There are no guarantees, but a concisely worded letter of apology may be sufficient to allow the company to dispose of the matter by administrative settlement   It is really important not to waffle in your letter. Long rambling and pleading letters can lose the support of the reader. It is important to apologise, but remember that the reader may have a huge pile of similar correspondence to go through every day and the ones that are most likely to succeed are the ones that show clear r