Jump to content


JoeyJoeC

Am I entitled to the free gift from my phone contract?

style="text-align:center;"> Please note that this topic has not had any new posts for the last 520 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I got out a Carphone Warehouse contract on 14th of December 2017 after much haggling over prices. I called back after ordering it to find out if I am entitled to the free gift as I realised it wasn't mentioned when I took out the contract on the phone. I was assured I would get one sent with the Samsung phone (Free Samsung Gear VR offer).

 

When the phone arrived, no free gift. I called up and was given a link to Samsung gift page to redeem the gift, I tested this out on the phone and the link was expired back in November and I told them this. They then told me it would be sent out on 28th (2 weeks after my contract started). It's been over 4 weeks and no sign of it and the offer has now changed to a watch instead.

 

Do they legally owe me this free gift? Or is it their discretion whether or not I should receive it? I factored it into the price of the contract when choosing between two companies. I feel that they have intentionally been fobbing me off just to push me past the 14 day cooling off period.

Share this post


Link to post
Share on other sites

Hi Joey JoeC, I believe that Carphone Warehouse have a legal obligation to sending you the free gift as part of the contract that they offered you to get you to sign the contract.

Share this post


Link to post
Share on other sites

Ah thanks. I wasn't 100% sure as I took the contract out on the phone where the gift wasn't mentioned, although they did confirm it later that day after I already agreed to the contract.

 

I called them and they can see that I've called "numerous amounts of times", and can see I should be getting one. I spent literally 6 minutes on hold, and then was told they're looking into it, and to expect to hear from them in 4 days.

Share this post


Link to post
Share on other sites

4 days was today, still haven't heard anything! I'll call tomorrow and demand to be credited the £120 (as per what EE told me to do) or for confirmation that the gift is being posted.

Share this post


Link to post
Share on other sites

That is what i would do, we will hear how you get on.

Share this post


Link to post
Share on other sites

With the free gifts from these phone and tv contracts i have had,i have usually had to wait and claim them after having paid a number of months of the contract.I do not know if yours is the same sort of contract.

Share this post


Link to post
Share on other sites

free gifts are part of the contract as they make up part of the terms you considered when accepting the offer. In legal terms it isnt a free gift so all of your consumer rights apply. That means you are entitled to receive what you were offered ( you are very vague on this point so do tell us what it was for more pointed advice) and that it must work etc.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...