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    • I had to get a few tests done and thought it would be better to get them done through the Insurance company. I spoke with them and they authorised the claim and directed me to their approved location. Asked the question from Insurance company as to how much they would cost as I have a £1000 excess and they said they can't disclose contracted rates and its best if I ask the hospital what their direct rates are for paying customers for comparison.    Got the bill through and a scan they charge £400 for has been billed to the insurance company for £650. Basically in total a £500 bill for private customers is £800 for the Insurance company.  That's a bit extreme.Spoke to insurance company and they are saying I need to pay what their set rates are..    Do I have any rights in this situation? 
    • Never mind.   I see they're suing that Sidney lawyer lady for the same amount.   It's quite funny seeing Trump's bully lawyer whining about his right to practise law being affected by having to be accountable for his actions...
    • Fraudsters are using the details of firms we authorise to try to convince people that they work for a genuine, authorised firm. Find out more about this ‘clone firm’. View the full article
    • The ONS have released the latest Labour Market Overview covering the months September – November, there is additional data that […] View the full article
    • Looks like guiliani needs a good lawyer   https://www.reuters.com/article/us-usa-election-dominion/dominion-voting-systems-sues-trump-lawyer-giuliani-over-election-claims-idUSKBN29U1CD Trump lawyer Giuliani faces $1.3 billion lawsuit over 'big lie' election fraud claims
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

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This is good news for anyone who has had trouble with True Telecom in the past.

 

Ofcom have penalised True Telecom to the tune of £300,000 and told to improve its service.

 

More Info HERE

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hopefully the administrators realise enough funds to repay the wronged customers. Also, the administrators may be able to offload the company as a going concern to another company after accepting the liabilities of True Telecom.

 

I'm not sure whether creditors will get a payout once the administrators have taken their fees. How many other companies have done this to get out of their responsibilities.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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