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Sipea71

insurance automatically renewed for 4 years and now not! car taken by police!

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Hi

Friend of mine has been with an insurance company for four years, every year his policy has automatically renewed in November.

 

This morning on his way to work he was stopped by police for no insurance!

The police have seized his car and it transpires the insurance company apparently emailed him in May to say the insurance will no longer renew automatically!

 

He has never seen an email and has always been insured and would never knowingly drive uninsured!

 

Any advice anyone can give would be greatly appreciated

 

Thanks in advance

Simon

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Did he previously get a renewal quote prior to renewal?

Sent a new certificate of insurance once renewed?

Had payment for the policy taken on renewal?

 

Even if he didn’t see the e-mail saying “won’t be renewed automatically” he’ll have had at least 3 cues to check!

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I'll find out, were both at work at the moment so I may not be able to update until later

 

I'll reply as soon as I can

Thanks

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Two things.

 

Get email provider to provide emails going back to month before and after renewal to check whether the Insurers actually emailed anything.

 

Because the renewal waa not automatic, no premium will have been collected. Surely lack of premium being collected would have been noticed. Bank statements should be checked.


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No automatic renewal is one thing, but did they offer renewal terms in November? Insurers are supposed to contact all policyholders prior to renewal (I think it's at least 14 days before renewal) to offer renewal terms, even if it's to say they won't offering to renew. So what happened? Did your friend receive those renewal terms in November? If not how were they sent?

 

Is it possible your friend has changed his email address?

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