Jump to content


  • Tweets

  • Posts

    • doesn't matter you've admitted about the DN and anyway where have you done that and to whom?   by assignment arrows are the creditor regardless to your acking of that fact or not.      
    • Just ignore the letter.   Block/bounce their emails or let them come through so you know what they're up to, and keep us posted.............   😎
    • Thanks DX,   I've already admitted that a default notice was served in 2010 by MBNA, so it seems I might be left hoping that they're unable to produce the original CCA.   I've never acknowledged Arrrow as the creditor and continue to pay MBNA.  Is that in my favour?   Cheers,   Richard.
    • For PCN's received through the post [ANPR camera capture]       please answer the following questions.       1 Date of the infringement  10/07/2019       2 Date on the NTK [this must have been received within 14 days from the 'offence' date]  12/07/19      3 Date received  13/07/19      4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?/    Yes      5 Is there any photographic evidence of the event?  yes      6 Have you appealed? [Y/N?] post up your appeal]  yes  Have you had a response? [Y/N?] post it up  yes      7 Who is the parking company?  Civil enforcement      8. Where exactly [carpark name and town]    10B QUEENS ROAD, CONSETT, DH8 0BH       For either option, does it say which appeals body they operate under. Yes    …………………..     This is what I sent to CE appeal in my own words   Reason For Appeal: Firstly I had an appointment at that time with the dentist. My last visit 2 years ago the car park was free and was not aware of the new parking system.   The sign at the front is very obscure especially turning right into the car park. Where I did park, the sign opposite was turned 90 degrees making it hard to see.   The door at the surgery was wedged open when I entered not realizing there was a sign relating to the new system . I cannot remember if there was any signs inside the surgery but once in I always pick up a magazine to read until the dentist is ready to see me.      My statement and evidence to POPLA. in response to CE evidence highlighting main arguments.   Par 18 . The image submitted from the Appellant of a sign slightly turned is still readable and is not obscured...….. Me Not from where I was parked. A photo from the bay shows a pole with the sign facing away.  Par 18 . Furthermore, it highlights that the Appellant was aware of the signage on the site and failed to comply with the terms and conditions regardless.......  Me I treat this paragraph with contempt. There is nothing to "highlight" here as I maintain I did not see any signage; Regardless ? I could have legally parked right outside the Surgery as there were spaces at the time but having "regard" for disabled and elderly, parked further away having to cross a busy road to the Surgery. Par 20....,. Furthermore, the Appellant failed to utilise the operator’s helpline phone number,,, (displayed at the bottom of signage) to report the occurrence, or to request advice on what further action could be taken.... Me How could I have done this ? I only realized there were signs there when the PCN arrived. Summary. I stand by statements and maintain that I did not see any signage entering or leaving the car park. The main sign at the entrance is too small and easily missed when you have to turn right though busy traffic and once through carefully avoid pedestrians, some walking their dogs. The main sign is blank at the back. When you leave the car park I would have noticed the private parking rules if the writing was on both sides. Roadworks signs close to the parking sign at the time did not help either. [see photo] CE evidence is flawed, illegal and contemptuous. Photos submitted are from months ago, Today I have driven into the car park and noticed the same signs turned 90 degrees including the one opposite my bay. CE have done nothing to rectify this disregarding my evidence and the maintenance of the car park. Showing number plates is a total disregard to patients privacy and I object to these photos being allowed as evidence on the grounds that they may be illegal.    POPLAS assessment and decision....unsuccessful   Assessor summary of operator case   The operator states that the appellant’s vehicle was parked on site without a permit. It has issued a parking charge notice (PCN) for £100 as a result. Assessor summary of your case   The appellant states that he parked on site to attend a dental appointment. He states that the terms of the site had changed since the last time he parked two years ago. He states that signage at the entrance to and throughout the site did not make the terms clear. The appellant has provided various photographs taken on and around the site. Assessor supporting rational for decision   The appellant accepts that he was the driver of the vehicle on the date in question. I will therefore consider his liability for the charge as the driver.   The operator has provided photographs of the appellant’s vehicle taken by its automatic number plate recognition (ANPR) cameras. These photographs show the vehicle entering the site at 14:17 and leaving the site at 15:13. It is clear that the vehicle remained on site for a period of 56 minutes.   Both the appellant and operator have provided photographs of the signs installed on the site. The operator has also provided a site map showing where on site each sign is located.   Having reviewed all of the evidence, I am satisfied that signage at the entrance to the site clearly states: “Permit Holders Only … See car park signs for terms and conditions”.   Signs within the site itself clearly state: “DENTAL PRACTICE PERMIT HOLDERS ONLY … ALL PATIENTS AND VISITORS MUST REGISTER FOR A PERMIT AT THE PRACTICE RECEPTION ... IF YOU BREACH ANY OF THESE TERMS YOU WILL BE CHARGED £100.”   The signs make the terms of parking on the site clear, are placed in such a way that a motorist would see the signs when parking and are in line with the British Parking Association (BPA) Code of Practice.   The operator has provided evidence to show that a search for the appellant’s vehicle has been carried out against the list of vehicles for which a valid permit was held on the date in question. The appellant’s vehicle does not appear on this list.   The appellant states that he parked on site to attend a dental appointment . I accept that this may have been the case, however I do not accept that this entitled the appellant to park on site outside of the terms.   The appellant states that the terms of the site had changed since the last time he parked two years ago. The operator’s photographs of the signage on site are dated 27 March 2019.   It is clear based on these photographs that the terms had been in place for at least three months by the time the appellant parked, which I am satisfied was a reasonable period for any regular user of the site to adapt to any change to the terms.   The appellant states that signage at the entrance to and throughout the site did not make the terms clear. He has provided various photographs taken on and around the site.   As detailed above, I am satisfied based on the evidence as a whole that signage made the terms sufficiently clear. I am satisfied from the evidence that the terms of the site were made clear and that the appellant breached the terms by parking without registering for a permit.   I am therefore satisfied that the PCN was issued correctly and I must refuse this appeal.   docs1.pdf
  • Our picks

missmermaid

Sick/elderly have to wait outside in the cold for up to an hour before a GP surgery opens - help me write a complaint!!

style="text-align:center;"> Please note that this topic has not had any new posts for the last 617 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Sick and elderly have to wait outside in all weather in the cold for up to an hour before a GP surgery opens - just to get an appointment.

 

Patients are said to start queuing at around 7am every day, although the surgery doesn’t open its doors until 8.00am. What if you are elderly and living on your own? You can’t expect them to come and queue. It’s disgusting.

 

There are lots of old people standing in the freezing cold in the middle of winter. The system needs to change. There are queues every morning.

 

The surgery should open up its doors earlier and have a ticket system, whereby the surgery doors open early to let them inside that way Sick and elderly are not waiting in the cold.

 

The weather is only going to get colder and colder, please help me draft up a complaint to the surgery to get them to change their ways.

Share this post


Link to post
Share on other sites

You can phone you know.

If the GP opens at 8 then its 8.

No need to queues.

 

Imagine if you were told that you had to come in an hour before you start work

Share this post


Link to post
Share on other sites

The weather is only going to get colder and colder, please help me draft up a complaint to the surgery to get them to change their ways.

 

Hello missmermaid.

 

I have to say that opening at 8am doesn't sound too bad compared with my GP. As sgtbush says, possibly you can ring as well.

 

We would be happy to help you draft a letter, perhaps you could post something up yourself and then we'll help you to refine it?

 

HB


Illegitimi non carborundum

 

 

 

Share this post


Link to post
Share on other sites

Me again, MM.

 

You say that patients are said to queue from 7am. How do you know this please?

 

HB


Illegitimi non carborundum

 

 

 

Share this post


Link to post
Share on other sites

People are regularly being forced to wait outside in the cold, only to be told there are no appointments left when they finally get to the counter.

 

The surgery's phone lines are frequently engaged, making it 'impossible' to make an appointment.

 

The upshot is a scene that resembles a Soviet-era bread queue, as locals in various states of ill-health wait patiently for a few minutes of their GP's time.

 

When I visited a few weeks ago, some were obviously in considerable discomfort.

 

You can phone you know.

If the GP opens at 8 then its 8.

No need to queues.

 

Imagine if you were told that you had to come in an hour before you start work

 

Hello honybee,

 

Many of those queuing seem frail and elderly are having to queue from 7am onwards outside in the freezing cold weather, I've seen it myself, when I've had to queue to try to get a GP appointment the same day.

 

So shocking how they run the place. It must change before someone dies.

 

The weather is only going to get colder and colder, please help me draft up a complaint to the surgery to get them to change their ways.

 

Hello missmermaid.

 

I have to say that opening at 8am doesn't sound too bad compared with my GP. As sgtbush says, possibly you can ring as well.

 

We would be happy to help you draft a letter, perhaps you could post something up yourself and then we'll help you to refine it?

 

HB

Share this post


Link to post
Share on other sites

Would you like to post up a draft letter so that we can help you to refine it, MM?

 

HB


Illegitimi non carborundum

 

 

 

Share this post


Link to post
Share on other sites

I've seen people in the queue when I have had to queue to try to get a same day appointment.

 

The GP surgery tell people to queue outside the surgery before it opens in the hope of trying to get a same day appointment, this is disgusting.

 

The Surgery has an approval rating of 62% - that shows how badly it is being run.

 

The surgery is getting away with this disgusting behaviour because nobody has complained.

Share this post


Link to post
Share on other sites

and are you planning to complain, is that what you would like our help with?

 

HB


Illegitimi non carborundum

 

 

 

Share this post


Link to post
Share on other sites

Yes, I would welcome your help honybee :-)

 

Can also add the surgery claim you can 'book 3 days in advance' but I've been trying for the past 2 weeks to get an appointment with my GP only to be told 'there is nothing available' - This falls flat in the face of the surgery claiming you can 'book 3 days in advance'

 

They also expect you to take a day off work to queue outside in the hope of trying to get an appointment the same day.

 

This is disgusting!!

Share this post


Link to post
Share on other sites

Yes, I would welcome your help honybee

 

What we normally suggest, as I mentioned earlier, is that people draft up their own letter and we help them to refine it. We don't know your circumstances, it's difficult for us to guess.

 

HB

Edited by honeybee13
Typo

Illegitimi non carborundum

 

 

 

Share this post


Link to post
Share on other sites

Complain to whom, the Surgery? The CCQ may have some influence.

They can't allow patients in before appointed Opening Time, for H&S reasons.

The Govt are trying to 'encourage' Doctors to work longer, provide some evening/weekend surgeries or even on-line, remote Consultations.

I can already book an appointment on-line, prob not for same day, order repeat prescriptions on-line and have them delivered by a Pharmacy.

Things are not perfect, but better than the queueing/waiting system of 30-40 years ago.

Share this post


Link to post
Share on other sites

Yes, complain to the Surgery, I highly doubt it will make a difference, they will whitewash the complaint.

Whats the CCQ, can they make the surgery change?

 

The sick and elderly who have to wait outside in all weather outside the surgery, do not have an appointment, they are trying to get a same day appointment to see a GP.

 

The receptionist told me I had to either call at 8am to try to get an appointment, which magically all disappear in less than 5mins!! Phoneline is constantly engaged and even if you got through at 8.05 you will be told 'sorry no appointments available', thats why people wait outside.

 

This surgery needs a good solid complaint so they can mend their ways

Share this post


Link to post
Share on other sites

I meant CCG (Clinical Commissioning Group).

Only the GP Partners or Govt can enforce change in this archaic Practice.

Share this post


Link to post
Share on other sites

Sorry but the impression I get is that your issue is not that the Surgery Opens at 8 am, its the lack of available Same Day Appointments.

 

Ask the Surgery or check their website for a copy of there Complaints Procedure and follow the process.

 

Link that may be of interest:

 

NHS Constitution for England: https://www.gov.uk/government/publications/the-nhs-constitution-for-england

 

How do I make a complaint about an NHS service?: https://www.nhs.uk/chq/pages/1084.aspx?categoryid=68

 

What is PALS (Patient Advice and Liaison Service)?: https://www.nhs.uk/chq/pages/1082.aspx?CategoryID=68

 

Feedback and complaints about the NHS in England: https://www.nhs.uk/nhsengland/complaints-and-feedback/pages/nhs-complaints.aspx


How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Share this post


Link to post
Share on other sites

An appointment system that suits everyone is sadly the impossible dream in primary care.

 

If the practice were to do as you suggest and open their doors at say 7am and operate a ticket system then people would just get there at 6am to be first in the queue.

 

It’s also worth noting that once the doors are open we need to have a clinician on site also, adding at least 5 hours a week to their and the reception team’s working week / salary bill.

 

A colleague of mine in a neighbouring practice has just announced that they’ll no longer accept bookings over the desk of a morning and that all appointments must be booked by telephone, I’m eager to see how that works out.

 

But, what’s apparent is that we’re all dealing with what is a finite resource so it’s impossible to just create capacity and people queuing is a symptom of that.

 

So, what are the options open to the practice?

Opening earlier just exacerbates the issue,

open clinics are unmanageable and actually worse for sick patients as they end up sat for hours on end in waiting room which is almost totally incompatible with anyone who works or has caring responsibilities.

 

Just offering telephone bookings is subject to the added physical constraints of staffing and telephony systems.

All of this runs parallel with the fact that 1/3 of all GP surgeries have at least one GP vacancy which due to the issues mentioned above and many others means that in our current climate of a significant workforce crisis that of all the specialities, GP is the least attractive to Dr’s.

 

By all means submit a complaint,

but expect an answer that goes far beyond the emotive into the realities of why people are having to wait and an open invitation to tell us about your ideas because in this time of limited workforce we’re running out of options.


My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

Share this post


Link to post
Share on other sites

Yes, the complaint is not about the surgery opening up at 8am. The complaint is about the following

 

1. Patients queuing in the cold for up to an hour before a GP surgery opens - just to get a same day/routine appointment.

 

The sick and elderly have to wait outside in all weather, Patients are said to start queuing at around 7am every day, although the surgery doesn’t open its doors until 8.00am. What if you are elderly and living on your own? You can’t expect them to come and queue. It’s disgusting.

 

There are lots of old people standing in the freezing cold in the middle of winter. The system needs to change. There are queues every morning.The weather is only going to get colder

 

This surgery does not even release online slots where you can book an appointment online, all slots are magically taken up at 8am!!

 

One of the requirements of the practice’s contract is that people should be able to make appointments by phone. The surgery's phone lines are frequently engaged, making it 'impossible' to make an appointment

 

The upshot is a scene that resembles a Soviet-era bread queue, as locals in various states of ill-health wait patiently for a few minutes of their GP's time. When I visited a few weeks ago, some were obviously in considerable discomfort.

 

2. The receptionist telling patients to ring at 8am in the morning for same day appointments which are impossible to make as phone lines are busy and by time you manage to get through your told there are no appointments left when they finally get to the through to the reception. All same day appointments for some reason all get taken up within 6 mins of the surgery opening.

 

3. Routine appointments which the surgery has a notice on wall claiming 'you can book 3 days in advance' is pure nonsense because every time I've rang I've been told 'nothing is available' - even when I've asked for 2-3 weeks in advance!!! This is disgraceful

 

 

 

 

 

 

 

 

Sorry but the impression I get is that your issue is not that the Surgery Opens at 8 am, its the lack of available Same Day Appointments.

 

Ask the Surgery or check there website for a copy of there Complaints Procedure and follow the process.

 

Link that may be of interest:

 

NHS Constitution for England: https://www.gov.uk/government/publications/the-nhs-constitution-for-england

 

How do I make a complaint about an NHS service?: https://www.nhs.uk/chq/pages/1084.aspx?categoryid=68

 

What is PALS (Patient Advice and Liaison Service)?: https://www.nhs.uk/chq/pages/1082.aspx?CategoryID=68

 

Feedback and complaints about the NHS in England: https://www.nhs.uk/nhsengland/complaints-and-feedback/pages/nhs-complaints.aspx

Share this post


Link to post
Share on other sites

You’ve ignored the (well-reasoned) reply from ‘think about it’.

 

So, it seem you haven’t “thought about it”!.

Clearly there is a problem, but it has been highlighted why there isn’t an easy solution.

Given that : move on from telling us there is a problem.

What do you propose as a (realistic!) solution?

 

An appointment system that suits everyone is sadly the impossible dream in primary care.

 

......

 

But, what’s apparent is that we’re all dealing with what is a finite resource so it’s impossible to just create capacity and people queuing is a symptom of that.

.......

By all means submit a complaint, but expect an answer that goes far beyond the emotive into the realities of why people are having to wait and an open invitation to tell us about your ideas because in this time of limited workforce we’re running out of options.

 

The OP was asked for their “cure”, and I too would like to hear their solution!

Share this post


Link to post
Share on other sites

Based on my experience a few years back.

 

GP practice Doctor/Nurse hours have not increased to match the number of new patients they have taken on. Was told by someone at the practice that they were operating beyond capacity and trying to manage as best as they could.

 

Trying to call the practice meant 20 minutes or more in a queue.

 

In the mornings there was a queue of a dozen of more people looking to get an urgent appointment. The receptionists explained that only urgent cases would be seen and others would have to attend an appointment the next day or be phoned by a Doctor.

 

GP practice has an online booking system. You can book different types of appointment, Doctors appointment at surgery, Doctors phone call appointment, Nurse appointment if this was already discussed with Doctor previously.

 

Here are some of my solutions.

 

Before local government allows new housing in an area, they need to work with NHS to create new capacity to handle increased local populations.

 

Negotiate for Doctors to contribute a minimum number of hours and days to NHS. At my local practice, out of 12 GP's only 4 of them work Monday to Friday. The others only work 2 or 3 days and sometimes only a morning. They also work in NHS elsewhere or in private practice.

 

Educate the public to understand when they need to attend a GP practice and when they can make use of other options. E.g Doctors telephone appointment, NHS minor injuries units, visit to local Pharmacist.

 

Allow the NHS to apply an administrative penalty scheme for missed Doctors appointments. First missed appointment patient gets a warning, second missed appointment a £20 penalty, third missed appointment £50 penalty, Forth and subsequent missed appointments £100 each time.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

Here is my solutions.

 

Everytime I've been to the doctors is full of people with "a cough" or "a cold".

So my doctors run a telephone back consultation. Most of the ailments can be sorted by the pharmacy.

The last time I needed the doctors I went thru the advised process.

Phoned NHS direct for advice.

They advised I rang the doctors telling them that NHS direct have advised to see the doc as an urgent case.

Phoned doctors and got an appointment that day.

 

I know that if I need to see my doc quickly I can, but that might be to I have had to see my doc on an urgent basis once in the past 10 years. Anything else like a medical I needed or well man check was made by appointment.

 

If I need my doc I get to see him, wether by face to face or telephone consultation.

 

Its people clogging up the system with stupid things that could get advice in other ways.

 

I also support a fine system for failed or missed appointments.

 

Warning for 1st

£20 for second and third.

£50 for 4th onwards.

Payable at the doctors before another appointment is made.

 

All issued under a change of legislation so no private dca is involved

Share this post


Link to post
Share on other sites

Thanks for your suggestions, I’m only on my phone at the moment so it’s difficult to properly explain the rationale behind why we/don’t do certain things but I’ll reply more fully when I break out my laptop later today.


My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

Share this post


Link to post
Share on other sites

The problem with not being able to get an appointment is nothing to do shortage of GP etc. The problem is the way people use the NHS it is seen as the "cure all" for any medical problem/ condition it should be the place of last resort.Most problems can be sorted using common sense only involve your GP after exhausting all other options

 

I live in Sweden which had the finest health service in the world it was abused by people so having to face the financal realitys they introduced a nominal fee which was payable when you saw the doctor this was waived when reached a certain level.The same with prescriptions you pay the cost of the drugs which in 90% of them was less than the prescription charge in the UK again with cost ceiling to protect the chronically sick

 

This has solved the problem in Sweden you can normally get an appointment the same day , very short wating times for operations etc

Share this post


Link to post
Share on other sites

If people can't afford these fines people are proposing, what happens? I'm sure there's a notice up in my surgery saying after x amount of missed appointments, you'll be told to register with another GP.

Share this post


Link to post
Share on other sites

Unlikely to happen anyway, as politically difficult. I can't see GP practice off loading a patient due to missing appointments either. There might not be another GP practice locally.

 

But each missed appointments means that another patient who might have been seen instead misses out.

 

My local GP practice allows an appointment to be booked about a month in advance.

 

This is not just restricted to repeat visits, where a Doctor is checking up on success of treatment.

 

Seems a bit silly allowing patients to book appointments a month in advance online.

 

Perhaps GP practices should look at how they organise appointments/GP time ?


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

Why shouldn’t routine appointments be bookable up to a month in advance?.

Such can be for predictable appointments or those that can wait and be at the patient’s convenience.

 

Those ‘bread & butter’ ‘routine’ appointments don’t compete with the urgent appointment issue, other than if they stopped doing routine appointments (to try to deal with more ‘urgent’ appointments in the short term), one can predict that more potentially avoidable issues will occur, putting even more strain on the service.

 

The answer to “not enough cake” isn’t to “slice the cake differently”, (especially if their aren’t enough bakers to go around!). The senior bakers get fed up and retire early......

 

You can reduce the demand for cake (difficult with healthcare), or increase the supply of cake.

 

Perhaps GP practices should look at how they organise appointments/GP time ?

 

Do you really think that they don’t already do so?

Share this post


Link to post
Share on other sites

and of course if the receptionist dare ask why someone would like cake so that they can be offered the most appropriate type of cake they get shouted at and told “I don’t want to tell you, you’re not a baker”


My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...