Jump to content


  • Tweets

  • Posts

    • But the booking platform warns it is still too early to predict how many travellers will return in 2021. View the full article
    • I purchased a bathroom tap for £125 from online company, 'QS SUPPLIES', in May 2020. It was duly fitted and all was fine until December 2020 when the top lever came away from the base of the tap rendering it useless. I immediately contacted QS SUPPLIES using their online complaints procedure and submitted a photo, as required. When after a few days I had heard nothing from them I called their CUSTOMER SERVICES team and was told that they were waiting for a response from the manufacturer, a company called 'SANEUX', I pointed out that my contract was not with the manufacturer and that I expected QS SUPPLIES to deal with my complaint. I was then advised to email them again, which I did...twice.... when they finally responded to my second email they asked me to send another photo of the faulty tap. This time, their response was that their,  TECHNICAL TEAM had looked at the photo and decided that the tap, "APPEARED TO BE FORCED", and therefore they would be, "UNABLE TO OFFER A REFUND ON THIS OCCASION".  So after  7 months of use and at a cost of £125, this company, on the strength of one slightly grainy photo have decided I am entitled to nothing. I have applied to be reimbursed by my credit card company under Section 75 but I am still determined to attempt to get QS SUPPLIES to take responsibility and would really appreciate any advice about the best way to go about this.  
    • Good news for me is that the Bounce Back Loan came through so I can pay the full car payment!  Thanks for reply.
    • Welcome. please follow the advice given above as to reading around the various stories and then monitor this thread for a full reply tomorrow  
    • Hi Everyone,  I am the seller in this case and want to thank the buyer for their support.  The bike was delivered to the local Hermes Parcel Shop really well packaged and sealed on the 3rd Feb with a receipt obtained.  Sadly the parcel was emptied on route to the buyer.   I had listed the bike for collection only however the buyer messaged and asked if we could arrange a courier to which I agreed and they organised that.  When the bike went missing I contacted the local police as the Hermes parcel shop said they would not release CCTV to me.  We got all this from the Police.  since then the buyer has tried his very best which I am grateful with Hermes and parcel2go but is struggling.  Any help is appreciated. 
  • Our picks

    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

I Need some advise and guidance about shoplifting at TK Maza


Please note that this topic has not had any new posts for the last 1177 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I was really worried,

I get caught for shoplifting at tkmaxxx.

 

I have given my address,

name,

phone number and

signed the banning form with exclusion list of stores for 12 months and

a letter with RLP that I need to wait to pay them a lost cost of Tkmaxx which they have gotten all the goods back worth 60 Pounds.

 

What will happen if I pay them?

 

Will there be any further problems in the future?

 

I am really ashamed of myself

 

It happened because i'm not myself that day and suffering from depression from most of everything in my life.

 

I really need some advice and help.

 

Thank you

Link to post
Share on other sites

moved to the RLP forum.

 

you TOTALLY AND UTTERLY IGNORE RLP

they are NO BAILIFFS

 

and have

ZERO LEGAL POWERS.

no matter WHAT THEY MAY WRITE.

 

go read a few threads in this forum

you'll get the idea.

 

as for the depression

go see your GP.

 

and don't do it again:-)

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Yeah, some people says ignored it. As it only stand to get money from us and take Advantage. There’s actually no cost for them as they get back the items which is I accidentally taken out of the Blue.

 

I was planning Too, too Many things in my head and Health issues with me. Thank you so much for your Help and I won’t Go to store’s alone and after a year unless I Need something urgent.

Link to post
Share on other sites

Hi and welcome to CAG

 

Firstly, I would recommend that you get to the root of your actions. Have you spoken to your GP? He or she has heard all this before and knows what helps. this could be a short course of ant depressants (happy pills) are some counselling. Whatever you do, you must stop stealing now as if you did it again, the police may then get involved which will cause many more problems than this one.

 

On to TKMaxx and RLP. We have seen many threads where action has been threatened but nothing ever came from it. The security staff are paid to do exactly what they did with you. The cost of security is already factored into the price people pay at the till. There are no other costs involved. they got the goods back so no loss there.

 

When TKMaxx pass this matter on to RLP, their action ceases and they let RLP do the chasing and forget about you. When the first letter arrives it will make claims that are, at best, spurious by saying 'might, 'may', 'could' etc. RLP cannot take any action against you. They have no power to do so. All they can do is send letters. Once they have run out of letters to send, they may employ a debt collector (DCA) and they have even less power than RLP so after all this rambling, you can ignore every letter.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Thank you for your advice silverfox. Yes, I would definitely book an appointment at my Gp. I have been in stress and depression lately about my studies, friends, family, paper work at home office.

 

Yes, I have realised that people nowadays will just suck out you of money as long as they can. I'm just curious if they will stop sending me a letter if I pay when I recieve the letter and will completely let me off the hook???

 

Thank you for your time reading my case guys. Really honored and happy about your expertise and knowledge.

Link to post
Share on other sites

Hello there.

 

Other people here know more than I do, but I seem to remember that paying doesn't make any difference and they could keep sending letters anyway. You're better letting the letters come until they get fed up with writing.

 

HB

Illegitimi non carborundum

 

 

 

Link to post
Share on other sites

Obviously by paying their useless demands, the letters will stop but by doing nothing, the letters will stop-eventually. I cannot tell you what to do but I can only advise that you don't as the majority of the payment goes to RLP and the rest to the store. I did hear at one stage it was a 60/40 split in favour of RLP. Sending out one letter costs them less than 75p so why should anyone give them so much money for them to put in their back pocket and have a nice Christmas party at your expense.

 

If you want to spend your money, CAG always needs help or donate something to a favourite charity of yours. At least that is going to a good cause, not RLP's bottom line.

 

Although this case will never go to court, this is a scenario to consider. In the UK, any store is only allowed to claim the cost of goods lost and a small fee that covers the actual cost they have incurred. As they got the goods back there can be no cost there so all they could actually claim is the admin costs which would amount to less than £15. In real terms, it just isn't worth it for them to set a claim against you and everything else is bluff and bluster. Please don't fall for it.

 

Other than what I have said, the ball is in your court.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...