Jump to content
  • Tweets

  • Posts

    • Jeff believes, like fish, chips and mushy peas, they are an integral part of this country's DNA. While Rachel argues that her 'free' account is being paid for by someone else. View the full article
    • https://www.dailymail.co.uk/news/article-8900129/Boris-Johnson-facing-Tory-revolt-new-lockdown-Furious-MPs-lead-backlash.html
    • I'm very sorry but this is very scant information and it certainly doesn't lay out the story in the way that I asked. Also there is absolutely no reason why you shouldn't identify the courier. as long as you are straight dealing and honest then it is better to bring things out in the open. we don't play secret squirrel here or get into any skulduggery. we are very pleased to help you and support you but you will have to lay things out in the open so can we can fully understand and provide us with the information that we have asked for  
    • Thank you BankFodder for the feedback and learning; here is the chronology which encapsulates the 'story'.  All parcels listed below were never delivered (for no apparent reason - the reason stated on the messages I received was that 'customer has no knowledge of purchases' ) by the courier who I'm cautious not to name in case there are legal implications for me personally. This matter is now in the Court system. I would be grateful if you could please confirm that you have seen the defence. Chronology Retailer Date goods ordered Date goods collected from retailer & promised for delivery by xxxxxx Comments / Breach of contract Holland & Barrett 23/09/2019 27/09/2019 Parcels not delivered – returned to H&B Debenhams 27/09/19 07/10/2019 Parcels not delivered - returned to Debenhams Holland & Barrett (re-order) 01/10/2019 07/10/2019 Parcels not delivered – returned to H&B Debenhams 29/09/2019 01/10/2019 Parcel not delivered - returned to Debenhams Debenhams 29/09/2019 01/10/2019 Parcel not delivered - returned to Debenhams Debenhams (re-order) 01/10/2019 07/10/2019 Parcel not delivered - returned to Debenhams
    • If you want to save us all a lot of time, you can tell us the whole story in a chronology without too much narrative including who you are dealing with. We really can't say if you have missed a trick until you lay it all out.   In terms of not wanting to bother us, - very noble, but it is less of a bother if you come to us first so that we can help you to get it right first go  
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Please note that this topic has not had any new posts for the last 1028 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts



The following issue has been on going since 24th December 2017. Looking for a bit of advice.


On the 4th November I messaged a photographer on Facebook messagner with regards to providing wedding photography. He replied and advised he required a £100 deposit to secure the booking. He send the invoice to my email address with stated the deposit, name of the company and the following message “ by paying the amount above you are agreeing to the terms and conditions at (insert company’s website) “


I paid te £100 via goods and services on pay pal


I did not receive tt se terms and conditions, I was not guided to where on the website they were (at the bottom of a very .. long .. packages page”.


I emailed two days later asking when I would receive a contract for the booking to win, I was told then by paying the deposit I was in contract and that was sufficient


I emailed a Facebook page and reviews of supplies and was told he was the most complained about supplier in the UK by not providing a good service.. saying there will be more than one photographer and one turns up etc.


So on 24th we emailed saying we wished to cancel due to lack of contract and transparently. He emailed sayingthats fine but we need to pay a £200 fee to cancel.


I contacted citizens advice telling me to send a recorded letter in addition to the email I send which he contacted and said he would be sending debt collectors and his lawyer is looking after this for him ..


The wedding in 852 days away from cancelling and wen I read trading standards- companies can put a cancellation fee in that’s reasonable due to loss of profit or business. I felt the notice I’ve provided is sufficient.


The terms and conditions weren’t actually given to me, he has now threatened us with debt collectors and said “the invoice clearly states that you have 14 days to cancel. But the invoice does not clearly state that.


I’ve contacted citizens advice who will pass it to trading standards but they take 10 working days to make a decision.


Any help as to where we stand would be great


(Additional note) the photographer stated e was a memeber f the Scottish wedding photographer and portrait society but I contacted them and he is not a memeber.

Link to post
Share on other sites

How much of this have you got in writing – in particular his representation that he was the member of a professional society?


It seems to me that you should get all of your money back. Please will you tell us who this photographer is – and also link to the Facebook pages or elsewhere that people are complaining about him.

Link to post
Share on other sites

He advertises the logo for the SWPP society on his website


I only have the terms and conditions that are on his website and I was emailed the invoice.


The website is wedding [EDIT]- don’t let them win


The company is the image village photography


I post d on blushing brides Scotland and had 17 messages about disgruntled brides but the wedding [problematic] page will have the notes complaints

Link to post
Share on other sites

Whilst I empathize with your situation your snagging point, I believe is this bit you wrote.


He send the invoice to my email address with stated the deposit, name of the company and the following message “ by paying the amount above you are agreeing to the terms and conditions at (insert company’s website) “



This was sent to you before you paid.

This means you had an opportunity to visit the website and view the t n c.



But be persistent with your cause

Link to post
Share on other sites

Thanks for your reply.


I’ve left it with the hands of trading standards as I am Trying to go on the line of unfair terms and conditions. I feel that with 852 days notice, he won’t lose profit as this is sufficient time to get another booking.


But i understand

Link to post
Share on other sites

That's why I said be persistent.

852 days notice- they have had no outlay or anything.

Without you naming names we cant view the terms to even start to see if they are unfair.

Link to post
Share on other sites

I’ve had around 14 messages from brides who have booked ten and brides who have had them with negative reviews.


Ive has around 5/6 photographers message me letting me know about how he has behaved poorly. Unfortunately, this goes in public which is infuriating. He was involved in a forever bridal shop closing suddenly .. he was the business partner of the owner and they shut up shop and people lost a lot of money

Link to post
Share on other sites

Id be careful here. Dont rely on word of mouth.

Also I've looked at the terms n conditions and they are pretty standard for the industry.


You need documented reviews to move forward

Link to post
Share on other sites

The only thing that concerns me here I I can find no company listed for stuart Kennedy, on the website their I no.company number etc. Seems very illusive to.me.

Link to post
Share on other sites

I only have the terms and conditions that are on his website and I was emailed the invoice.




He should have provided you with the contract terms & conditions in a durable medium (ie in writing). Referring you to the terms & conditions on his website does not comply with The Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013.



See at 16.1 https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/429300/bis-13-1368-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf

Link to post
Share on other sites

I would insist on cancellation based on the fact that they advertise as being registered with a professional body when they're not.

Also the Scottish wedding photographer and portrait society would be very interested in knowing that he's using their good name to gain business without being registered and paying the relevant fees.

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...