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Morrisons - Exploding Bottle of Wine

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I bought a box of 6 bottles of wine fromMorrisons back in November last year.

 

When I got the wine home, I took a bottle out, and proceeded to open it.

 

I was in my kitchen at the time.

 

As I started to unscrew the top, I heard a whooshing noise, the bottom of the bottle exploded, and the red wine went all over my kitchen floor.

 

It took me an hour to clear it all up, but unfortunately the wine had left a nasty stain in my kitchen lino.

 

I took a lot of photographs, including the bottle itself, and also in the bottom of the box you can see it had clearly been leaking before I had bought it!!!!!

 

There was also mould residue in the bottom of the box.

 

I phoned the store up, and took it bac.

 

They offered me a complete refund of the box of wine which was £42.

 

The store manager advised me to contact Head Office with a complaint, and for asking them to pay for new kitchen lino.

 

This I did on the 15th November, I have kept the email as proof it was sent.

 

All Head Office could offer me was 12 free bottles of wine.

 

They failed to mention about offering me money to buy replacement lino which would cost me £100.

 

The wine has NOT materialised.

 

I received an email from the wine merchant on the 20th December, offering me the 12 free bottles and that it would be sent to me in the new year.

This has not since been received.

 

So, I'm £100 out of pocket with damaged lino, and the 12 free bottles of wine has not materialised.

 

I have sent today a lengthy email to the CEO of Morrisons, but am not hopeful for a reply.

 

What does anyone advise me my next move is!?

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I'm not prepared to claim on my insurance because the cost of the lino is only £100 and it will cause my premiums to go up!!

 

Plus you have to pay the first £250 of any insurance claim, so financially its not worth it!!

 

As the product was clearly faulty at the time of purhcase, Morrisons shoul be addressing the matter but they are not.

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You are absolutely right of course. The big shame is that you have given all the evidence back to them other than the photographs. When products like this become faulty, the first thing that the seller is trying to do is to recover the bottles/packets/whatever it is. It is always in your best interests to hang onto this stuff because then you have an element of power.

 

Can you please outline the value of the damage and also tell us what you have accepted from them so far.

 

What has there been in writing between the both of you?

 

Also, please will you tell us what the wine was


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I have kept all of the photogrphs I took of the damaged lino, the box of wine, and the bottle itself.

 

All Morrisons offered me was 12 free bottles of red wine.

 

The wine was McGuigan Merlot.

 

The photograph I took of the bottom of the box is very clear to see it had been leaking before I bought it.

 

They haven't offered me any compensation for the damaged lino which will cost me £100 to replace.

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Well, it will have to do – but you should have kept the bottle and also the box.

 

Did you accept the free bottles of wine?


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Well, it will have to do – but you should have kept the bottle and also the box.

 

Did you accept the free bottles of wine?

 

Yes I did because thats all they offered me.

 

The 12 bottles of wine have not arrived.

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Well I hope they don't try to say that you accepted the three bottles of wine in full and final settlement.

 

If I were you I wouldn't start reminding them that they still haven't sent you the wine. When did they promise it to you?

 

If I were you I would put together a letter to them outlining exactly what happened and the damage that their product caused and that you want compensation for the damage. You will need to include two quotes for the money you are claiming. I think you could quite reasonably add something for any time and inconvenience – for instance you may have to take time off work et cetera.

 

Don't mention the free case of wine which they promised you. Just go in for the compensation at this point.

 

How much of your own case was damaged? Did you manage to drink the rest of it?


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Well I hope they don't try to say that you accepted the three bottles of wine in full and final settlement.

 

If I were you I wouldn't start reminding them that they still haven't sent you the wine. When did they promise it to you?

 

If I were you I would put together a letter to them outlining exactly what happened and the damage that their product caused and that you want compensation for the damage. You will need to include two quotes for the money you are claiming. I think you could quite reasonably add something for any time and inconvenience – for instance you may have to take time off work et cetera.

 

Don't mention the free case of wine which they promised you. Just go in for the compensation at this point.

 

How much of your own case was damaged? Did you manage to drink the rest of it?

 

I refused to take the rest of the case.

 

In the email from Vintage Wines, they state as a gesture of goodwill 12 bottle of Mcguigan wine of my choice.

 

I have sent a nelgthy email today quoting that the wine has not been received, and that I had also wanted £100 in damages for the lino.

 

I can't be much fairer then this.

 

How long should I give them to respond by?

 

Is it then worth me puttin in a Letter Before Action?

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Although my experience with Morrisons does not involve wine, it was a very frustrating experience considering I was supposed to be dealing with the CEO. All I got was promises and nothing materialized for several weeks and thsi was before the Xmas rush.

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Although my experience with Morrisons does not involve wine, it was a very frustrating experience considering I was supposed to be dealing with the CEO. All I got was promises and nothing materialized for several weeks and thsi was before the Xmas rush.

 

My complaint startedon the 15th November.

 

Its still ongoing!!

 

Thats why I'm NOT happy.

 

I sent an email to the CEO early this morning, so far no response!!

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So do I understand that you returned the rest of the case of wine? That you didn't receive any refund for this? That they offered you a new case of your choice as a gesture of goodwill and that you refused this?


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