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Received a letter this moring in the post from Dollar UK who trade under Instant Cash Loans, who in turn operate the brands Payday Express, Payday UK and The Money Shop.

 

The letter states that during a review of customer accounts, the company discovered they had left hard searches on my credit file between August and November 2016. As a consquence, they have offered compensation of £75 as they believe the hard searches may have been to my detriment.

 

The offer is in full and final settlement of the issue, which my husband thinks is an attempt to buy me off, and if I were to press harder I could take more off them. I'm more concerned by the unsolicited mail, and I'm reticent to give my bank details in case it is an elaborate [problem].

 

I have to send the form back by the end of February, and I'm not sure how to proceed.

 

Thoughts?

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well did they?

 

have you checked your file?

 

but no theres no harm in giving the details they want no.


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If its true and theyre actually trying to look good, if it caused you hardship, compo would be in the region of 4 figures. not 75 quid.

 

Post up the letter and also info about your loans.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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I've already won back £4000 via the Ombudsman for irresponsible lending by PDUK;

I've never had a loan from PDE or TMS.

 

My last loan with PDUK was in 2014,

which defaulted and then was settled off from the above award when it was finally settled late 2017.

 

I don't know why they would have been checking my file in the period mentioned on the letter,

 

although my complaint was still active at the time and with PDUK for investigation so that may have been why.

Document1.pdf

Document2.pdf

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