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king12345

how long should a section 75 take?

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I bought a bed frame from an high street store and it developed a fault at month 10 (12 months warranty).

The retailer sent an assessor who said a bent frame is normal, it's just a settlement to be expected.

My wife and I are medium built, 6 foot 14 stone (me), my wife won't say...

So i called Amex and asked to do a section 75.

They said it was ok and i had to fill a form, then it would be up to 8 weeks for an answer.

Is this the correct timeframe?

Thanks

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Edit: depends on the circumstances. Some disputes have been known to take months or years to rectify, but thats in extreme cases.


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