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the 1st issue appears to be resolved and settled through the ombs, you got the £75 compo to your smart meter. since then you have had a 2nd incident and this time, whilst raising your complaint on the ombs website, it is failing to allow you to successfully register it. the 2 issues concern problems with EON and their smart meter top-up App failing to work properly. a month ago EON sent you a deadlock letter regarding this 2nd issue offering an apology letter and £90, but to date despite repeatedly emailing, the letter nor the £90 has materialised. you now want to raise a small claim against EON regarding the no apology letter and no £90. we don't give nor make any charge for 'legal' help , however we do voluntarily give free advice, which if you latterly wanted to make a donation against, then that is upto you. p'haps the above will make things clearer for those that can advise. it might help you if you used ceoemail.com and simply bypass the methods to date used to resolve this with EON and contact the CEO . keep it short and sweet ref complaint number xxxxx, to date i have yet to receive neither your letter of apology nor the compensation to my meters, despite numerous emails to: xxxxxxxx can you please resolve my issue. thank you for your time. dx -
i was actually confused by BF's use of Hermes above, which must be an innocent mistake, as nowhere in post 1 do you mention hermes..
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It's just a normal leasehold. An old listed building converted into flats by the freeholders. Thank you -
Hi Is it a Retirement Leashold or a Normal Leasehold? If it is Retirement Leasehold Accommodation see this link: https://www.gov.uk/government/publications/leasehold-schemes-for-the-elderly-management-fee-limit -
Initially if you read above a couple comments up, BankFodder mentioned that I should pursue with whom I had the contract with? Correct?
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Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347-
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
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BankFodder, -
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003-
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Picked By
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