Jump to content
  • Tweets

  • Posts

    • The Chinese-owned app is tying up with Shopify to create video ads and hiring thousands of engineers. View the full article
    • Hi Everyone, hope you are all keeping well in this strange new era.   On the 17th Sept, my friend booked a delivery to send a parcel to the USA, a vintage sewing machine. The collection and delivery was booked through MyParcelDeliver.Com, and UPS was the chosen courier. They collected it about four days later.   He paid for additional insurance along with the transportation of the item, to the tune of £128.75.   He packaged the parcel very well, packed with bubble wrap and paper and also styrofoam so that the sewing machine was safe in the box. He placed some plastic wrap over this, and he then sealed the box with tape. He videoed this for the buyer, so she could see how well he had packed the item because they were both concerned about the package being well protected.   The item arrived in the USA a few days later. The buyer instantly notified my friend that the parcel packaging was damaged, showing stress from water and general mishandling, and the item was also damaged in various parts, mainly the casing and the base.   He complained to MyParcelDelivery.Com on the1st October, they responded with 'You need to contact UPS...', which he did and also the buyer contacted them and got a response on the 2nd October.   UPS informed the buyer they would like to come and take a look at the packaging and the item, and this is the last she heard from them, she has called them several times, and always they say someone will call tomorrow and no one calls. She called my friend to ask if he could call them too and chase them up, he is Italian, and though he speaks English generally well, he asked me to talk with them on his behalf because he felt they were not listening to him or that he was missing something.   I spoke with them on the 26th October, they said they had sent my friend an email about this, we checked all of his emails, junk/spam too. There is nothing in there, I asked them to resend it, but nothing has appeared despite them saying they have sent it, we know they have the correct email address because they sent a message on the 2nd confirming they are looking into the claim of a damaged package, they also said they were planning on calling the seller 'again' on the 27th, which of course never happened, which she confirmed with me on the evening of the 27th.   Now it would seem to me that MyParcelDelivery is trying to say it has nothing to do with them, despite the booking being made through them, UPS US are pretending they are doing something but have so far done nothing, and we have heard Zilch from UPS UK.   I would like, if possible, some guidance on how to go about getting this resolved because this is just not right, the agent/courier have had their money, but the seller and buyer have been the victims of poor service and damaged goods.   If anyone could point us in the right direction on how to tackle this and get some redress for this, then I would be most grateful.   Thanks and kind regards   Mr B                 pox.pdf
    • From December, NS&I is phasing out posting warrants - a type of cheque - to winners. It instead wants bondholders to provide bank details so it can pay the money into their account. View the full article
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Private company towed car from private ground. Is this illigal?

Please note that this topic has not had any new posts for the last 1001 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

The parking around here is all private property, and we all have permission to park here for free.


There has been lots of works going on recently due to the bad quality of the buildings, so they've used cherry pickers to inspect the works, especially due to lack of fire protection.


Today they needed to get into a bay that a van was parked in, in order to put a cherry picker there. They've used a loader and loaded the van onto a flat bed to move it away. And literally right now, I can see them getting ready to load another one.


There is no prior notice to them needing access to these bays. They sometimes put barriers up the night before.


Surely tampering with someone's vehicle like this is illegal?


Apparently they've been moving lots of peoples vehicles without asking, or warnings. They've parked up for now.

Link to post
Share on other sites

And challenge them. Take videos and photos

Link to post
Share on other sites

I have a camera that records 24/7, but memory card corrupted. I've replaced it now so I have some of the area covered. I took pictures.


Just for search engine purposes, the company is Willmott Dixon.

Link to post
Share on other sites

I would think theres permission given for this to happen under terms of use or tenancy agreement.

please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



Link to post
Share on other sites
I would think theres permission given for this to happen under terms of use or tenancy agreement.


There isn't, I've just read it.


Parking and Roadways

Not to block local roadways, other vehicular access and footpaths, and to keep the road, car parking spaces and footpaths clear of unroadworthy, unlicensed and untaxed vehicles and other obstructions.

Link to post
Share on other sites

depends what they are doing with them when they are lifted.

To place them on the public highway or to take them away to another location or to charge for recovery is illegal but moving them about temporarily is OK as long as they are not damaged.


Wont matter what the leases say unless the lease actually include the parking space as part of the property and even then the vehicle owner will only be able to claim a minimal amount of damages for the trespass.


The same would apply if the electirc co wanted to dig up your garden to access a cable,

the cable will be covered by a right of access and therefore moving your car so they can access the garden with excavation equipment will be covered in that right.


You can delay such things but try and stop it altogetehr and you will face a large legal bill.


An Englishmans' home is not a castle,

you seem to have less right to be there than the local council if you look at all of the statutory rights of entry.

Link to post
Share on other sites

They moved car's without any notice. I believe they just moved them to other bays. Some bays are allocated to the leaseholders.


Someone spoke to the man, and the man told them they were given permission by the council to move the cars "by any means necessary". We've called the council and they said they certainly haven't and wouldn't give permission. So why would they lie about this?


Just to add, complaints were made by the other residents to Willmott Dixon and the housing association, but they've all gone silent and aren't returning calls.

Link to post
Share on other sites

so what rights do you think have been breached by them moving the car?


They can claim necessity, what is your argument?


They havent taken them off site and they havent damaged them so no illegality in their action.


If their digger (for example) is occupying your parking spot you can have it removed at your expense and they will have no grounds for a complaint


Nothing to do with the council, it is common law right of access.

Link to post
Share on other sites


Someone spoke to the man, and the man told them they were given permission by the council to move the cars "by any means necessary". We've called the council and they said they certainly haven't and wouldn't give permission. So why would they lie about this?


It's unlikely they deliberately lied to you.

Possible but unlikely.


More likely lack of knowledge by the blokes actually doing the vehicle shifting about the legal and contractual ownership of the site.


In depth knowledge of housing law is not normally something Wilmott Dixon's site workers have.


You say it's Housing Association housing, not Council, so not surprising Council said nothing to do with them.

Link to post
Share on other sites

Right, they have a council permit to move cars to allow wide lorry's through to the construction site, turns out nothing to do with the cherry pickers.


Although obviously their permit says nothing to do with the private land.


They've not moved my car,

but they have caused problems where they have loaded up cars,

and a mother couldn't pick up her kid from nursery and is likely to have to pay a charge to the nursery.


Someone else believes there has been damage to their front wing of their car but they could just be saying that.


We've still not received any warning, they continued to move cars today.

Link to post
Share on other sites

Hi I see you mention Willmot Dixon & HA in post#7.


Could you clarify if this work is being carried out by Willmot Dixon on behalf of the HA?


Exactly who is the Landowner of this parking area?


Do you have it in writing from the Landowner the Permission to park? (does is stipulate any clauses or refer to lease etc)

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...