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Regarding SCS sofa order

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Hello All

 

I need some help.

 

We went to SCS on 26/12 and placed an order on a sofa.

The total cost was around 6000 pounds and we decided to go on 4 year finance.

 

We paid a deposit of around 500 pounds and signed all the paperwork and everything was good.

 

The very next day,

I was informed that my mom unfortunately was diagnosed with cancer.

It is a devastating news for us.

 

I am in the process of arranging everything for us and it is a lot in terms of finances for us.

 

I decided to cancel the sofa as I need money now!

I went to the store again and explained the whole situation to the sales person

he said let me speak to the manager.

 

He than came back saying that unfortunately there is nothing they can do.

He said either you pay 1500 pounds (25%) of the contract or we can delay the sofa for 6 months, but apart from that they can't do anything.

I never said anything and came back.

 

Today,

I went there again because I am desperate and would like to cancel it.

I spoke to the manager directly and he was very unhelpful.

 

He repeated the same thing.

I said can I speak to the regional manager and he said no you can only deal with me.

 

Is there anything I can do?

The contract that we signed states that we cannot cancel the order.

It was never mentioned when we were signing the contract.

 

It is totally my fault that I never read it correctly.

But I would really appreciate your help on this?

Is there anything I can do to cancel the order?

 

Many thanks

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Hi dx100uk

 

Many thanks for your reply. Even if I have signed a 4 year contract and paid a deposit with a debit card, I am eligible for 14 day return?

 

Kind regards

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Yes

You have a right to cancel the agreement within 14 days

Go read it

 

And within 7 days for the order

Did you not read that thread???

 

Complain to the CEO by Its


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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many thanks one again. I am going to email the CEO now.

 

THank you

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