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    • You're like, super helpful and unhelpful at the same time lol.   What do I search for, I searched form 4, and nothing, I searched claiming compensation and nothing about this.   I can't find the top squares logo.   Can you post a link or tell me what to search.   Sorry if I'm slow.
    • use our custom google search box  click our top squares logo it should appear on that page   dx
    • Apologies, I haven't used a forum for years!!   I defo wish to keep the 2 issues separate, sorry!   My only issue I need help with is the increased compo for marstons - if possible.   I don't know anything about claiming compo etc. (I only recently found out one of the NHS biggest costs are NDA payouts)   I don't know what form 4 is; so far, they've offered £250 and I haven't accepted or denied it.   So yeah, can you forward me to some more info?   Also, usually I'm good at google etc. but I can't find many stories on this stuff, regarding PCN/TFL etc.   Thanks again!
    • ok things are getting clearer...   I've merged 2 of your posts for clarity and removed the swearing, (behave please) I've also taken down the two images you posted should you wish to post things up please use PDF so we can zoom easily and don't forget to redect them read upload carefully.   I think you need to continue to keep the two thing sep. those being increased compo for marstons- if possible ( if you are raising a form 4? complaint through the court - it might be better you don't? - they are very hard to justify and can be costly - so the fact it might not be moving forward could be a good thing, but listen to others here too) and the issue of the PCN wasn't justified - which you need to further expand on please.   the more info you post up the better please but please use multipage PDF files only and carefully redact them    
    • Thanks for trying btw! It's kinda in 2 parts.   1 is that the PCN wasn't justified in the first place and I wasn't aware it had escalated. I received the initial fine from TFL which I challenged and heard nothing back from (for 5 months). Then another letter from a separate PCN which made me email TFL to inquire what was going on but again, heard nothing back.   (BTW I can see how confusing this is so thanks again for trying)   So, I had no idea my car was at the risk of being taken - that's the first part.   No 2. is:   I got a phone call saying my car was on the back of a truck round the corner from mine (they hadn't left any notices or anything, and the car was parked directly outside my house). My friend said they were attaching the straps and securing it to the van (so I think they got it on the back of the van and moved it before securing it).   When I ran round the corner I saw the EA's van. I went upto it and asked what was going on. He was rude and told me to go away. Then after I kept knocking he got out the van and was aggressive and refused to ID himself or tell me why he had my car.   He shouted at me, was rude and unprofessional, he then left with my car. I complained to Marstons and asked for the bodycam footage.   They gave me the footage but it was clearly edited and cut short (because in the beginning of the footage he was the most aggressive).   They then told me he wasn't required to have the camera turned on when he's in the van, only when he's 'actively pursuing a warrant' and I was only allowed the footage I was in. (which is 2 different things) So I asked them to clarify which is true.   Anyway, I reviewed the footage and sent in my complaint (talking about what happened in the footage) They replied and said they watched the footage and disagreed with everything I said.   So I wrote a more in depth response with the CIVEA code to reference + the TFL EA guide etc.    Then they asked for more time, called me and finally apologised and admitted he had acted untoward and was in the wrong.   They then offered me the goodwill payment.   This has taken up weeks of my time, caused me serious trauma and PTSD and even after I complained WITH video evidence, they still initially denied it which means they officially lied, on record, while representing TFL.   I told TFL what was happening they said I had to continue with Marstons etc.   £250 goodwill isn't enough, the car cost £800 to get out, the suspension is messed up and I'd like to claim compensation for everything.   I don't know if that makes me sound like i'm money grabbing or whatever but they shouldn't be allowed to get away with it.   The police had to come before they could call an ambulance cause I was having a panic attack and it was a HORRIBLE experience.    So any help would be great please    I have the whole file from Resolver in a ZIP file but it's a lot of writing and I think you've read enough of my writing to last a life time!   I did a statutory declaration of OOT, got it signed by the court etc. but it was rejected.   I then tried to take them to court but it cost £250 I think which I don't have. You can get it for free if your low income but they wanted bank statements that I couldn't get. They're waiting for me to reply with documents to get a free court date.    did you receive any of the pcn's - was that why you appealed? - Yes, sorry!   unless it's trying secure a greater level of compo from marstons? - Yes, sorry!   For the record I just saw this pop up, read it and now feel much less guilty about my enquiry!
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blueda

Chess Ltd and True Telecom

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ericsbrother, When you say deduct the line rental, do you mean going back to start of contract with True Telecom or when Chess took over or the final bill from Chess ?.

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from the final amount they are claiming for ending the contract early.

 

they are charging you for ther lost business up to a certain point in the future and you are telling them that they dont have to pay BT for the line as that has been taken from them by BT so it isnt a cost they have or will pay out.

 

If you retunred your car to a dealership you wouldnt expect them to tell you that you must continue to tax and insure it until next year would you?

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Thanks ericsbrother,

I will write to Chess and put that to them,

as i am paying rental now to Talk Talk who like Chess pay BT line rental,

 

Between the line rental deduction and unauthorised extras i have paid the final payment should be substantially reduced.

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Hi Folks,

I have been busy and did not send the letter to Chess as i had not heard from them since january

 

, now they have sent me another demand

 

i have written the letter tonight as follows

 

Dear Sir/ Madam

I left Chess months ago due to rampant price increases which were much higher than BT were charging me.

 

I am providing a list of unauthorised charges you have been taking from me and that i am looking for a refund on

Care level

Fraud monitor

Line assurence

Voicemail

Also line rental since i left Chess

Edited by dx100uk
Spacing

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so did you stop the d/d or have you been paying them blindly ever since your first complaint? if not why not?

 

Sitting on your backside for 6 months doesnt impress us, the more proactive you are the easier it is to kill these things.

When are you going to do somehting to help yourself is the big question. You run your own business so I cant accept that you are ignorant of what that entails, it is your job to know.

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I stopped the direct debit right away as soon as the new supplier took over,

Chess for a time were sending online requests for payment every month and then they stopped after january ,

 

I was hoping that they gave up and left alone.

 

The letter is now posted 1st class proof of posting, I am also going to call Chess to let them know that the letter is on its way.

 

I have called Chess and spoken to the person who will probably read the letter, so she knows what the letter is about and that it is on its way.

The Chess invoice is for early termination of contract.

 

I explained why i left Chess.

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When you receive their usual response.....here is your response.

 

Should the alleged amount claimed include an early termination charge(s) amounting to the entire balance of the remaining contract. OFCOM guidance states that any Early Termination Charge that is made up of the entire balance if the remaining contract is unlikely to be fair as it fails to take into account the fact that the provider no longer has to provide and pay for their service.

 

Andy


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Thanks Andyorch I will use that to respond to the letter from Chess when it arrives.

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I have received

an an email from Chess which totally ignores the phone call i made and the letter that i sent which says pay up or legal action to follow.

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Pers i think its time to now ignore and bounce their emails?

Be the email doesn't say will anything


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Hi dx, what do you mean bounce their emails ?

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Dont accept then

Block the address

Bounce emails back

Use a search engine!


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Thanks dx,

 

The email is as follows

 

Pre Legal warning

Outstanding balance £500 plus

 

Please note your account has now been escalated to the Pre Legal department in respect of the unpaid balance to Chess Ltd which is now seriously overdue

 

you should contact 0844 or email prelegal to make payment or to confirm your intention with regards to this matter

 

The account will remain with the pre legal department for 10 days from today.

 

If the account is still unresolved it will automatically be referred to our Solicitors at which point it will enter a legal process incurring additional charges in accordance with the late payment of commercial Debts ( interest act 1998 )

 

Chess shares payment information with credit reference Agencies , failure to settle the balance will have detrimental to your credit score and rating.

 

Another option is to bring the services back to Chess in which case we can remove any termination fees levied.

 

I also earlier called Chess pre legal department and was told that they do have the letter that i sent in july regarding the unautharised extras and was told that Chess can off £85 off the balance, at which i said i have a much bigger financial issue with Chess and True telecom who sold the account to Chess and that is that i was paying way higher than to BT whom i left to go to True telecom.

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:mad2:stop ringing these people...

bounce the emails

block the address

 

writing only

 

lets see where they go.


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Thanks dx, I am going to send Chess a final email and tell them correspondence by letter only and that their emails will be blocked.

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I have sent Chess a final email, I have stated that i will not be sending or receiving any further emails from them and that all correspondence to be in writing by postal service.

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I have not so far heard anything from Chess since i emailed them stating that correspondence to be in writing through the post.

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email was a free and easy way to try and fleece you out of money

now go back and look at their email addresses and block and bounce them from now on


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Thanks dx , They can only reach me by writing to me now and if they do i will post on here for advice first.

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