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Autoglass - unscrupulous sales tactics

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I called Autoglass for a replacement windscreen quote.


As it happens the windscreen on my new car is fine but I wanted to know how much a replacement would cost for insurance purposes.


The telephone sales person took the registration and looked up the model.


I was asked did I need it replacing now" and I answered yes. "That will be £950".

I said OK thanks.


I was then asked "did I want to book an appointment?". I said no thanks....

"but you said you needed it now"

Yes but its too expensive, I'll look elsewhere.


"If you book an appointment today you'll get 10% discount £855"

No, I still think its too expensive and I'll look elsewhere


"just before you go I'm authorised to offer you another 12% discount if you have it fixed today" making it £752"

No thanks, I'll still look elsewhere.


A staggering £200 reduction in just 3 minutes.

Had I really been standing next to a vehicle with a shattered windscreen or a person a little more vulnerable I probably would have taken the first price.

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An independent glass specialist would charge half of that.

Auto glass weds to pay for the fancy uniforms, vans, tv and radio advert, etc, hence the inflated price.

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That seems ridiculous prices quoted for a car windscreen as I've had trucks replaced for less.

What car though ??

In Autoglasses 's defence, it has been my experience that they get the job done quickly and most importantly correctly. (one of their men got done for speeding when collecting a screen for me from another branch).

This is unlike the clowns my car insurance insist I use, who arrived in an AA van and with an inferior screen.

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