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Tripping Accident in Asda Store in Northwich, Cheshire

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Hi All, my mother had a tripping accident in a major supermarket last week.

 

A piece of plastic cabling that is used to hold boxes together was left on the floor, my mother didn't see it, got her foot caught up in it and ended up on the floor on her right side. The plastic cabling was picked up and remove whilst my mother was on the floor.

 

The store staff were very good, but no details were taken and through embarrassment she was desperate to leave the store.

The store's first aider was called but my mother said she was fine and refused to allow them to call an ambulance.

 

However, she had great difficulty driving home and was very upset about the situation when reaching home.

My sister insisted she attended the Infirmary Hospital near to us

- she has fractured her shoulder which is very painful and she has to wear a sling.

My mother is currently caring for my father which is proving very difficult as a result of this accident and is unable to drive for 8 weeks.

 

Whilst two members of the public ran to assist her no details were taken.

We have been advised that each aisle has CCTV and the accident would have been caught on camera,

can I ask to see the store CCTV?

 

Any advice or guidance on what to do now would be greatly appreciated.

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I think that you should write to the store immediately – and make sure it's copied to the head office. Give exactly the details of the incident and complained that as far as you know no details were taken.

 

Give the date and time and asked them to let you have a copy of the CCTV footage. I expect that they will refuse to give you the footage – but tell them that the footage of the incident should be preserved.

 

In terms of the medical problems. Keep a very detailed log of everything that happens and also you will need to obtain medical records. Also, take photographs of the injury and of her wearing the sling. I suggest also that you visit the store and photograph the exact area where it happened and try if possible to draw in where the cable was.

 

If you me anybody there who was on hand at the time and you recognise them then see what you can do to get their name and at least remind them of what happened. It will be very helpful if they greet her and ask if she's all right. Probably better to do this before confronting them on anything. If you get some people acknowledging her and asking her how she is then this will also acknowledge the fact that the incident took place.

 

I have to say that it will be very difficult for us here to ascertain the value of the injury – but first of all will be the problem of getting the store to cooperate. Which store was it?


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details should have been taken unless your mother refused to give them or refused help. If the first aider was on scene and was concerned, but your mother refused help, then that part is on her. However, cabling shouldnt have been left on floor, and CCTV would show the accident in full and then you can go from there.

 

get back in touch with the store and obtain cctv. You might have to go through their head office or your solicitor though.

 

CCTV is usually deleted or overwritten on a major supermarkets systems every 30 days unless they have recieved a request to keep it.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Thank you for the response. It is the Asda Store in Northwich, Cheshire. Another lady had an accident in the same store on Saturday!

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Get a formal complaint in writing, and ask them to keep that video. You can also request a meeting with the store manager. DOnt take any messing if they try and say that because she refused help, theres nothing they can do.

 

If they do that, then you may have to consider a full complaint to head office or a solicitor.

 

But give them a ring and ask them to speak to a manager. You need to do it soon so the cctv doesnt get erased


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Hi

 

Request CCTV footage of yourself

 

You have the right to request closed circuit television (CCTV) footage of yourself.

 

The CCTV owner must provide this within 40 days, and can charge up to £10.

 

You need to make a request in writing to the owner of the CCTV system. The owner’s details are usually written on a sign attached to the camera, unless the owner is obvious (like a shop).

 

You should tell them you’re requesting information held about you under the Data Protection Act, and provide information to help them identify you, like:

 

READ MORE HERE: https://www.gov.uk/request-cctv-footage-of-yourself

 

CCTV - Information Commissioners Office (ICO)

https://ico.org.uk/for-the-public/cctv/

 

Also if they state there 'POLICY' excludes this for XYZ reason, just remember you don't what that Policy says and if they have actually followed there own Policy & Procedures.

 

So do not be afraid to challenge them (Asda) and request a copy in writing.

 

As said you need to put everything in writing as you need to keep a good Paper Trail and make sure to get Free Proof of Posting from the Post Office.


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dont foerget, YOU cant do or demand anything as it is your mother's personal data so she will ahve to be signing off any letters etc. She can then send them a letter thatn authorises Asda to communicate with you from that point onwards..

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