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Leeds Building Society "admin cost" £27.50 arrears letters fees

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From their website:

 

"Charged to cover the administration of issuing an arrears chase letter." - Outgoing arrears letter

 

I'm not condoning missing mortgage payments, but surely £27.50 is a lot for a one-page (presumably computerised) letter and envelope being sent out?

 

I think this has been covered previously (in 2011) but I'm not sure of my best course of action. Or whether I have a claim at all?

 

Can anyone help me?

 

I have received 2 of these letters in the last fortnight alone.

 

£55 is hard to take for 2 sheets of paper and 2 envelopes!

 

This figure is clearly exceeding actual administrative costs, and I find them unfair and therefore unlawful.

 

Are they well within their rights to charge such a figure?

 

Sometimes I have had these letters without even a prior phone-call to chase/remind me to make payment.

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No the charge is unlawful

As are any penalty fees

Get reclaiming


please don't hit Quote...just type we know what we said earlier..

 

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thankyou for replying

 

how do i go about that please?

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firstly have you all the statements from day one?

 

i don't think you can stop them taking them at present no

you could write a letter pointing out these penalty charges are unlawful under FCA guidelines and MCOBS etc

but i doubt this will work


please don't hit Quote...just type we know what we said earlier..

 

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What do you mean 'at present' ?

 

I have details of all charges yes.

 

so if i did want to fight this, who would i contact specifically?

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you would write a letter to them complaining.

 

by at present I mean I doubt that will stop these charges being taken

you would have to latterly reclaim them as part of reclaiming ALL penalty fees like a letter/arrears/phone calls/debt management and any stupid insurances they made you take out too on the mortgage like PPI/building/contents/life...


please don't hit Quote...just type we know what we said earlier..

 

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I have already made numerous phonecalls and had numerous letters from their complaints team saying no to waivering any of these £27.50 letter charges.

 

I thought from this that such claims were 90% successful?

 

Thread on here entitled "Hot news for anyone who has suffered mortgage arrears charges, irresponsible lending or other unfair lender conduct"

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please don't hit Quote...just type we know what we said earlier..

 

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Sorry I'm confused.

 

On one hand you're saying:

 

" I doubt that will stop these charges being taken" and "but i doubt this will work"

 

And on the other you're saying I have a very good case?

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you wanted the charges being taken NOW from being taken..you wont stop that

or that's the way I read your 1st post.

 

but you can reclaim them and all the historic ones too

if that latterly then stops them in the future from charging them again is another matter...

 

but we'll see.


please don't hit Quote...just type we know what we said earlier..

 

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thanks mate.

 

so what is my first step? a letter to the building society?

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no ....

 

background work 1st.

 

get all the penalty fees popped into a spreadsheet

that way you know a ballpark figure you'll get back hopefully.

 

https://www.consumeractiongroup.co.uk/forum/showthread.php?330996-Latest-Spreadsheets-PPI-Claims-and-Charges-Claims-Dec-2011

 

id be using the statint sheet [auto 8% calc]

 

you could use the foscisheet but I don't think at your present mortgage rate [well the avg over the time of the fees] will get you a greater figure?

 

then you need the mortgage charges letter from that forum of our library

 

there are a good few mortgage reclaim threads here of recent. [or secured loans]

 

use the search CAG box in the red toolbar up top if needed


please don't hit Quote...just type we know what we said earlier..

 

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Just curious, which law/rule says they can't charge £27.50 for a missed payment letter?

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see the sticky ethel


please don't hit Quote...just type we know what we said earlier..

 

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thankyou

 

 

basically is it due to the fact that £27.50 is way more than the actual cost to the Building Society of sending out one letter?

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The following letter seems a good format:

 

[removed] dx

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what does it say at the top of the template..........


please don't hit Quote...just type we know what we said earlier..

 

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oops sorry what did it say? (removed)

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what does it say at the top of the post you got that template from..


please don't hit Quote...just type we know what we said earlier..

 

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ahh sorry dx, still getting used to this forum. which is very good i must say.

 

would you agree that's a good template though?

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well do you think we'd carry it and put it in our CAG document library if it wasn't?????????


please don't hit Quote...just type we know what we said earlier..

 

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thanks dx

 

the only thing i would say is that it still quotes the defunkt office of fair trading

 

and also it threatens the Ombudsman, whereas i think i read somewhere else that that is a last resort and a much better threat is court action?

 

it was "bankfodder" who stated :

 

You must not make any complain through the Ombudsmanicon. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.

You must make your complaint through the county courticon for a rapid and effective remedy.

Edited by Jaxleeds

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well put formerly OFT now FCA..it not hard to workout>>>>


please don't hit Quote...just type we know what we said earlier..

 

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Update on my claim:

 

I have now been invited down to the offices of Leeds Building Society to speak to the Head of Mortgage Services as we ' remain no closer to a mutually acceptable resolution,'

 

Should i take this up or just proceed with my letter asking for all my charges back and threatening court action?

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