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    • My son is in his 30's and he is very gullible.   The letter from his bank states " that they have contacted the retailer's bank and they believe the transaction to be yours. If you do not recognise this payment contact the retailer as they will be able to provide you with a more detailed information. Should you be able to provide further evidence to support that the transaction was neither made nor authorised by you, please contact us."   The bank also provided the delivery address and the name of the retailer.   How do you provide further evidence to support a transaction that was not authorised by you when the account was hacked through scammers?
    • So they have to basically provide full proof that I checked a box in agreement to validate that CCA? And at the minute it's basically just a piece of paper with my name and (old} address on it?   Is it worth putting in another IA a little nearer the time demanding this again? Stating that? Giving them enough time to legally comply, but not too much time?
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    • Hi @BankFodder
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Sainsbury’s London - stopped for unpaid item but no address taken

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Hi there, I’m having sleepless nights with worry


About 2 weeks ago, I went through a self check out and bought 2 things, one of the things was under my arm as I was on the phone at the time.


I forgot to pay for it (no sarcasm please)


I left the store,

showing how innocent I am,

I was stood looking in the window of the holiday shop next door browsing at the offers,

the security guard approched me and said you hadn’t paid for an item


I went back in store, paid for the item, apologised about 8 times.


I paid for the item then he said can you come with me,

I went to the back office


He asked for my name and DOB


No address or ID was asked


I gave my correct details but obviously there will be more than one John Smiths in London.


He said you’re banned for life from all sainsburys and told me to leave.


I still apologised; saying I’m sorry


Then I left.


I haven’t heard anything since?

Should there be issue?

Would rather just know, but even then it’s hard to see how he’s ever get in contact unless I went back into a store.


I work in a financial services job,

so was relieved he didn’t ring the police etc,

even then I think with no previous criminal record I could probably explain my actions and be let go,

as I’ve never been convicted of any offence or even spoken to the police in my life.


Can anyone advise?



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Rest assured that if no address was given or a copy of ID taken then nothing further will happen. We would normally be advising about potential letters from a civil recovery organisation but that cannot be the case here - unless, potentially you used a Nectar card with what you did purchase and you details are picked up from that, but this is a very very remote possibility, so please don't dwell on it. Carry on with you life and put it behind you.


As for a ban - I would certainly avoid shopping in that particular branch for a while - although they could only ask you to leave if you did, this may be a bit embarrassing, but a guard in one store does not have the authority to ban you for life from every Sainsburys. If policu there is the same as at any other major supermarket group then this could only be done, by letter, from Head Office.


So, relax and stop worrying. Police will not have, nor will they ever be informed, and with no idea of where you live, you will not receive any spurious demands for money


I have moved your post to a more appropriate forum

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.






If I have been helpful in any way - please feel free to click on the STAR to the left!


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nothing will happen

forget about it.



please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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they decided to let you pay for the item.

That is the end of the matter.


they cant trace you from your debit card details,

if that was allowble every fraudster in the world would be dippng into your account details whenever they felt like it,

I would have thought you would know that.

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Hi and welcome.


As the others have advised, there is nothing to stress over in this matter. I have actually done the same as you but as I am a regular at this small store, they understood and let me pay. This was a Co-Op and not Sainsbugs.


You paid by Debit Card and it is correct that all they can glean from that is the card number and only the last 4 digits too. The rest is covered by the computers.


It sickens me that some stores treat ALL cases as shoplifting. People have 'Senior Moments' all the time so store security should be better trained to understand that these things happen and not to treat everyone as a thief. I appreciate that store security have no idea whether you have done this before but body language is a good sign.


Anyhoo, minor rant over. You won't hear from any civil recovery company and as an aside, you have no obligation to give security staff any details at all, especially if you did nothing wrong. Stand your ground and refuse to go with them into their 'office' and if forced, you call the police.


Try to forget it if you can. Nothing to worry about.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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