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    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
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Hello

I am really not getting any where with the Council, they've sent me a supposed statement, however there are payments missing.

 

They've made this so confusing, I'm starting do wonder if they actually know what they are talking about at all.

 

So according to them & the statements they provided, I was still paying Equita for this account when they 'supposedly' sent Britow & Sutor on 2 visits to the old address. How I prove that I don't know.

 

How can they possibly send a second debt collection agency when I'm already paying another one? For the very same bill?

 

If there was any adjustment to the bill, surely they shouuld have simply added it to the Equita bill & let me know.

 

My last payment was to Equita in December, then January I get a letter out of the blue demanding £220.21 + £310 fees for Bristow & Sutor. They say they were passed the account in August. I was still paying Equita in August.

 

What a confusing mess!

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Hello

I am really not getting any where with the Council, they've sent me a supposed statement, however there are payments missing.

 

So according to them & the statements they provided, I was still paying Equita for this account when they 'supposedly' sent Britow & Sutor on 2 visits to the old address. How I prove that I don't know.

 

Have the council told you what date Equita returned the case to them?

 

You mention that there are payments missing. How much are these payments for and who were the payments made to?

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Thank you, Yes there are payments that were made to Equita, missing from the statement the council have sent me.

 

My last & final (or so I thought) payment to Equita was made in December 2017. I paid it off in full.

 

No the council haven't confirmed or stated when Equita returned it to them. I'll email & ask them to confirm the date.

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Could you just confirm, that when you paid Equita in full,

you mean the full amount on the invoice,

including any fees,

and not any other amount.

 

Just to be sure we are all on the same page.


DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Yes, the amount oustanding to Equita was £304.42, when I was ill & unable to work. I had a visit to the house, & of course they added fees, think it was over £250 in fees.

Even though I'd been in touch with the council & told them the situation, they passed everything over to Equita, I was ill for 11months.

I had an arrangement with the enforcement officer to pay a monthly amount.

I paid that every month last year, & made the final payment in December.

 

The council now say they passed the account to Bristow & Sutor in the August, when I was still paying Equita. And they've now added their fees too, of £310.

 

Hope that all makes sense, thanks for your help

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OK so you paid the £304 to Equita.

 

The £250 they "tried to add" was passed on eventually to B and s where it accumulated the second lot of enforcement fees.


DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Sorry, no... the £304 owed to Equita, included the £250 fees for Equita coming to the house.

 

I set up a monthly arrangement to pay it off, which I did in December

 

But in August the council added some more, but rather than adjust/increase the Equita account that was still ongoing/live in August, they instructed Bristow & Sutor for a total of £530, including £310 enforcement fees.

 

Thank you

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Ahh good, thanks.


DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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