information.

 

Asking about specifics got me nowhere as they are not allowed to give out legal advice. The general consensus was that the bit I had seen elsewhere and posted last night appears to have not been understood proper but put there interpritation on it which appears to be wrong, the info given here appears to be correct and that is what I should follow. Several paracetamols later I rang the Bailiffs back, paid what I owed & saved myself £200+ and all is ended.

 

My question has to be why does it have to be so complicated & why cant evryone sing off the same hymn sheet? probably means answers will fit a pinhead.

 

Hi Doggone,

You are right, when you get conflicting advice & your at the receiving end off it, you can feel so lost & indeed mystified by it; as all you wanted was a straight answer to your questions.

 

The example TT gave out previously on here, is the most simplest way for you & I to understand how the new EA regs indeed work & the cost implications of them.

 

I can only say that I am sorry you got given a different interpretation elsewhere, but you are here now & judging by what you've posted above, you have now settled your EA issue in full. The pressure is off you now & you can save yourself a few paracetamol... :)

 

As for everyone singing from the same hymn sheet, again your right, it would be better for all concerned. But you will always find someone's interpretation of a regulation etc will be more about "how they see it" rather "than what it means", Which can & will lead to opposing views.

 

So here on CAG, TT & others are doing their best to get the correct advice out there. By doing so, even if it helps just one person then the time & effort is worth the while.


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I posted originally about this as had some fines to pay but didn't have all the cash. I'd read elsewhere what others advise & do and thought I would do the same. Suppose fortunately for me a family member came good and helped out so paid at the Enforcement Notice stage, since them not heard a peep - what a relief.

 

I have also read some of the goings on there & for me would never make another post if that is how they treat people, looks to me as if there is more than 1 who needs a head test & they reckon they help vulnerable folks, god forbid.

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