Jump to content

  • Tweets

  • Posts

    • Thanks Dave, greatly appreciated!   Working on the SAR right now.   I've attached my images in a PDF NCP.pdf 
    • The questionable service from the surgery you mention TJ could do with their methods being passed onto the Care Quality Commission and PALS.    Watching Panorama this week the shared ownership scheme needs a serious review to ensure the system helps people not hinder. There must also be developments in the shared ownership scheme with unsafe cladding compounding the terrible financial situation the developers and landlords have put people in.   From the Grenfell enquiry, to me the cladding was mis sold as being entirely inflammable and wondered if the process of fitting the cladding, the council also had the responsibility of conducting their own fire tests. In addition to those thoughts, I'm sure the fire service and resident associations made it clear over time for Grenfell and other developments in the UK buildings did not comply to stringent fire and safety regulations.
    • Good morning.    I would like some advice please.    I recently (19th nov) bought a Samsung Galaxy S20+ from currys. I did open and set up the phone to try it out but 1) wasn’t keen on it and 2) had trouble with the usb connection when trying to connect with my car stereo.   I decided that I would seek to return it, but only on trying to return it came across the stipulation that if data/software has been installed then a refund would not be issued and after calling was told this was due to GDPR. I did point out to them that phone providers will issue full refunds even if the phone has been set-up and also that in order to be able to test the phone it requires setting up and software/data being installed but was told that it’s their policy.   I acknowledge that I may have handled it more than is reasonable in a shop as you wouldn’t be able to install software in a store, however the phone did need to be set up in order to test it, the phone has been returned back to factory settings and didn’t leave a case or the plastic film for the two days I used it for. Therefore I do not believe it was handled more than necessary.   Having looked at the CCR and CRA I called back to state that their store policy is super erred by the previously mentioned regulations and that their policy contradicts the Consumer Regulations Act.   As you cannot properly test the phone without having to install software on it, their policy creates an unfair term which I told the customer service agent over the phone who spoke to her manager and told me to contact their legal department.   I am still within the 14 day notice of return period so wish to try and preferable use this route.   Any advice at all please?
    • Here is all the details (hopefully) in one post.   The Ford Kuga was purchased from Fast Motor Finance LTD Crawley on 8th September 20 Mileage at purchase was 109520 through HP fiancé via Advance Finance Grimsby   The car was covered by a 6 month warranty that includes engine & gearbox but excludes clutches, flywheels or any wear & tear (Taken from the garages website)    Service History:   08-04-2013 Pre-delivery Inspection 26-11-2013 12809 Service (no paperwork just stamped book) 09-07-2014 25963 Service (no paperwork just stamped book) 09-02-2015 36814 Service (first Invoiced service but no paperwork just stamped book). Gearbox service would of probably been done here but can't verify. 16-02-2016 50385 Service  (Full service, paperwork and stamped book) 31-03-2017 64680 Service (Full Service, paperwork & stamped book) 13-02-2018 76988 Service ( Full service with gearbox service, paperwork & book stamp) 29-03-2019 92592 Service (Full service with paperwork & book stamp) 11-02-2020 106322 Service (Basic Service, no paperwork but book stamp)   As there was no paperwork for last service the garage which serviced the car were able to email over that the service was a basic oil & water change and that the gearbox oil and filters was not changed.   At the beginning of November the gearbox started making some noise and was having trouble selecting gear.   The finance company  asked for the car to be taken to a VAT registered garage to find out what the problem was and not to drive it further.   After the garage looked at the car the estimate was for a full service of the gearbox which would be £370 but because it had gone over Ford recommended mileage for the gearbox there would be no guarantee this would clear the problem and that would mean a replacement gearbox would be needed.   Since picking the car up in September the car has driven 1500 miles.   Spoke to the garage as was informed that the car was over 30 days old and there was nothing they could do and the gearbox would not be covered by the warranty as this would be normal wear and tear!   The warranty company said exactly the same and would not entertain us.   After countless calls and emails to Advantage finance a formal complaint was raised and they finally agreed to send one of their mechanics to inspect the car last week 19th November. The mechanics ahs reported back to Advantage that the noise is down to wear and tear and Advantage have closed the complaint and are sending out a deadlock letter that includes a copy of the mechanics report.   Would their mechanic have to be DEKRA registered to complete the report or Advance Finance own mechanic?   This now means that the car cannot be driven is still at the garage and will need a minimum of £370 to make it driveable on a car that has been driven 1500 miles since collection without a guarantee that this will cure the problem.   We are both key workers that need the car to travel to and from work as well as take our son to nursery, and at the moment having to rely of friends and family to help out with lifts.   I have spoken to Ford and they have told me these car need to have the gearbox serviced at around 35k and at a very maximum of 37.5k and have put this on letterheaded paper, I have also emailed a couple of other Ford and independent dealers to get details of this as well.   Would it be worth getting an AA or RAC inspection done to check the gearbox and to see if there is any other problems with the car.   Thanks again to everyone epically dx & Bank fodder who have helped me with advice.   JJ    
    • nothing they can do anyway so..   dx
  • Our picks

Tripping Accident in Asda Store in Northwich, Cheshire

Please note that this topic has not had any new posts for the last 1074 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi All, my mother had a tripping accident in a major supermarket last week.


A piece of plastic cabling that is used to hold boxes together was left on the floor, my mother didn't see it, got her foot caught up in it and ended up on the floor on her right side. The plastic cabling was picked up and remove whilst my mother was on the floor.


The store staff were very good, but no details were taken and through embarrassment she was desperate to leave the store.

The store's first aider was called but my mother said she was fine and refused to allow them to call an ambulance.


However, she had great difficulty driving home and was very upset about the situation when reaching home.

My sister insisted she attended the Infirmary Hospital near to us

- she has fractured her shoulder which is very painful and she has to wear a sling.

My mother is currently caring for my father which is proving very difficult as a result of this accident and is unable to drive for 8 weeks.


Whilst two members of the public ran to assist her no details were taken.

We have been advised that each aisle has CCTV and the accident would have been caught on camera,

can I ask to see the store CCTV?


Any advice or guidance on what to do now would be greatly appreciated.

Link to post
Share on other sites

I think that you should write to the store immediately – and make sure it's copied to the head office. Give exactly the details of the incident and complained that as far as you know no details were taken.


Give the date and time and asked them to let you have a copy of the CCTV footage. I expect that they will refuse to give you the footage – but tell them that the footage of the incident should be preserved.


In terms of the medical problems. Keep a very detailed log of everything that happens and also you will need to obtain medical records. Also, take photographs of the injury and of her wearing the sling. I suggest also that you visit the store and photograph the exact area where it happened and try if possible to draw in where the cable was.


If you me anybody there who was on hand at the time and you recognise them then see what you can do to get their name and at least remind them of what happened. It will be very helpful if they greet her and ask if she's all right. Probably better to do this before confronting them on anything. If you get some people acknowledging her and asking her how she is then this will also acknowledge the fact that the incident took place.


I have to say that it will be very difficult for us here to ascertain the value of the injury – but first of all will be the problem of getting the store to cooperate. Which store was it?

Link to post
Share on other sites

details should have been taken unless your mother refused to give them or refused help. If the first aider was on scene and was concerned, but your mother refused help, then that part is on her. However, cabling shouldnt have been left on floor, and CCTV would show the accident in full and then you can go from there.


get back in touch with the store and obtain cctv. You might have to go through their head office or your solicitor though.


CCTV is usually deleted or overwritten on a major supermarkets systems every 30 days unless they have recieved a request to keep it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks


Link to post
Share on other sites

Get a formal complaint in writing, and ask them to keep that video. You can also request a meeting with the store manager. DOnt take any messing if they try and say that because she refused help, theres nothing they can do.


If they do that, then you may have to consider a full complaint to head office or a solicitor.


But give them a ring and ask them to speak to a manager. You need to do it soon so the cctv doesnt get erased

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks


Link to post
Share on other sites



Request CCTV footage of yourself


You have the right to request closed circuit television (CCTV) footage of yourself.


The CCTV owner must provide this within 40 days, and can charge up to £10.


You need to make a request in writing to the owner of the CCTV system. The owner’s details are usually written on a sign attached to the camera, unless the owner is obvious (like a shop).


You should tell them you’re requesting information held about you under the Data Protection Act, and provide information to help them identify you, like:


READ MORE HERE: https://www.gov.uk/request-cctv-footage-of-yourself


CCTV - Information Commissioners Office (ICO)



Also if they state there 'POLICY' excludes this for XYZ reason, just remember you don't what that Policy says and if they have actually followed there own Policy & Procedures.


So do not be afraid to challenge them (Asda) and request a copy in writing.


As said you need to put everything in writing as you need to keep a good Paper Trail and make sure to get Free Proof of Posting from the Post Office.

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Link to post
Share on other sites

dont foerget, YOU cant do or demand anything as it is your mother's personal data so she will ahve to be signing off any letters etc. She can then send them a letter thatn authorises Asda to communicate with you from that point onwards..

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...