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    • I Hope you can hep me please.   I have received a letter of claim from lester aldridge for Intrum uk finance limited    stupidly i didnt realise it was dated 26th October, so I will not be able to reply within 30 days but post!   it was for a halifax cc originaly owned by moorcroft in 2018 then by intrum from 18/7/19.   i sent a CCA request to moorcroft end of 2019 and recieved reply early Jan 2020. acknowleging receipt of CCA and requested files from client. also stated they are not seeking enforcemnet.   received a huge package of statements from 2012  to 2018 with a covering letter saying please see copy of bill/statement/breakdows/agreement   i cant see any terms and conditions or my signature of setting up card agreement etc?   I would greatly appreciate any help you can give me in terms of what choice i have for the PAP letter? do I phone instead to be within the 30 days? or fill it in anyway. If so what option do i select, is it that I dispute the debt etc?   many thanks  
    • Yes they can......its irrelevant if its statute barred or not...because they will get a default judgment but only if you have moved and not informed them of your new address...as your previous known address is deemed good service.   If you have informed them of COD and you have not made payment or acknowledged the debt within a period of 6 years (5 Scotland).....you simply defend on the basis of the claim being statute barred...but you can only do that if you get the claim form and defend in full....hence the need to keep your address up to date on all financial matters.   The statute of limitations can not be extended in any scenario.....but who would know unless you defend the claim.   Andy    
    • sorry didn't mean to come across as demanding...apologies I know that I don't have a CCJ but i was wondering if a DC could bring a CCJ against someone after they had not been in contact for over 6 years, on the basis that the debtor had not told them that they had moved, ie could the DC use that as a reasonable reason to extend the 6 year period? Even if the debtor had not acknowledged the debt or made any payments, for over 6 years. sorry I know what i am trying to say but probably not expressing it very well.
    • yea ok have patience we are volunteers you know.   we call backdoor CCJ's roboclaims. northants bulk issues 750'000 a year - that exactly why it was setup by the court system as no-one checks anything and no humans is ever involved so yes you can get get a CCJ on an SB'd debt if you've not told the debt owner where you now live there are 100's of backdoor CCJ threads here already.
    • OK, so as time is running out ...   Get the CPR off tomorrow with a free Certificate of Posting from the post office.   Get down to the car park, take photos of the signs, try to suss out what they reckon you did wrong.  I see it's a P&D car park so presumably you didn't pay or stayed longer than you paid for (although there seems to be a barrier on exit so how did you get out?!)   Normally we say to check with the council if the car park has planning permission for its signs, but this is a multi-storey car park so presumably they bothered with PP!   Look in the PPC Successes thread at the top of the page, any thread with "claimform" in the tile should have an example of a defence.  Post up a draft of what you propose to send, it needs to be as generic as possible.    The important thing at the moment is filing the defence.  In the longer term, once we get hold of their letters (either through CPR or a SAR if they refuse to reply to the CPR) we can see what other holes to pick in their claim.      
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Amazon does not allow formal complaints - how can I log a complaint with Amazon?


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Hi,

 

I bought a voltage converter from Amazon to use for an American TV.

While using it the converter started buzzing really loudly, suddenly overheated, and killed my flatscreen Samsung TV.

 

Since I bought the product there are some very bad reviews on the product that include a person whose item exploded as a result of the item being faulty, so its not just me.

 

I've been trying to get in touch with Amazon complaints department as I wanted to log a formal complaint about the converter and the TV,

and I did this over a chat with Amazon's complaints department (- apparently). Amazon wouldn't allow me to log a complaint or do anything.

 

Here's a snippet of how the conversation with Amazon Complaints team went:

 

11:45 PM GMT M: Based on our conversation,

I understand I am not allowed to make a formal complaint.

 

I am not allowed to get a link to your compensation policy.

And I am not allowed to get compensation for the items damaged in my property by your dangerous faulty product.

 

Based on this conversation I understand amazon takes no responsibility for items that are dangerous to people and private property.

And I am also not allowed to contact the Amazon’s legal department. Is that right?

 

11:48 PM GMT Parthasarathy: I will forward this issue to our internal team and will make sure that you will not face this problem again.

 

11:50 PM GMT Me: Yes, you can forward this to the internal team.

 

In the mean time I would like Amazon to register a formal complaint on the following grounds:

11:52 PM GMT Me:

1) I am being blocked from logging a formal complaint.

2) I am not allowed to get a link to your compensation policy.

3) I am not allowed to get compensation for the items damaged in my property by your dangerous faulty product.

4) Amazon takes no responsibility for items that are dangerous to people and private property.

5) I am being blocked from contacting the Amazon’s legal department.

 

11:52 PM GMT Parthasarathy: Okay. I will now forward this issue to concerned team and will assure that this will not happen again in future.

 

11:53 PM GMT Me: Can you please give a reference number for my complaint. And when should I expect a written response to my complaint please?

 

11:54 PM GMT Parthasarathy: I'm sorry it's an internal contact and we don't have the option to disclose it's output.

 

11:56 PM GMT Me: If you register a formal complaint, you have to give the customer a reference number, it's got nothing to do with internal contacts or disclosure. Also, ever formal complaint has to have a written response. Again, it's got nothing to do with internal contacts, disclosure or outputs. Are you saying that you refuse to register a formal complaint?

 

11:58 PM GMT Parthasarathy: We understand how you feel, we’re very sorry. We’re going to take care of this and you can trust us that it will not happen again in future

 

How can I file a formal complaint with Amazon if Amazon does not want it?

What should I do?

 

Thank you.

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when did you buy the converter?

how did you pay for it?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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it has gone wrong within 30days

under CRA they should refund you without question.

 

if they don't

get onto your bank an initiate a chargeback.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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no didn't take in that bit.

cheap and nasty switch mode powersupply.

consequential losses then under cra?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I am assuming the converter was SOLD by Amazon and Fulfilled by Amazon.

 

I have just looked at one converter

 

http://tinyurl.com/ybfvzdon

 

I don't know if that is the one you chose but in my opinion that one should have the drawback in the main listing, not further down the page.

 

A converter that enables a 110Vac device (USA mains voltage) to be powered on a 240Vac mains outlet. Allows use of US electrical equipment with 2 or 3 pin plugs in the UK. Maximum Loan is 100W. Please Note: These transformers are not suitable for constant use and cannot be used for more than an hour at a time and they are not silent as they make a slight humming noise.

 

I think the above is a main selling point and should be highlighted further up the page.

 

I would put this complaint in writing and either emailed or by post to their UK base (this one is best) Laying out the grounds of complaint and including the cost of replacing the TV and if they still won't see a semblance of common sense, escalate it to the relevant Ombudsman.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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This Is clearly written in the description.

 

 

Description

 

 

Product Description

 

 

A converter that enables a 110Vac device (USA mains voltage) to be powered on a 240Vac mains outlet. Allows use of US electrical equipment with 2 or 3 pin plugs in the UK. Maximum Loan is 100W. Please Note: These transformers are not suitable for constant use and cannot be used for more than an hour at a time and they are not silent as they make a slight humming noise.

 

 

Pretty clear to me.

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how do you know the tv doesn't work?

got another 110v converter?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Hi everyone, thank you for your replies.

 

@dx100uk and @silverfox1961 - I bought this one:

https://www.amazon.co.uk/gp/product/B0014FLDUG/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1

Cheap and cheerful, I thought it would do the job. It didn't even cross my mind that it would be a dodgy item as I never had any major problems with Amazon, I sort of trusted Amazon lol.

 

"how do you know the tv doesn't work?

got another 110v converter?"

@dx100uk You have a good point. I am assuming the TV doesn't work because it dimmed down over a spay of around 3-5 secs until the screen became black. Someone in a local shop suggested that the TV is gone, so I have taken their word for it. But you are right, I should really test it with another converter. However, if the TV doesn't work I'll lose even more money, as I'll end up having to keep a converter I don't need.

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so if your TV is greater the 33VA [or 30 watts]

your problem sadly.

 

how do you know the TV is killed [if you mean broken?]

if you've not got another 110v converter to test it on?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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It says this

 

Ideal for radios Hi-Fi systems and other small appliances Rating up to 45VA

 

Also this

Televisions vary (check rating) but typically USM300Computer 5A x 120v = 600VA

 

So its not rated for use on tv's as far as I can tell

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Yes, I'll order another converter from somewhere else to test it on just to be sure! Thank you @dx100uk.

 

make sure it can handle 95w :)

IMO

:-):rant:

 

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doh!

 

so the TV takes 3 times the power the converter can safely give out without going bang

 

your fault sadly

nothing for amazom to do if the tv don't work your fault as well.

 

i'd be getting atleast a 150W or 200w one [W is the same as VA]

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I am not an expert in this. The label on the back of the TV says AC110-120V -60Hz 95W.

 

 

Assuming its a 5amp fuse then its 600VA.

If its a 13amp fuse in plug then its1,560VA.

Both far more than the 45VA max.

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no didn't take in that bit.

cheap and nasty switch mode powersupply.

consequential losses then under cra?

 

 

 

ONLY if used in accordance with manufactures instructions.

 

Its now been established that the product was used outside this scope and not in accordance.

Unfortunately no refund

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correct

but

5a is no 600VA

13a is not 1560VA

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites
correct

but

5a is no 600VA

13a is not 1560VA

 

 

Here is the conversion rating in the manufactures guidelines

 

You can calculate the power rating (in Watts or VA) by multiplying the current by the voltage.

 

Here are some examples;

Electric shavors 0.05A x 120v = 6VA use USM45

Radios 0.1A x 120v = 12VA use USM45

C.D. Players 0.15A x 120v = 18VA use USM45

Christmas tree lights 0.2A x 120v = 24VA use USM45

Games Console 0.35A x 120v = 36VA use USM100

Televisions vary (check rating) but typically USM300Computer 5A x 120v = 600VA use USM1000

***NB these are just examples please always check the actual rating***

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BlueLittleLady

note from the amazon pic of the product, the label says for 'long term' working mode its rating is 30. and for 'short term' use (up to 1 hr) its up to 45.

so when you look for another converter, double check its long term mode use rating. that can handle a tv.

hopefully, your tv is still ok and it was just the converter that blew (if it was properly fused)

IMO

:-):rant:

 

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Here is the conversion rating in the manufactures guidelines

 

You can calculate the power rating (in Watts or VA) by multiplying the current by the voltage.

 

Here are some examples;

Electric shavors 0.05A x 120v = 6VA use USM45

Radios 0.1A x 120v = 12VA use USM45

C.D. Players 0.15A x 120v = 18VA use USM45

Christmas tree lights 0.2A x 120v = 24VA use USM45

Games Console 0.35A x 120v = 36VA use USM100

Televisions vary (check rating) but typically USM300Computer 5A x 120v = 600VA use USM1000

***NB these are just examples please always check the actual rating***

 

silly beggars run at 120v hence my mistook..

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

well the problem will be the cost they are incredibility expensive

you don't need a 600W one no

 

theres a 100w one there that's £40

but that's a bit too close for extended usage. re heat and safety

 

TBH it would be far cheaper to buy a new TV as one that only draws 95w must be quite small anyway

 

150+W converters start from £80 upwards

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Might be worth investigating if a new power supply can be fitted.

 

If you're technically minded (and electrically competent), you may be able to replace the PSU. If not, a local appliance repair place may be able to give you a price to replace the PSU with a UK rated one.

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