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    • Hi.   Could you let us have the information requested in the forum sticky please? This will help us to advise you. In the meantime don't worry too much about this.     HB  
    • So last August my girlfriend went to Legoland with the kids (4 & 8) and her mum and then went to Pizza Express in Windsor. They parked at Castle Car Park.    They paid to park and went to eat. They were then a few minutes late back. There was already an attendant issuing a ticket. The attendant then waited until my girlfriend was over ten minutes late to issue the ticket despite her being there well within any grace period.   My girlfriend appealed to Ultimate Customer Solutions end of August but did not receive a response (they later said they emailed a rejection which my girlfriend never received until it was resent). Then in August she received the first debt collection letter. Then my girlfriend was advised to respond to UCS requesting an Subject Access Request (SAR) which they have not ever acknowledged or responded to.    So then we thought they had gone away until we received a letter from CSB solicitors (same address as UCS) advising they would be beginning court proceedings against my girlfriend. I told my girlfriend to complain that they haven't responded to any of our requests so she called the number of UCS and was basically accused of being rude to the t*** at the end of the phone. She wasn't but he wasn't very helpful and said they had responded to the appeal and sent it again. This was on the 16th January 2020.    On the 29th Jan this was sent after another chase to the solicitors:   I have reported UK Parkings ltd to the ICO as they are in beach of GDPR having ignored my SAR request. Further to this I was not notified that my initial appeal had been rejected and therefore cannot further appeal in a standard way and therefore I am awaiting further advice for ways to appeal against this unfair PCN.   As it stands should you decide to further contact me in regards to this matter without good cause I shall be seeking legal advice as per my statutory rights.   My girlfriend then received another letter from UCS threatening debt collectors (I told her not to worry about this) and so she wrote to the solicitors asking for an update:   Email dated 21/02/2020 I am writing to you regarding my email sent on 29th January, below. I still have not received a response from you and I left a voicemail for a solicitor to call me from CSB Solicitors, which I have also not received. I would like to speak to a solicitor regarding this PCN.   The solicitor responded via email the following: Dear Madam,   Thank you for your email.   Following your email below, we reverted this matter back to our Client for their instructions. We will only be able to respond more fully once these are received.   At this stage we have no further instructions other than to send out a letter to you dated 16 January 2020.   We hope to be able to respond more fully once these are received.   Yours faithfully,   Solicitor   So UCS are not actually doing anything they should do but nobody we have complained to has actually come back to us so not sure where to take this because I don't have time for court and I would rather just have someone take the (insert appropriate word here) to task on these unbelievably poor practices!   Any advice on next steps?   Thanks    
    • Hi Sneezer and thanks for your Site Donation which is much needed and much appreciated.   The info from the "Solicitor" makes sense if you were complaining about how CRS came to have your contact details. However, this is not relevant to your case. You didn't cancel properly and carried on paying for a gym you didn't use.   For the future, see the Guide here about how to cancel a contract properly and avoid trouble - https://www.consumeractiongroup.co.uk/topic/383678-cancelling-your-gym-agreement-get-it-right/     Come back anytime to update us but don't worry about CRS or anyone else who makes demands. Let us know if you need more for advice and reassurance.    
    • They were communicating with lawyers associated to me too   They can’t serve a SD on your lawyers, only you.   As I said earlier - the lawyer stopped communicating  around the date on the SD they incorrectly served.  And the bank told me the receiver was now handling things and not to deal with them anymore.   The receiver never asked me where I was.  But he did email and I did reply or he did get auto reply.   Since I did have email communication with them - I don't think they could say they did everything possible to find me,  All they had to do was ask!  And then we could have discussed the situation.    It almost is the reverse - they did nothing to try find me.  And if a PI is employed to do surveillance then he must have realised only one person - the wrong one - lived at the  wrong address.   Does anyone have any info re post #26 and #28 above?   The property is being marketed for sale and the receiver is negotiating offers, so there was no reason for me to expect bank/ lawyers to be trying to locate me to serve any papers.      Surely any loss to them has to be proven upon an agreed sale.  It hasn't sold yet,   They may still get a high enough offer to prevent any large debt?  There could then be a different discussion re terms of repayment?   So I was not expecting anyone to be trying to find me!   But this is a bit of a digression from what  should I be doing NOW? Should I send them an SAR?  If they do intend to serve me correctly this would be useful, yes?   I am sure they have added all sorts of unnecessary costs to the debt that could be challenged?   Also there is a question over if they even had a valid notice of assignment?  They would have to produce that in the SAR wouldn't they?   This was a real query for me ages ago but it never got pursued legally.
    • Expect them to bring up every communication and claim that you’ve been dodging them / not providing them with an address to serve to.......
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Brasseye

Returing an item bought online for a refund

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Hi,

 

I was just asking for some advice regarding a recent order.

 

I bought some jeans online from Stuarts London in their sale for 67 pounds.

 

I received them today 31/01/18, tried them on but they dont fit (too small).

 

I had to download the returns form and while filling it in I noticed the line-

 

Sale items are NOT refundable, and can only be exchanged for another product or a credit-note as an e-voucher will be issued against the purchase.

 

I have never encountered this before, I have bought many clothes items online and returned them for a refund successfully even in sales.

 

I thought under the current rules I have 14 days to return for a refund no questions asked.

 

I would be grateful for a clarification and the right way to return them for a full refund.

 

Thanks!

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your statutory rights are not affected

:)


IMO

:-):rant:

 

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Hi Ford, thats what I thought :-).

 

Im just worried that if I send them back though their returns process I am accepting their rules and will only get a voucher for the return.

 

Should I email them a letter instead stating my rights under the law and intent to return for a refund and send them back that way?

 

Cheers

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doesn't their returns form ask about why returning, and refund?


IMO

:-):rant:

 

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It does but is also says

 

**SALE ITEMS MUST BE RETURNED WITHIN 14 DAYS OF RECEIPT: ​Sale items are not refundable and thus can only be exchanged. If an exchange is not requested or available at the time of return an E-Voucher balance will be automatically added to your online account with Stuarts London. If you need Login details to your account please contact customer services anytime between 9am-5pm

 

It just seems on purposely confusing!

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as said, your stat rights are not affected! terms cannot override statute/law/eu law. they should know that.

if you want to tell them then under reason maybe put 'under the consumer contracts regulations 2013'.

then circle refund


IMO

:-):rant:

 

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what a load of ole bull!

 

they cant say that...

 

dx


please don't hit Quote...just type we know what we said earlier..

 

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Hi

 

If you look at there T & C: https://www.stuartslondon.com/terms-conditions-i7

 

So in the T & C look at 7.3 specifically and I quote:

 

You may cancel a Contract from the date you receive the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 working days in which you may cancel, starting from the day you receive the Products, to receive a monetary refund or a period of 30 working days starting from the day you receive the Products if you would like to exchange or receive an e-voucher. Sale items are not refundable and can only be exchanged for other products or an e-voucher.

 

Anyway they are actually a Company called Grewalz Limited, Company Number 02152634

 

Mr Rajinder Singh Grewal

Director

Grewalz Limited

35-37 Uxbridge Road

London

W12 8LH

 

Company Number: 02152634

 

Companies House: https://beta.companieshouse.gov.uk/company/02152634/officers

 

Endole: https://suite.endole.co.uk/insight/company/02152634-grewalz-limited


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how did you pay them too?


please don't hit Quote...just type we know what we said earlier..

 

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Companies can write all sorts or crap in their terms and conditions is does not however usurp the law

 

You are entitled to a refund

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I actually paid by PayPal and the name Grewalz appeared on my statement, that threw me a bit till I put two and two together. Ill try what Ford said and let you know how I got on.

 

Cheers

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how did you pay paypal


please don't hit Quote...just type we know what we said earlier..

 

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You mean via what method? It was via my linked bank account.

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so not via a debit card?

so you cant use chargeback?


please don't hit Quote...just type we know what we said earlier..

 

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No, but if the worst gets to the worst I can file a claim with PayPal hopefully

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. Ill try what Ford said and let you know how I got on.

 

Cheers

double check the Regs first. but i think thats the one re the 14 day 'no reason' cancellation/refund.

 

check with the guys on here as well


IMO

:-):rant:

 

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No, but if the worst gets to the worst I can file a claim with PayPal hopefully

 

so your debit card linked to that account is not on there as a card?


please don't hit Quote...just type we know what we said earlier..

 

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so your debit card linked to that account is not on there as a card?

 

No its just my bank account via DD. I sent it back today so fingers crossed.

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