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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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So the AA count miles through mid air not in road miles?


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Seems a bit surreal

have just been denied a breakdown because the car was within 1/4 mile of my home despite being 0.4 miles by road.

 

If I want to claim I have to pay £60 now + add £6 a month to my policy.

 

Ive had a look at the policy and it states within 1/4 mile.

Nothing about it being measured in pigeon miles.

 

I'd go as far as to say the whole things crazy.

 

I guess what i'm wondering is do I have any grounds for complaint?,

luckily my dad has been able to recover on his but its still a major inconvenience

and I just cant get the logic other than them deliberately trying to get out of a recovery.

 

They are a road company that even offer navigation services yet measure through the sky when it suits.

 

Rant over.

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unless they use shortest road distance

which is a bit debatable or could be..at the best of times..

 

how else do can you expect distance to be measured...

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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To answer your question, yes i'd expect it to be the shortest road route.

 

They even have a route planner on the site so go with the approach that whatever that says goes.

 

I actually cant think of many other times in life you would measure distance in a direct line and not how far you would have to travel to get from a>b.

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They haven’t provided any definition Of how they calculate the distance in their terms?

 

Then any interpretation will be in your favour and as per what a reasonable person/consumer would think which is by road

 

I.e M, A, B, unnamed roads and not by plane/drone/pigeon

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Put a directions from London to Reading in google maps and see if it gives you the distance in radials. I think not. The only time I see radials on a map is the blast zone of a nuclear bomb, never seen it on any map relating to traffic, insurance, telematics etc anyway as they haven’t defined it then it must be defined to the benefit of the consumer

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Put a directions from London to Reading in google maps and see if it gives you the distance in radials. I think not. The only time I see radials on a map is the blast zone of a nuclear bomb, never seen it on any map relating to traffic, insurance, telematics etc anyway as they haven’t defined it then it must be defined to the benefit of the consumer

 

Check out delivery zones from couriers....

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Check out delivery zones from couriers....

 

 

Maybe, but then you know what the delivery zone is before you conclude the contract. They cannot come after the fact and say this is how we define the zone and tough luck that’s the end of the matter. If you know before because it’s defined in the terms or on their website then fine.

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