Jump to content


  • Tweets

  • Posts

    • urm the link in my post…..
    • Hi, where do I find the standard sticky please, I’ve looked but I think I am missing it 🙄
    • Hi Rei and thanks for the update.   Your post confirms what we're telling folk all the time - Harlands/CRS, Zinc and their pet "solicitors" continue to make demands but they fail to do anything substantial to back up their threats.   Hence our continuing advice to NOT respond to demands by letter, email or phone, because they'll do nothing that will affect your credit rating, or that will force you to pay.  
    • Hi GHL and welcome to CAG   You now have your own thread to use from here on ( to avoid hijacking someone else's thread where you first posted).   I assume there were 2 separate m/ships and not a joint m/ship, but please confirm.   I hope you've read other threads here which should help you understand how Harlands/CRS operate. They use every opportunity to make far more money from missed payments and penalty fees, than what they make from taking a percentage fee from ongoing monthly gym fees.   Yours was a rolling monthly m/ship so you only needed to give them notice to quit but there was no minimum 12 month term. Hence all you owe them is £19.99 each.   Write a letter to Harlands, each of you :- 1. Offering to pay the £19.99 for the notice period you failed to give 2. Offer valid for 14 days only. 3. Offer withdrawn if they fail to accept, or if they demand any higher amount.   Post a draft of your letter here first so we can check it.    Letter(s) should be sent from the PO and get a free Certificate of Posting from the PO Counter.  
    • King I fully understand the mother was living there on her own and only one named on the tenancy agreement.   As for your comment that after informed of the passing in a few days they pack tenants belongings and store them and change the locks this I completely disagree with.   In my are the different HA (and there are many) in a scenario like this will:   Communicate with the executor/family member once informed of bereavement informing them of any succession rights, property to be handed back ( 28 days on being informed of above) if unable to must notify the HA to ask for an extension.   After the 28 days if no contact the HA will then follow its Abandonment Policy.   If contact made after 28 days and no extension has been granted HA will then go to court to claim property back.   Once this is done and no contact off to court to claim property back only then will the enter the property unless in an emergency or legally required i.e. gas safety inspection even then may need to go to court for that to get access.      
  • Our picks

Wulfyn

BT Sport - not cancelling

style="text-align:center;"> Please note that this topic has not had any new posts for the last 501 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi Everyone!

 

Am hoping for some help regarding the following issue. My suspicion is that to go further would likely cost me more than I would recover so if that is the case just let me know. But hopefully someone in here will be able to give some advice to help.

 

Back in the summer of 2013 I took out a BT Sport subscription package. A couple of months later I got a job offer in a different town so I cancelled my Sky and BT Sport at my address knowing that I can get a good deal at the next place. In October I moved into the new property, booked Sky and BT Sport and everything was great.

 

However I was an idiot and didn't properly check that BT had cancelled my initial subscription. And hence it was only in February last year when I moved house again and went to cancel my BT Sport that I realised my account had 2 direct debits from BT Sport. This came to about £800.

 

I had noticed that I was being charged by BT Sport when checking my account but because the charges were around 15 days apart I never saw that it was being done twice a month. Also I did receive emails from BT about my account (& adverts for things) but it was only for one of the two accounts.

 

I raised this with BT and asked that the account that I had asked to be cancelled be refunded to me. They refused and offered me 1 month's charges as a good will gesture. Needless to say I was not happy with this.

 

I requested a SAR which they complied with. It showed the information for both accounts. Weirdly the first account was dated to have started on the 26th September (10 days before I was due to move and 10 days after I had put the deposit on the new lease). I explained to them that this could not be right due to the circumstances, but they said that's what their data said so it must be right. There was no information regarding me taking out either account, and the only correspondence in the SAR were the recent calls I'd made after I had found the mistake. To me it felt a lot like anything more than a year old was no longer on their system.

 

As they were not willing to go further I contacted the Ombudsman service about it. I have the full story if anyone is interested but to cut it short they saw 100% in favour with BT. The first response I was really unhappy with because they made a number of factual claims that were completely untrue (like they said I should have noticed because I was getting emails for both subscriptions which I was not and never said I was). But their point was basically that I should have noticed so BT are not doing anything wrong in not paying it back, and because BT have no record of the cancellation then I am not entitled to any refunds. They completely ignored everything about BT saying the account started after I knew I was moving and had cancelled the Sky subscription to which the card was linked.

 

So it feels to me now that I go small claims court. I'm happy to go into mediation as well. The problem is that I am worried that I will either have to hire a solicitor which will cost me more than I am looking to get back, or they will just use their solicitors to tie me in loops and then force me to pay their legal expenses.

 

So, worth pursuing? Or chalk this one up to a learning experience and curse the name of BT forevermore?

Share this post


Link to post
Share on other sites

was this by DD?


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

Share this post


Link to post
Share on other sites
was this by DD?

 

Yes :)


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

Share this post


Link to post
Share on other sites

well surely the DD guarantee comes into play here?

 

go get all those payments back, there was no active DD for that contract


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...