Harlands charge for missed payment

[iNveiN]

Good morning,

 

I looked at my bank statement this morning to see that Harlands have taken £36.99 out of my account.

 

called them and they said it was refused by my bank as "Refer to payer".

 

received an email from them a day after they tried to take the payment(24th January) saying that it was "Refer to Payer" and that there was insufficient funds in my account"

 

called my bank today and

they said they can see that Harlands attempted to take the £11.99 on the 23rd January but it was refused.

 

They said I had over £100 in my bank on that day.

They then mentioned that it was a merchant problem and that the payment "Is not a fair charge"

 

I then called Harlands back and they flat out told me my bank were lying to me.

 

Harlands also sent me an email also showing the status of the payment as "Refer to Payer"

 

What do I do now?

They already have taken the £36.99 out of my account.

 

How would I go about getting the £25 back when I did in fact have sufficient funds as confirmed by my bank?

 

Thanks for your help.

 

Carl

[dx100uk]

you get it back from your bank under the DD guarantee

non advised change to DD.

 

and stop talking to these fleecers over the phone

 

harlands have zero legal powers over you!

writing only!!

 

go ring your bank DD guarantee time!!

[iNveiN]

Okay thank you for your help. I'll ring my bank and see what they say

[Bazooka Boo]

Hello welcome to CAG.

 

IGNORE Harlands, reclaim the direct debit back from your bank.

 

Complain about charlatans to the gym.

 

Those 'fees' they add are illegal, and unenforceable.

 

If they fail to keep to the agreed monthly direct debit, then you'll remove that privilege and they gym will be paid via standing order.

 

Oh and NEVER ring these clowns, they'll tell you the moon is made of cheese.

[slick132]

Hi Invein,

 

They said I had over £100 in my bank on that day.

They then mentioned that it was a merchant problem and that the payment "Is not a fair charge"

 

Not quite sure what this means but probably not important.

 

Tell your bank you require the £36.99 to be refunded under the DD Guarantee Scheme. They should not raise any query or objection but, as DX says above, you'll say the payment was in excess of the agreed monthly amount. You don't need to justify it to the bank.

 

Once you have the money back, let us know and we'll then suggest how to deal with the gym and/or Harlands.

 

Please confirm what gym is involved here. It may be that your refusal to pay the admin fee means the m/ship will be ended but this depends on the gym.