Jump to content

 

BankFodder BankFodder


meg&mog

iPhone 6s issue

style="text-align:center;"> Please note that this topic has not had any new posts for the last 768 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi Guys

 

Sorry if this is posted in the wrong place need a bit of advice

 

I have a iPhone 6s on contract with EE since July 2016 it has developed a fault I took it to my local Apple Genius Bar and the man explained it was out of warranty he told me the fault is a hardware problem nothing I could have caused and told me to go back to EE

 

I spoke to EE this morning over live chat and they said if I take it to a store they will send it off

if the fault is deemed to have been there at point of sale they will repair or replace it and they will give me a loaner

if not they will charge me for anything that needs doing

they told me it might be best to claim on my home insurance as it could be cheaper

 

Can I do anything?

 

Is apple or EE responsible or none of them?

 

My contract doesn’t run out till July this year and my phone is no good

 

Thanks for any help you can gone guys

Meg&mog

Share this post


Link to post
Share on other sites

EE are responsible.

Are you able to get it in writing from the Apple Genius bar that the fault is an inherent hardware problem? Armed with that EE will have to repair it.

 

Oh, and just ask them if their written report can make it explicitly clear that there is absolutely no liquid damage to the phone.

Share this post


Link to post
Share on other sites

Thread moved to Telecoms - mobile or fixed Forum.

 

Regards

 

Andy


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites
EE are responsible.

Are you able to get it in writing from the Apple Genius bar that the fault is an inherent hardware problem? Armed with that EE will have to repair it.

 

Oh, and just ask them if their written report can make it explicitly clear that there is absolutely no liquid damage to the phone.

 

Hi

 

Thanks so much for your reply I did get a print out from Apple this is what it says

 

Issue:device will not restore

Steps to reproduce:dug restored and error (9) when restoring

Cosmetic condition:no damage to note

Proposed resolution:replacement required

Advised out of warranty status

Referred to seller

 

Hope you understand that lol

 

Thanks again

Meg&mog

Share this post


Link to post
Share on other sites

yep get proof its a known hardware failure

then EE are responsible under CRA

 

if they refund then it will be commensurate toward age and useage sadly


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

Share this post


Link to post
Share on other sites

Hey

 

Thanks everyone

 

What do you think the best way to contact them would be? Letter with a copy of the apple print out? Email? Or phone?

 

I have only spoken to them on live chat so far or should I let them send it off and have a loaner in the first instance

 

Thanks again

Meg&mog

Share this post


Link to post
Share on other sites

see what they recommend on live chat.


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

Share this post


Link to post
Share on other sites

Make it clear when you speak to them that you have an independent report stating that it's a hardware failure, and when you send it off for repair make sure to enclose a copy (Not the original but a copy) of the report from Apple too.

Share this post


Link to post
Share on other sites

Hi guys

 

Thanks so much I will do as suggested and let you know

 

Thanks again

Meg&mog

Share this post


Link to post
Share on other sites

Hi Guys

 

I have an update for you all and I’m not sure what to do now

 

Phone was sent off to EE,s repair service I received a phone call today telling me the phone is no good it is out of warranty and they have quoted me £278.08 for a new one

 

I am not due to upgrade until July which means my contract doesn’t run out till probably Oct

 

Do I have any consumer rights? They haven’t said anything about water damage I know there was none I have never even dropped it it’s not something I could have caused

 

Do I have any recourse

 

Thanks guys

Meg&mog

Share this post


Link to post
Share on other sites

nothing to do with any warranty

that is in addition to your statutory rights under CRA and does not replace them


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

Share this post


Link to post
Share on other sites

Thank you DX

 

What should my next step be?

Contact EE?

 

Is there any consumer rights points I can quote to them?

 

Anything I can read up on so I know what I’m talking about when I contact them?

 

Or is it a case of hoping I talk to a decent person and appealing to their good grace?

 

Thanks again

Meg&mog

Share this post


Link to post
Share on other sites

click the cra

goods


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...