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Land Rover main dealer damaged my car

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Land rover main dealer had my car to do a service.They were supposed to have it overnight, but heard nothing from them the following day.I tried calling them but couldn't get through to anyone.


Now I know why..spoke to them today and they admitted they had an accident in it. They never informed of this, so I don't know what damage was or how it happened.They say they've nearly repaired it.


obviously they have waived service fee, but I must be due to compensation as:

1. I didn't have use of my car for a lost a week, and lost work as I coudln't attend my customers.

2.they have been negligent with my car, and didn't inform me ( I may have wanted to get it repaired at my own garage)


what do i do?

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You can only claim for losses, and I can’t see how you have lost by not being able to choose your own garage.


They should have offered you a courtesy car. If you could have lost less by hiring a car you can only claim for that (“mitigating your loss”)


If they are a main dealer you’d have trouble claiming any extra loss by them not allowing you to go to your own garage. The issue is usually in reverse, when a garage won’t allow you to use a main dealer!

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