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Canada Square Operations letter - new type of complaint?

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Hi all.

I have today received a letter from Canada Square operations re 'You can make a new type of complaint about your PPI'. It goes on to say that 'You complained to us previously about our sale of your Payment Protection Insurance policy. We rejecetd your complaint because your policy was not mis-sold'.

 

I have no recollection of making this complaint.

 

Just double checking this is legit? Has anyone else received similar?

 

Thanks all.

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Hi,

 

Yes it is legit, I got the same, after I sent it back they replied saying they could not find my account.

To be honest I can't remember ever having sent them a claim before, don't think I had PPI on my account.

 

It's a Plevin required auto reconsideration.

 

Seems they have sent the same letter to a lot of folk who can't even remember if they had an account with them ???

 

Maybe we'll get lucky and they'll send us a couple of grand each :)


 
 

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