Jump to content


  • Tweets

  • Posts

    • nothing....   other than insuring their client is informed by you of your correct and current address in writing.    
    • 1) a very remote IF.... 2, no you post the results of that questionnaire to a post as text.   my links were not so much to be used to inform you how to deal with a remote chance of a court claim.. but more for you to understand the whole creation of the fake debt process...   not sure what device you use but incase its one that doesn't show my red text below all posts... i shall post it in this msg body...   DCA's view debtors as suckers, marks and mugs NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type and they are NOT and can NEVER  be BAILIFFS. even if a debt has been to court.. If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight...     
    • No, it's not. Just as GAP and other insurance's, when supplied and used correctly, this type of insurance can save the driver\owner a fortune. Some diamond cut alloy's are over £1,000's   Rim protectors won't help all the time and a replacement set of tyres may not have them at all.   Not useless at all. Generally, generalisations like the one above are sweepingly unhelpfull. Or wrong.   H
    • Ok cool found a few. Just to confirm.   1) Wait for the claim to arrive in the post. 2) use the template with the claim details (bar pesonal details etc...) BY tempalte I meant the one here: Link   And take it from there?   Sorry, I'm not usually this unsure, but this is totally new terratory for me! last hting I want is to do something wrong when it comes to the legal side of things...
    • Hi I have a couple of credit card debts from Dubai, one of which I'm getting hassled about via email by IDR.   They said they got my email details via a credit agency....(its the same email as the bank would've given them!)   my thought is, that really we're in a stalemate. I have no assets and work as a freelance (ie they cant take any wages if it came to it) therefore why would they spend cash as its not their debt, to take me to court. and on top of that what would it achieve?   Im sure im being simplistic but what have I got to actually fear?   Thanks in advance dubai 5-0    
  • Our picks

    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 25 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
  • Recommended Topics

Eon - Arvato asking for money for a non existant account


Please note that this topic has not had any new posts for the last 1096 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi there, looking for some advice on how best to handle this situation.

 

We bought a new house, but rented it for 3 months prior to completion. We did not live in the house until the completion date, so the gas and electricity meters were started that day, with OVO energy, which was the same meter readings given by the previous owners, when they left.

 

Unbeknown to me, the previous owner had given Eon (her supplier) my name and they have been contacting me to pay just over £300.

 

I have spoken to EON on the telephone, to put them in the picture and have returned emails, but they kept sending the demands. They have now sent it to Arvato, who have strangely said that the balance is £40

 

They obviously have no signed contract or anything from me, as they only know my name from the previous owner. What is the best course of action?

 

Thanks in advance

consumeractiongroup.co.uk

Link to post
Share on other sites

Do you know the whereabouts of the previous owners? I would suggest that you write a letter to OVO confirming that you have had no account with them for the date stated and that you are fully aware that they have be given your name by a third party. Provide them with the name and the address of the third party and then go on to remind OVO that they have a statutory duty under the Data Protection Act to process your data lawfully and fairly and that unless you receive written confirmation that they have now corrected their files, that you will begin a complaint to the Information Commissioner about their data breach and additionally to the energy ombudsman. Tell them that this letter is a formal complaint to them and is intended to begin the process of the eight-week procedure towards an energy ombudsman complaint.

 

Don't necessarily expect this letter to work the magic trick, but at least you will have a written record that you have stated your position. Come back here when you hear more

Link to post
Share on other sites

Don't discuss this over the phone with them anymore, unless of course you're recording them?

 

You need a paper trail of evidence.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites

well deal direct with EON/OVO

arvato are a powerless DCA

not bailiffs

 

i'll ping the EON rep see if they can pop in tomorrow and assist...

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites
  • 2 weeks later...

from whom?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Hello LarissaJ and sorry for the late reply. Only just spotted your post.

 

 

I have to say, I’m guessing a lot here but it sounds like we already supplied the property when you took over responsibility on completion. I also suspect the previous owner told us of the change of responsibility so their account could be closed. This automatically leads to another account being set up to cover the usage going forward. As the existing supplier, you would’ve become our customer as soon as energy was used under what’s known as a deemed contract. These are used throughout the energy industry to take away the need to disconnect supplies when responsibility for properties changes. Makes it easier for those moving in.

 

 

Did you then contact Ovo to take over the supply? Did you contact us at any time to let us know you were now responsible for the property?

 

 

Changes of supply go through in about two and a half weeks so, I suspect, the amount we’re asking for is to cover the period between you taking over ownership and the change of supply going through. If this is the case, we’ll have issued a final bill showing the start and end dates as well as the meter readings used. If you believe these are wrong, I’d suggest talking to our Home Moves specialists (contact details are on our website). Let them see the Change of Ownership document (they only need to see the relevant dates and not anything personal) to establish the date you became responsible for the property.

 

 

Do you have meter readings for when you took over responsibility and for when Ovo took over? If you do and these are different from what’s been used, again, our Home Moves team will be able to use these to rebill the final bill accurately.

 

 

Sorry if my speculation is off track LarissaJ and for all the questions but hope this helps point you in the right direction.

 

 

Malc

Link to post
Share on other sites
well deal direct with EON/OVO

arvato are a powerless DCA

not bailiffs

 

i'll ping the EON rep see if they can pop in tomorrow and assist...

 

Hello dx and hope you're well. Have you been trying to contact us recently? I haven't had a notification from CAG for quite a time. Don't know if there's a problem with private messages?

 

Malc

Link to post
Share on other sites

all is ok

no alerts of recent/.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites
Hello dx and hope you're well. Have you been trying to contact us recently? I haven't had a notification from CAG for quite a time. Don't know if there's a problem with private messages?

 

Malc

 

You have cleared your PMs ins/outs Malc and not exceeded your limit ?

 

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites
  • 2 weeks later...

Thanks Malc.

 

You are pretty much right with what you say, although we didn't move into the property until months after the previous owners left. The final meter readings that the previous owner agreed on the date they moved out, were the same readings we gave to OVO. So there would've been no overlap for eon. It has now been passed to Wescot credit, so I suspect that this deemed contract has been cancelled? I did try to create an online account to speak to somebody again, but it said there was no account?

 

Hello LarissaJ and sorry for the late reply. Only just spotted your post.

 

 

I have to say, I’m guessing a lot here but it sounds like we already supplied the property when you took over responsibility on completion. I also suspect the previous owner told us of the change of responsibility so their account could be closed. This automatically leads to another account being set up to cover the usage going forward. As the existing supplier, you would’ve become our customer as soon as energy was used under what’s known as a deemed contract. These are used throughout the energy industry to take away the need to disconnect supplies when responsibility for properties changes. Makes it easier for those moving in.

 

 

Did you then contact Ovo to take over the supply? Did you contact us at any time to let us know you were now responsible for the property?

 

 

Changes of supply go through in about two and a half weeks so, I suspect, the amount we’re asking for is to cover the period between you taking over ownership and the change of supply going through. If this is the case, we’ll have issued a final bill showing the start and end dates as well as the meter readings used. If you believe these are wrong, I’d suggest talking to our Home Moves specialists (contact details are on our website). Let them see the Change of Ownership document (they only need to see the relevant dates and not anything personal) to establish the date you became responsible for the property.

 

 

Do you have meter readings for when you took over responsibility and for when Ovo took over? If you do and these are different from what’s been used, again, our Home Moves team will be able to use these to rebill the final bill accurately.

 

 

Sorry if my speculation is off track LarissaJ and for all the questions but hope this helps point you in the right direction.

 

 

Malc

consumeractiongroup.co.uk

Link to post
Share on other sites

Please IGNORE wetloths, they are a powerless circus outfit, who have zero legal rights to chase whatsoever.

 

It's in the hands of Eon, and that's who you deal with.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

Link to post
Share on other sites
Thanks Malc.

 

You are pretty much right with what you say, although we didn't move into the property until months after the previous owners left. The final meter readings that the previous owner agreed on the date they moved out, were the same readings we gave to OVO. So there would've been no overlap for eon. It has now been passed to Wescot credit, so I suspect that this deemed contract has been cancelled? I did try to create an online account to speak to somebody again, but it said there was no account?

 

You're welcome LarissaJ. Happy to help.

 

The deemed contract won't, though, have been cancelled. It will cover the time between when you became responsible for the property and Ovo taking over the supply. Even if there wasn't any usage, there will still have been daily standing charges.

 

One thing to be aware of, if there wasn't any usage for the duration of the account, it might be possible to remove the daily standing charges. It depends on the circumstances. The moment energy is used or a contract is accepted either verbally or online, standing charges need to be paid. They'll be removed if a customer is on our standard tariff and hasn't formally accepted a contract and where no energy has been used since responsibility was taken on. This seems to be the situation you're describing. As earlier, I'd recommend talking to our Home Moves team. Any meter readings from the time would help here.

 

Hope this helps LarissaJ.

 

Malc

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...