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    • Hi,   I sent the email to both my local councillor and the leader of my local council yesterday evening. I didn't receive an acknowledgement email. Do you know if I should have, as I know that if you ever email an MP you always receive a acknowledgement email?   Walshy
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    • Very good finds indeed which help to undermine their case.. And to strengthen your case take a look  look at a thread by Tom Price also at Southend airport which is several threads below yours and you will see that he won his case on the fact that he was stopped rather than parked. On top of that he had the Airports Act  1986 to quote. The relevant section is no 63 " Byelaws are covered at S.63  (2)Any such byelaws may, in particular, include byelaws— (d)for regulating vehicular traffic anywhere within the airport, except on roads within the airport to which the road traffic enactments apply, and in particular (with that exception) for imposing speed limits on vehicles within the airport and for restricting or regulating the parking of vehicles or their use for any purpose or in any manner specified in the byelaws;" That confirms that the roads at the airport are either covered by the Road Traffic Act or Byelaws neither of which is relevant land therefore  PoFA cannot apply. And  VCS should be aware of that. Another thing is that when you posted their WS you didn't include their contract which I missed at the time. However Tom Price included it in his. And guess what-the  alleged offence they are pursuing you for, No Stopping, is not included in their contract. If you look at the end of their Service Agreement [aka contract] you will a list of contravention on Scedule 1 [7] (46) PARKING/WAITING ON A ROADWAY WHERE STOPPING IS PROHIBITTED That is the nearest to what you did. But you were not parking nor waiting -you were stopped so there was no reason to issue you with a PCN as you never broke any of their contraventions. Looks like they breached your GDPR and you should include that as it carries a hefty charge £750 is not unheard of.   Have a read of his WS too which may give you further ideas even possibly to rebut some of the points VCS  make.
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Miss representation of Flights refund

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back in January 2017 i booked online flights to go to Florida from London.


When I purchased the flights i thought that i was booking :-


- Direct flight from London to Florida

- Indirect flight from Florida to London via JFK.


When it finally came to the holiday i arrived at LHR to check in only to find that not only was my flight not direct, but, it had a 7 hour stop at Detroit!

Clearly i was very unhappy, and want a full refund of my flights.


Fortunately at the time of booking the flights online i took a screen shot of the booking (attached image)

you can clearly see on the image the the outbound flight appears to be direct, and the inbound flight clearly shows a stop.


I have raised a complaint with the travel company who refute my claim.

They say that the stop a detroit was a hidden stop for refeuling and that passengers were not supposed to disembark the plane, therefore it was a direct flight.

The airline 24hours before the actual flight the changed the schedule, thus my tough luck at 7 hours.


My complaint was that the outbound flight should have clearly shown the stop, thereby giving me the opportunity to not book it.

I feel that this flight was miss sold and miss represented as i would not have booked 2 indirect flights.


The travel company say they sent me the e ticket in july and it was my responsibility to check all was good.

I dont agree with this, as in my opinion, i would not have booked the flights in the first place.


I did not realise anything was wrong until check in, at which point it was too late to not go ahead.

And as i got on the plane, they state i have accepted the goods as sold.


Do I have a legitimate court case to claim misselling?


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So hang on the travel agents are saying that they sent you a e ticket in July and you should have checked they ticket was correct but they also say the change was only made 24 hours before the flight. So there own argument about the July e ticket is null and void anyway as the changes were made after.


Personally l would in writing and asking for a written reply ask when they sent the eticket and when the changes to the flights were made as someone has to accountable for the miscommunication

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It is the passenger's resp to check accuracy of ticket info when they are received.

Flights can be modified/cancelled at any time for various reasons, but a 7hr stopover in Detroit suggests more than for refuelling,

IMO you can't claim a total refund of all tickets, but you may have an option, under EU Regs, to claim for a UK outbound flight, based on final arrival time.

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Who you booked this with online would be helpful so we can see there T&Cs?


Are they registered member of other organisations on there website?

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I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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Who you booked this with online would be helpful so we can see there T&Cs?


Are they registered member of other organisations on there website?



I booked through Dream World Travel

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but should they have made it clear at the time of booking that there was a hidden stop? surely that is miss representation of the flight. i would not have booked it if i knew at the time

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No stop over is mentioned on the outbound ticket, just departure and arrival times.

Flying East to West across the Atlantic is flying against the jet stream, which takes more fuel and there were several Atlantic storms in 2017, so if the fuel was miscalculated, it is possible the a/c had to land & refuel en route.

Despite an unplanned 7hr delay be grateful you arrived & returned safely.

Have you tried claiming for Stat. EU flight delay compensation rather than insisting on full ticket refund for both out & inbound legs? (which you ain't going to get).

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