thank you for replying again.
I specifically asked if anything had been changed or modified on the cooker, being customers have had the door glass breaking a lot and was told no changes.
I will get a sar in Monday morning.
all we want is a fan oven that works 100% of the time not for a small proportion of the time.
Yes your right, maybe I have misunderstood.
In that case start off by sending an SAR and hopefully you will be able to get the call recordings.
However, as you no longer have the old cooker – so it can't be repaired, you may still be faced with the possibility of having a reduced settlement because of your 2 1/2 years of use. I don't think that anyone was obliged to replace your cooker like for like. I think that was a gesture of goodwill – and probably of convenience on their part – and I think that if it had become an issue at the time then they could eventually have gotten away with settling for a sum of money less the reduction.
Get the recordings and then we'll see what happens
I think you misunderstood what I’ve written.
the cooker door was going to be replaced and we were happy wit that. Hotpoint decided not to do this and changed the cooker with what we were told was exactly the same. No changes.
if you google HUD61PS not a real fan oven you will see lots of other customers with the same issues. The oven does not cook correctly !
someone please tell me what cooking instructions we follow ? Fan oven or conventional? This oven is neither ....
we only accepted their ‘gesture of goodwill’ because we were told it was exactly the same. This is substantially different and not a genuine fan oven
Thank you for your replies I really do appreciate your time.
Can I just double check (tired emotional female here not taking everything in properly at moment), the best thing to do is contact tax credits myself on Monday, rather than wait for them to contact me?
And do I tell them on the phone there's been a large overpayment.... Do I need to ask about repaying yet or do I wait?
Sorry, still in a complete panic!!
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