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    • best to create a topic of your own please this one is for advising SSwales. click create in the top red banner   dx  
    • There is a caveat. Within the first 6 months the assumption of a fault at time of selling means that it is for the seller to disprove.   This can be through showing, possibly as in the case of engine 'blowing up' in this thread, that due attention by the purchaser has been  paid to such things as the oil and water levels, all other adjustments have been maintained, any due servicing has been carried out, etc.   We have not been given details of make, model,  age, mileage on purchase, miles covered by OP and servicing history. It is for these reasons that I find the above post questionable.   There is actually no doubt that if you buy a vehicle and the engine blows up within three months then it is not of satisfactory quality. Because it has happened within three months and the six-month rule applies and that means that she is entitled to have a repair and if the repair fails then a refund or a replacement at her option
    • Thank you, I will have a think about where we go from here & if I do decide to progress with a claim with an initial letter, if I can pass it through you to check, I would be very grateful.  Thank you so much again for your assistance to date
    • Yes she told me she had a large company install cctv they didn’t install what they said and she took them to court and won , she then had another person fit them and there was a problem with her tv signal threatened him so he just took them out and gave her her money back . I didn’t know this until after I had installed them and she said the tv was playing up last time she had them fitted 🤦🏼‍♂️ ... this is why I’m so sure it’s nothing to do with what I installed she was happy I told her the problem was with her old analogue aerial and I would go in the loft and switch it to the digital one she declined , told her I would install the cctv on her laptop , mobile phone or connect to tv via router she declined all soloutions . There was no problem with the cctv working through her tv no break lines or pixels , just her tv signal  ive been back and forth trying to sort it out 
    • Quick question for my education (and I hope the OP's).   When sending copies of notices and evidence etc to a defendant, should it be sent recorded delivery or is first class with proof of postage sufficient (or even better)?   Can't recorded delivery be refused by the recipient?  And if it is refused, can a defendant legitimately argue that it was never received?   Sorry - don't want to drag this thread off topic but it seems sort of relevant.
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    • My personal experiences of Future Comms 
       
      Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!
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    • Future Comms is a Big Con. How to get out of it. Read more at https://www.consumeractiongroup.co.uk/topic/417058-future-comms-is-a-big-con-how-to-get-out-of-it/
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    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
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    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
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      • 14 replies
blueda

Chess Ltd and True Telecom

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ericsbrother, When you say deduct the line rental, do you mean going back to start of contract with True Telecom or when Chess took over or the final bill from Chess ?.

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from the final amount they are claiming for ending the contract early.

 

they are charging you for ther lost business up to a certain point in the future and you are telling them that they dont have to pay BT for the line as that has been taken from them by BT so it isnt a cost they have or will pay out.

 

If you retunred your car to a dealership you wouldnt expect them to tell you that you must continue to tax and insure it until next year would you?

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Thanks ericsbrother,

I will write to Chess and put that to them,

as i am paying rental now to Talk Talk who like Chess pay BT line rental,

 

Between the line rental deduction and unauthorised extras i have paid the final payment should be substantially reduced.

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Hi Folks,

I have been busy and did not send the letter to Chess as i had not heard from them since january

 

, now they have sent me another demand

 

i have written the letter tonight as follows

 

Dear Sir/ Madam

I left Chess months ago due to rampant price increases which were much higher than BT were charging me.

 

I am providing a list of unauthorised charges you have been taking from me and that i am looking for a refund on

Care level

Fraud monitor

Line assurence

Voicemail

Also line rental since i left Chess

Edited by dx100uk
Spacing

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so did you stop the d/d or have you been paying them blindly ever since your first complaint? if not why not?

 

Sitting on your backside for 6 months doesnt impress us, the more proactive you are the easier it is to kill these things.

When are you going to do somehting to help yourself is the big question. You run your own business so I cant accept that you are ignorant of what that entails, it is your job to know.

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I stopped the direct debit right away as soon as the new supplier took over,

Chess for a time were sending online requests for payment every month and then they stopped after january ,

 

I was hoping that they gave up and left alone.

 

The letter is now posted 1st class proof of posting, I am also going to call Chess to let them know that the letter is on its way.

 

I have called Chess and spoken to the person who will probably read the letter, so she knows what the letter is about and that it is on its way.

The Chess invoice is for early termination of contract.

 

I explained why i left Chess.

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When you receive their usual response.....here is your response.

 

Should the alleged amount claimed include an early termination charge(s) amounting to the entire balance of the remaining contract. OFCOM guidance states that any Early Termination Charge that is made up of the entire balance if the remaining contract is unlikely to be fair as it fails to take into account the fact that the provider no longer has to provide and pay for their service.

 

Andy


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Thanks Andyorch I will use that to respond to the letter from Chess when it arrives.

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I have received

an an email from Chess which totally ignores the phone call i made and the letter that i sent which says pay up or legal action to follow.

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Pers i think its time to now ignore and bounce their emails?

Be the email doesn't say will anything


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

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Hi dx, what do you mean bounce their emails ?

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Dont accept then

Block the address

Bounce emails back

Use a search engine!


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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Thanks dx,

 

The email is as follows

 

Pre Legal warning

Outstanding balance £500 plus

 

Please note your account has now been escalated to the Pre Legal department in respect of the unpaid balance to Chess Ltd which is now seriously overdue

 

you should contact 0844 or email prelegal to make payment or to confirm your intention with regards to this matter

 

The account will remain with the pre legal department for 10 days from today.

 

If the account is still unresolved it will automatically be referred to our Solicitors at which point it will enter a legal process incurring additional charges in accordance with the late payment of commercial Debts ( interest act 1998 )

 

Chess shares payment information with credit reference Agencies , failure to settle the balance will have detrimental to your credit score and rating.

 

Another option is to bring the services back to Chess in which case we can remove any termination fees levied.

 

I also earlier called Chess pre legal department and was told that they do have the letter that i sent in july regarding the unautharised extras and was told that Chess can off £85 off the balance, at which i said i have a much bigger financial issue with Chess and True telecom who sold the account to Chess and that is that i was paying way higher than to BT whom i left to go to True telecom.

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:mad2:stop ringing these people...

bounce the emails

block the address

 

writing only

 

lets see where they go.


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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Thanks dx, I am going to send Chess a final email and tell them correspondence by letter only and that their emails will be blocked.

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I have sent Chess a final email, I have stated that i will not be sending or receiving any further emails from them and that all correspondence to be in writing by postal service.

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I have not so far heard anything from Chess since i emailed them stating that correspondence to be in writing through the post.

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email was a free and easy way to try and fleece you out of money

now go back and look at their email addresses and block and bounce them from now on


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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Thanks dx , They can only reach me by writing to me now and if they do i will post on here for advice first.

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