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BrightHouse cheque received today after complaint advice needed please

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Hello everyone

I'm sorry to bother you all but I'm just looking for some help with the sharks brighthouse.

 

I am ashamed to say it but I've been a customer with brighthouse for 10 years and spent well over £30k in that time ��

 

I'm now in a much better financial situation than I was all them years ago and now have credit cards etc so I'm happy to say I'll never need brighthouse ever again thank god.

 

My issues are I took out my last 2 agreements in July 2014 for a cooker and a very large fridge and freezer

 

I'm having nothing but issues with getting a correct early settlement figure as different people in store are saying different amounts

 

I made a complaint to head office to get it all in writing for them to just get the store manager to call me even though I asked not to deal with the store anymore,

 

I've had a bit of a barney with the manager as he was just not at all helpful and stating it's what the computer states is correct and given me the below early settlement figures

 

can someone confirm if they look correct as they seem extremely high considering the amount of interest I'm being charged

 

I have 24 weeks remaining on 2 x 156 week agreements

this is what the manager has stated today is remaining and the early settlement

 

Fridge & Freezer purchase price £1488.14 plus 64.7% per annum interest at £18.30 a week

total amount £2854.80 ��

 

The Amount left owing today is £439.20 and the early settlement amount issued today is £409.57 saving £29.63 interest ???

 

 

 

 

Cooker purchase price £622.15 plus interest at 64.7% per annum Total amount £1193.40 at £7.65 a week for 156 weeks ��

 

Amount left owing today is £183.60 yet the early settlement figure issued today is £171.43 a £12.17 saving on interest

 

To me them savings are absolutely disgusting considering I'm paying it off 6 months early

 

Can anyone confirm that they are in fact correct ?

 

I'd be very grateful for any help or advice

 

Thank you

 

David

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Hi David,

 

Thank you for getting in touch, I would like the opportunity to look into this further for you however I do require further information. Can you please contact our head office on 0800526069 or alternatively email us at customer.relations@brighthouse.co.uk with your date of birth, post code, full name and local store quoting your CAG reference number ( 317224 ) in the subject box.

 

Regards

 

Rahul (Web Relations Team)

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Thank you Rahul I've emailed via the email address supplied

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Be aware that you will very likely be fobbed off by BH on here and in response to your email. Please let us know what they say as they seem to be nothing more than mostly a talking shop on here.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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We were fobbed off today by bh! asked the person on phone to email there response make rules up as they go along.

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Yes I'm guessing I'm going to get the exact same treatment I'm just so glad I now have less than 6 months left and can finally move on. I'll post up the reply when I receive it

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I spoke to area manager and was told that the Apr and agreements are very complicated and difficult to explain I cannot wait to come away from them. Good luck and yes would like to know how you get on.

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Well no surprise there, I see BH have not responded at all apart from one ref number...

I would think we would see them more.


 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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I spoke to area manager and was told that the Apr and agreements are very complicated and difficult to explain I cannot wait to come away from them. Good luck and yes would like to know how you get on.

 

Theyre not difficult. They just dont want you to find out about the charges, interest on charges, interest on all that etc etc . People who use BH never question what theyre told to pay.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi David,

 

I can confirm that we will write you a formal letter explaining all the information you have provided within your email to us :). If you do have further questions please do not hesitate to contact us here at head office and we will be willing to help you.

 

Kind Regards

 

Rahul (Web Relations Team)

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Hello Rahul

sorry to ask

 

in the email I sent I stated that I wouldn't be talking on the phone anymore to brighthouse regarding my complaint and that I just wanted everything in writing along with The final response from brighthouse so I can seek help from the financial ombudsman service

 

today I've had a missed call and message from brighthouse with a Watford number and asking me to call customer relations ???

 

Could you please pass on the message again that I will not be dealing with them on the phone and everything needs to be in writing please thank you

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When area manager phoned me I asked him to put everything in email and that's not happened yet, don't think he wants to put nonsense he was saying in writing.

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UPDATE

 

I received a final response letter today off brighthouse

 

they have completely ignored most of my complaint

 

just wrote a load of rubbish about the early settlement figure

 

I'm now going to the financial ombudsman service regarding everything and all my other issues and for anyone even thinking about using brighthouse please don't

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[...] and for anyone even thinking about using brighthouse please don't

 

Agreed. A much more equitable approach would be to start saving a few pounds each week with a credit union (see: http://www.findyourcreditunion.co.uk/find-your-credit-union/ for one locally). Once a track record of regular saving has been established, a CU is able to offer loans at a much more attractive rate of interest if one is needed. That said, it is often better to save for something and then have the ability to negotiate a lower price for paying with cash.


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Hello good afternoon everyone

 

I’m looking for some help please with regards to BrightHouse.

I was a customer for around 13 years in total and I’m ashamed to say spent in excess of £35k in total ��

 

I finished paying everything off in April last year and it was the happiest day of my life

 

in October 2017 I see the reports of BrightHouse being ordered to repay a certain amount of money back to its customers for not doing the correct financial checks.

 

I was very excited because I believe I was never financially checked in the correct way because I was classed as a top customer never missing payments and spending so much on items they never actually checked that I could afford anything

 

in truth we did struggle with the weekly payments not that they cared.

It got to a stage that the manager would come to my house to sell me stuff and for me to simply sign paperwork

 

I called customer services up in November 2017 and asked was I entitled to any refund to be told £0

even though I took out 3 large items in July 2014

 

I then went onto to make a complaint and state everything as I’ve stated above etc etc.

 

I received a letter in December saying they were still investigating my complaint

 

today completely out of the blue I had a BrightHouse letter that had to be signed for.

 

Upon opening the letter it simply says please find a cheque for over £4K and a letter will follow shortly regarding my complaint.

 

My question simply is

if I cash this cheque before I receive the letter will I still be able to take it further with the financial ombudsman service ?

 

Or is it simply if I cash the cheque I accept their decision and that’s the end of it ?

 

Also has anyone had this kind of refund and claimed further ?

 

thanks again and sorry for the long post

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If you cans the cheque - Its considered you accepting the resolution.

Plus first time i have seen a refund from BH for this amount.

 

Just because you signed for the letter does NOT mean you accept their response to your complaint.

 

£4k is a lot of money back though...


 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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old and new threads merged.

 

this is a good result.

 

unless the letter states this is in full and final settlement, then you are safe to cash it.

 

irresponsible lending and brighthouse....

now that is a massive can of worms we've not ever thought about...


..

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old and new threads merged.

 

this is a good result.

 

unless the letter states this is in full and final settlement, then you are safe to cash it.

 

irresponsible lending and brighthouse....

now that is a massive can of worms we've not ever thought about...

 

The letter simply says

 

In relation to your complaint referenced above please find a cheque for £4035.76

Please refer to your Fiinal Response letter dated the 30/01/2018

Yours sincerely

Brighthouse

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wait for the letter.

it might only be for one of the accounts

leaving the rest open for IR claims??

 

dx


..

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Thanks both yet again for your advice I’ll wait for the letter to arrive and update once received 😊

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Quick update

= No letter arrived today

 

 

I contacted customer relations and they stated the escalations department are the ones that had been dealing with my complaint and the refund is for their redress program

the one I called about in October to be told I wasn’t entitled to anything ������

which is why I made the complaint due to taking out 3 items in July 2014.

 

They apparently didn’t have the figures to issue me and stated it also won’t tell me in the letter so I’m a little confused on how I’m supposed to know what’s what.

 

What I have done this afternoon is I’ve sent off a SARlink3.gif request to Brighthouse with a £10 cheque asking for all my information including credit agreements and all correspondence and also the proof of what affordability checks they have completed on me.

 

I have looked at my credit report today on noodle

there is still 17 settled accounts from them on my closed section with partial account numbers

 

 

will have to see exactly what they have to say about all the other items

because they never completed any affordability checks on me what so ever

other than asking for payslips on the very odd occasion

 

 

never once asking about outgoings or doing credit checks etc

had they done them they would never had lent to me due to my financial situation

hence the reason for using Brighthouse in the first place.

 

I will say though that around 3 years ago I tried to order a 3 piece suite and that was the only time in all them years they did actually do the affordability checks

 

 

I walked away because I wasn’t used to the scrutiny of the young woman asking for and then dissecting my bank statements

asking about the lottery payments and gambling etc along with other stuff

 

 

I actually cancelled the application half way through and walked out and never ordered from them ever again which was a blessing in the end.

 

Has anyone ever done the SAR request to Brighthouse

just looking to see what I can expect to receive back from them in terms of what I’ve requested ?

Edited by honeybee13
Paras

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they must supply all of your requirements

they could wriggle if they are outside of 6yrs, but I doubt they will.

 

dx


..

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