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Returing an item bought online for a refund

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Hi,

 

I was just asking for some advice regarding a recent order.

 

I bought some jeans online from Stuarts London in their sale for 67 pounds.

 

I received them today 31/01/18, tried them on but they dont fit (too small).

 

I had to download the returns form and while filling it in I noticed the line-

 

Sale items are NOT refundable, and can only be exchanged for another product or a credit-note as an e-voucher will be issued against the purchase.

 

I have never encountered this before, I have bought many clothes items online and returned them for a refund successfully even in sales.

 

I thought under the current rules I have 14 days to return for a refund no questions asked.

 

I would be grateful for a clarification and the right way to return them for a full refund.

 

Thanks!

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your statutory rights are not affected

:)


IMO

:-):rant:

 

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Hi Ford, thats what I thought :-).

 

Im just worried that if I send them back though their returns process I am accepting their rules and will only get a voucher for the return.

 

Should I email them a letter instead stating my rights under the law and intent to return for a refund and send them back that way?

 

Cheers

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doesn't their returns form ask about why returning, and refund?


IMO

:-):rant:

 

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It does but is also says

 

**SALE ITEMS MUST BE RETURNED WITHIN 14 DAYS OF RECEIPT: ​Sale items are not refundable and thus can only be exchanged. If an exchange is not requested or available at the time of return an E-Voucher balance will be automatically added to your online account with Stuarts London. If you need Login details to your account please contact customer services anytime between 9am-5pm

 

It just seems on purposely confusing!

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as said, your stat rights are not affected! terms cannot override statute/law/eu law. they should know that.

if you want to tell them then under reason maybe put 'under the consumer contracts regulations 2013'.

then circle refund


IMO

:-):rant:

 

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what a load of ole bull!

 

they cant say that...

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Hi

 

If you look at there T & C: https://www.stuartslondon.com/terms-conditions-i7

 

So in the T & C look at 7.3 specifically and I quote:

 

You may cancel a Contract from the date you receive the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 working days in which you may cancel, starting from the day you receive the Products, to receive a monetary refund or a period of 30 working days starting from the day you receive the Products if you would like to exchange or receive an e-voucher. Sale items are not refundable and can only be exchanged for other products or an e-voucher.

 

Anyway they are actually a Company called Grewalz Limited, Company Number 02152634

 

Mr Rajinder Singh Grewal

Director

Grewalz Limited

35-37 Uxbridge Road

London

W12 8LH

 

Company Number: 02152634

 

Companies House: https://beta.companieshouse.gov.uk/company/02152634/officers

 

Endole: https://suite.endole.co.uk/insight/company/02152634-grewalz-limited


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how did you pay them too?


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Companies can write all sorts or crap in their terms and conditions is does not however usurp the law

 

You are entitled to a refund

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I actually paid by PayPal and the name Grewalz appeared on my statement, that threw me a bit till I put two and two together. Ill try what Ford said and let you know how I got on.

 

Cheers

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how did you pay paypal


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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You mean via what method? It was via my linked bank account.

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so not via a debit card?

so you cant use chargeback?


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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No, but if the worst gets to the worst I can file a claim with PayPal hopefully

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. Ill try what Ford said and let you know how I got on.

 

Cheers

double check the Regs first. but i think thats the one re the 14 day 'no reason' cancellation/refund.

 

check with the guys on here as well


IMO

:-):rant:

 

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No, but if the worst gets to the worst I can file a claim with PayPal hopefully

 

so your debit card linked to that account is not on there as a card?


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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so your debit card linked to that account is not on there as a card?

 

No its just my bank account via DD. I sent it back today so fingers crossed.

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