AOL - Can they do it?

[RichK]

Hi guys, new here so please bear with me

 

Searched all over so far so here goes.

 

I've been paying AOL for my broadband connection for 18months or so now in the same property and have recently noticed that they have been providing the same connection for £10 a month less than I'm paying!!! (new customers!)

 

I've contacted them and they are finally willing to "chage my tariff" to the lower price but they insist I have to sign a further 12 month contract to do so.......

 

I do not see why I should sign this extra commitment just to change to a different tariff that provides the same product.........

 

Should I have to agree to this?

[blueskies]

Unfortunately they can do this. I, personally, wouldn't touch AOL with a barge pole. As you are outside your initial contract I would consider looking for another ISP if you do not wish to stay with them.

 

 

Does remind me of the Halifax (i think) ad. where the manager sits and says "sorry, new customers only"

[buzby]

Ans as they've now been bought by Carphone Wasrehouse, you might want to get out whilst you're still ahead!

[RichK]

Good thinking, just a little dubious as to the hassle that seems to be involved in chaging ISPs?

 

I'll have to do a little more research into who to go to and how quick and easy it will be. Heaven forbid being without internet for enev a day lol

[Jimbo44]

Good thinking, just a little dubious as to the hassle that seems to be involved in chaging ISPs?

 

I'll have to do a little more research into who to go to and how quick and easy it will be. Heaven forbid being without internet for enev a day lol

 

Having heard some horror stories connected with AOL, I'm pleased I'm not connected with them at all (intentional pun there!). Although I'm far, far from being a 'puta expert', I also understand that removing AOL from the system is by no means easy.

[Seminole]

ISPreview UK - Internet Service Provider Information Source

 

is a good review site

[blitz]

its not aol its aohell, their software they used to ship ruined my laptop...grrr damn ppl

[RichK]

its not aol its aohell, their software they used to ship ruined my laptop...grrr damn ppl

 

Luckily I've only got the software on my tower, not on my laptop.... Deffo think it's time to show them the door.

 

Thanks for the review site, some research to do me thinks.

[norvernrob]

I'm in basically the same position, I can only get a 512k connection but I've been paying for AOL gold which is £25. There was no cheaper option when I signed up a couple of years ago. I want to change to silver for £15 a month (which is the only speed I can get anyway) and they said the same, that I would have to sign for another 12 months. Obviously I said no.

 

This was on live help, so I haven't actually rung them yet. I'm going to this week and say unless they reduce my package without signing another 12 month contract i'm cancelling altogether.

 

I'm not really sure why so many people are unhappy with the actual service, I have been with them 8 years and have never had a problem at all until this one. 3 of us use the internet a hell of a lot and unlimited access and downloads are invaluable.

 

As for AOL 'taking over your computer' like I sometimes hear, i'm not sure what is meant by that either. AOL starts when I start it, it doesn't interfere with any other programs on my PC or laptop.

[norvernrob]

Just remembered, I looked at the options to sign up to AOL a few days ago, there was an option to sign up for 12 months and get a free wireless router etc, or no router and no minimum contract. I've looked today however and it's not there. It would have been ideal as I would just have cancelled and restarted under the no minimum term deal.