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Boots Opticians Glasses


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Hello,

 

I bought some nice glasses around 3 months ago from Boot the Opticians.

 

After 2 weeks the left arm came off (they are sort of 'clip ins' with no screws).

It then started happening regularly,

 

then the left lens became unclipped from the nose bridge.

 

They are now so wonky and wobbly that i can't even clean them without the arm or lens coming off.

 

I read reviews on NHS Choices about Boots the optician and there's 15 pages with virtually all giving negative responses, and plenty with arm issues.

 

They also state that Boots don't seem to want to help.

 

Am i right in thinking there is no warranty with glasses?

 

It seems head office and the opticians in question are getting people to too and fro between them.

 

I wish i had looked at the reviews beforehand.

 

Do i have the right to demand a refund as they are at the point where they aren't wearable.

I bought these in good faith and paid £260+ on my debit card.

 

I haven't as yet approached them and would be grateful for any advice on exactly how to approach them regarding law and retailers obligations.

 

I think these must have been made in China they are that flimsy and other people have also had problems clipping them back together for me.

 

TIA

 

P.S. if anyone is going to Boots the Optician please read reviews online first.

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consumer rights act

 

more than 30 days but under 6mts ownership....its within 6mts so....

its down to them to prove they were fit for purpose when sold

 

they can be repaired once, if they fail again

then full refund minus time owned so far

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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