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    • I'm not sure we were on standard tariffs - I've uploaded as many proofs as I can for the ombudsman - ovo called last night uping the compensation to 100 from 50 pounds for the slip in customer service however they won't acknowledge the the problem them not acknowledging a fault has caused nor are they willing to remedy anything as they won't accept the meter or formula was wrong.   I'd appreciate more details on the economy 7 approach and I'll update the ombudsman with any information you can share. 
    • To re-iterate and highlight my urgent question on this one: The N24 from the court did not include any instructions to submit paperwork 28 days before the date, unlike the N157 received for other smaller claims. Do I have to submit a WS for this court date? Link has!...
    • No, reading the guidance online it says to wait for a letter from the court. Should I wait or submit the directions? BTW, I assume that the directions are a longer version of the particular of claim accompanied by evidence, correct?
    • Thanks for opening, it's been another rough year for my family and I've procastinated a little.. Due to the age of my defaults on this and other accounts (circa 2021), I really need to avoid a CCJ as that will be another 6 years of credit issues. Mediation failed as I played the 'not enough info to make a decision' however during the call for some reason they did offer settlement at 80%, I refused. this has been allocated to small claims track, court date is June 3 and I've received their WS. I'm starting on my WS. They do appear to have provided everything required of them (even if docs could be reconstructions). Not really sure what my argument is anymore but I do want to attend court and see this through. Should a judgement be made against me then I will clear the balance within 30 days and have the CCJ removed - this is still possible isn't it? I'm going to be reading up today and tomorrow and hope you can provide me some guidance in the meantime. Wonder what your advice would be given the documents they have provided? I am now in a position to clear the debt either by lump sum or a few large installments - Is this something i should look into at this late stage? Thanks as always in advance
    • I have now received my SAR. It includes a great deal of information! Is there a time limit on how long account information is kept and/or can be provided to debtors? I have received many account statements which were not previously sent to me. I remember that the creditor should provide explanations of any acronyms and abbreviations that maybe used in the documents. Is this still the case? Also what, if any, are the regulations in regard to adding fees to a debt? Can fees be added to a debt after the court has approved a charge on a property. Perhaps due to the numerous owners of the debt, many payments I made were not properly recorded on the account, some were entered over a year after the payment was made! Following the Legal Charge, I paid every month until my payments were refused. I am trying to compute the over payments, but the addition of fees etc. is confusing me. Any comments and/or help would be appreciated.
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Petty Sessional Division Hearing date for 12th December 2017


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If anyone could give some advice on this I would be great.

 

Following loss of my partner in August I had a nervous breakdown had to go into hospital for a week.

 

My parents had to take care of my children and its been a pretty devastating and traumatic year, given the nature that he passed away.

We are back on track now and rebuilding our lives

 

I was out of work for a few weeks and inevitably have fallen behind on a few things.

 

One being council tax,

I missed 2 payments totally £84.44.

I'm sure I spoke to them on the phone at the time and told them what had happened and that I was struggling

 

i have received a 'south East Surrey Petty Sessional Division Summons for non-payment of council tax'

- the summons requires me to attended a local magistrates on 12 December at 9.30AM and includes court costs of £50.00.

 

Any advice would be extremely well accepeted!

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You don't have to physically attend the hearing if you don't want to

- unless you have a valid dispute against the issuing (which are very limited)

 

 

then the court will grant the liability order

- the reason for falling behind with payments is not something that the court can consider.

 

Speaking to the council is always a good idea

but the fact that you told them you were struggling doesn't put any legal requirement on them to cease or hold action

- you could contacting them and explaining the situation nicely,

they may give you a break and withdraw it.

 

 

What you may also want to look at is a Section 13A discretionary reduction (google search for it).

 

Also make sure that you are receiving any council tax discounts you are eligible for

- if you are the only adult then a 25% discount can be claimed.

 

If they won't withdraw the action and you think you can clear the balance by the end of the year (inclusive of the court costs)

then ask the council for an arrangement

- they will still obtain the liability order as part of the process

but no further enforcement action would be taken providing you pay.

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