Cabot - HSBC Credit Card debt

[nuclearshark]

Hello All,

 

I have received a letter telling me an old HSBC Credit Card was sold to Cabot Financial today and that they would be in touch shortly.

The account is not statue barred.

 

Whilst I am happy to enter into a repayment plan,

I want to make sure that they have all their ducks lined up and have all the correct paperwork.

 

I originally had a dispute with HSBC after they blocked the card on Christmas Eve and that very nearly left me stranded Birmingham Airport over the Christmas Period.

 

At the time there were plenty of funds available on the card and it was the only card I had on my person at the time.

 

Long story short

I phoned them on the day asking why the card was not working and noone could explain it to me either.

I was promised several callbacks which they never made and a resolution the same day which also did not materialise.

 

As I couldn't buy the train ticket I needed,

I had to take several buses to my Christmas destination which in all took over 10 hours to complete a 60 mile journey..........

As I hold an ENCTS pass this journey cost me nothing but did cause considerable inconvenience at the time.

 

I made a complaint at the time and whilst they acknowledged the complaint,

they did not respond and when it came to them wanting something (i.e. to pay the bill) I refused until the complaint was resolved to my satisfaction.

 

Apparently they had nothing on file and still did not know the reason for the failure of the card.

This contradicted what I was told on the day of the failure which was

"A Back office team is working hard on this as we speak and it will be resolved shortly"

which now appears to be from my perspective a complete lie.

 

Fast forward to the issue at hand now,

I received a letter that the account has been sold to Cabot Financial and that I will begin a game of letter tennis within the coming days.

 

How is it best to proceed from here.

I don't particularly want to furnish Crapbot with too much information.

But I'm happy to do my homework and see what happens.

 

Debt is for a Credit Card approx £1,800

I don't doubt for a second that Crapbot will take legal action eventually

but I'd rather give them notice as it were that I know how to handle this matter.

 

I'm thinking just a bog standard CCA Request uncrossed postal order and see what they come back with?

Perhaps a SAR to HSBC as well?

[renegadeimp]

CCA them. cabot dont chase enforceable debts. If a CCA comes back that complies with things, then you cna research other avenues.

[nuclearshark]

Yeah I thought that would be the case, I've read through several threads and the consensus is Cabot deal with Lemon Debts so then picking it up is not necessarily a bad thing.

 

Ok CCA in the post tomorrow and see what they come back with. I know they'll be some penalty charges on there too from around 2013 so thats another avenue to explore if they come back with anything.

 

Thanks

[dx100uk]

sar HSBC too

[nuclearshark]

HSBC SAR'd and CCA Request sent to Cabot. Both have been received by the retrospective parties.

 

Had a response from Cabot today saying they can't provide the CCA in the required 12 days but expect to have it within 40. They go on to write "In the unlikely event we cannot source the documents we will write to you again"

 

Happy to post the letter up but seems like a very generic response that most people get (from reading other threads) when sending CCA requests to Cabot.

[Old Cogger]

12 + 2 DAYS and they know it not got by then = unenforceable until they do,, 40 days is not relevant to CCA request but SAR request

[renegadeimp]

Cabot know they only have 12+2 not 40. theyre very unlikely to get a compliant agreement, and if they do, then something else is fishy with the debt.

[nuclearshark]

No response from Crapbot to date. However HSBC have sent me their SAR bundle.

 

I've had a skim read through and there is no copy of the CCA, even a reconstructed one from the time of inception. I'll take a more detailed look when I get home and can examine the documents more thoroughly.

[dx100uk]

tough luck on cabot then!!

[nuclearshark]

Cabot have replied saying they could not locate the CCA and thus the account is unenforceable in court. They have naturally invited me to setup a payment arrangement as I am still obliged to repay them...

 

They stated they would keep trying to locate the documents and did not return the £1 PO. Is it worth writing to them again asking them to return the fee as they cannot comply with the CCA request? Or should I just completely ignore this until their next move?

[Old Cogger]

return the fee, come could on write cost you a £1.00. to do so, ha ha look they are having a problem then that is their problem - long may it be the same !do nothing

 

 

do not try to be clever as that may invite them to be more aggressive

[nuclearshark]

I thought that would be the advice given and it's good advice. So I will do nothing until they try something.

 

I had an off day and felt like rubbing salt into the wounds for failure to comply with CCA. But in hindsight that will only bite me in the long run, so just going to see what happens.

 

Interestingly they stopped phoning me the moment they got my CCA request so I think they know I've found CAG