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    • No, do the section 75 chargeback to your credit card provider.
    • See what dx thinks but it seems to me that sending a photo of your own pass isn't relevant to what happened. Let's wait and see what he says. HB
    • 1st letter image.pdf1st letter 2nd page.pdf
    • Many thanks for the replies and advice!   I what to send this email to the Starbucks CEO and the area manager. Your thoughts would be appreciated.   [email protected] [email protected]   Re: MET Parking PNC at your Starbucks Southgate site   Dear Ms Rayner, / Dear Heather Christie,   I have received a Notice to Keeper regarding a Parking Charge Notice of £100 for the driver parking in the Southgate Park Car Park, otherwise infamously known as the Stanstead Starbucks/McDonalds car park(s).   Issued by: MET Parking Services Ltd Parking Charge Notice Number: XXXXXXXXX Vehicle Registration Number: XXXX XXX Date of Contravention: XX.XX.XXXX Time: XX:XX - XX:XX   After a little research it apears that the driver is not alone in being caught in what is commonly described as a scam, and has featured in the national press and on the mainstream television.   It is a shame that the reputation of Starbucks is being tarnished by this, with your customers leaving the lowest possible reviews on Trustpilot and Trip Advisor at this location, and to be associated with what on the face of it appears to be a doubious and predatory car park management company.   In this instance, during the early hours of the morning the driver required a coffee and parked up outside Starbucks with the intention of purchasing one from yourselves. Unfortunately, you were closed so the driver walked to McDonalds next door and ordered a coffee, and for this I have received the Notice to Keeper.   It is claimed that the car park is two separate car parks (Starbucks/McDonalds). However, there is no barrier or road markings to identity a boundary, and the signage in the car park(s) and outside your property is ambiguous, as such the terms would most likely be deemed unfair and unenforcable under the Consumer Rights Act 2015.   I understand that Starbucks-Euro Garages neither operate or benefit from the charges imposed by MET Parking. However, MET Parking is your client.   Additionally, I understand that the charge amount of £100 had previously been upheld in court due to a ‘legitimate interest in making sure that a car park was run as efficiently as possible to benefit other drivers as well as the local stores, keeping cars from overstaying’.   However, this is not applicable when the shop or store is closed (as was the case here), as there is no legitimate interest. Therefore, the amount demanded is a penalty and is punitive, again contravening the Consumer Rights Act 2015.   As the driver’s intention of the visit was genuine, I would be grateful if you could please instruct your client to cancel this Notice to Keeper/Parking Charge Notice.   Kind regards
    • I received the promised call back from the Saga man today who informed me that the undertakers have decreed it IS a modification and they will need to recalculate a quote individually for me. However it all sounds very arbitrary. The more I think about it, and with help from forum replies, the more I am sure that it is not a modification. If for example the original seatback had become damaged by a spillage or a tear, I would be entitled to replace it with the nearest available part. The problem is when it comes to a payout after an accident, there is no telling what an individual insurer will decide when he notices the change. I am still undecided which of the two best routes to go with, either don't mention the replacement at all, or fill in the quote form without mentioning, and when it comes to buying the insurance over the phone, mention it at the time.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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Glorified saving plan - not Pension


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Hi all, been a while since I've posted on here, but we need help.

Just traced an old Pension of hubbies and it amount's to just over £13,000, but having phoned to find out further details, have been informed that it's just that a lump sum!!, nothing else. No income, no pension nothing! just a Lump Sum of £13,069.

Seem's like someone gave him bad information over 40 years ago.

 

We are waiting on a CETV, but our plan's on buying a little holiday retreat have gone.

However, we would like advise as to whether this minimal sum is worth doing anything with Pension wise, as hubby is 62 this year or should he just spend it?

(thank goodness for the state pension(eventually).

 

Any well meaning advise welcome.

Cheers

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Hello there.

 

Have you had this information in writing please? It's hard to advise if we don't know what the plan is called, who it's with and why they want you to take it as a cash lump sum.

 

Have you been getting annual statements about the plan?

 

HB

Illegitimi non carborundum

 

 

 

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All he has received is a PCLS, to sign and send back. Nothing else.

The last statement we have is dated 1999 (we moved in the October of that year).

But they are saying the pension is from 1980 to 1995 (company taken over by Hanson in 1995 and closed down in 2003 and no pension was taken out for these 8 years apparently).

Telephone this morning to Capita, resulting in them saying that's it, that's all he's getting!!

However, after the telephone call hubby received a letter confirming CETV was being actioned and would be forthcoming.

So, if it's not a pension how can they put a CETV together??

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Could you explain PCLS and CETV please?

 

PCLS: Pension Commencement Lump Sum

 

CETV: Cash Equivalent Transfer Value

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

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He started off just looking to find the plan, then paperwork was sent giving the figure of £13,000 and a form to accept this as a lump sum, we are battling to get further information in writing and so far telephone calls have stated that is it, no weekly or yearly pension, just a lump sum, basically plucked out of thin air?? no figures to back it up, no other correspondence and we requested the CETV just out of speculation and so far it has taken over a month to give us this. Was advised by tel phone call to await the CETV as it was being worked out.

But, surely some figures should have been forthcoming? in that they must have some in order to work out the lump sum!!

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If he left the company pension scheme then the money held in it will have been frozen so there will be no gains to be had, everyone else active in the scheme gets that. Agree with honeybee, find out the name of the scheme and write to the trustees to see if the correct interpretation has been applied. If you get no joy there then it is to the Pensions Advisory Services and finally the Pensions Ombudsman if their is an error or wrongdoing.

Does he have another pension scheme that monies can be transferred into? If so that will happen without the taxmand taking a bite and give some opportunity for further growth

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