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In June I bought on contract a new mobile phone as my previous one was getting slower.


I had an LG device which the 02 shop suggested.

I had problems with it immediately,

but as I was away for the immediate period after purchase I could not get back within the cooling off period.

Needless to say the shop would not consider changing the unit.


I have since then been back to the shop 7 times with the same recurring fault,

and still the shop wouldn't do a thing other than pass me off to the customer relations dept only reachable by phone.

Lost the personal contact.


I spent the next day entirely call this dept, which incidentally is in South Africa!!!

They made various promises which they failed to keep,

but being trained in "PPI" I was well versed in getting negatives.


Determined I continued until I got someone who in turn had to call the Uk repairs section to get approval for what I wanted.

That's a long way round the world and back.

finally spoke to gentleman who finally agreed that phone needed replacing.


Only then to be told that I had to send it back to them direct for cancellations.

Asked why I couldn't just return it to the shop I had bought it from,

to be told that if shop returned phone they would not be able to cancel the contract???


Weird, but as these walls are there to make us dance.

Got the return envelope and posted phone back to 02 got proof of posting just waiting for confirmation that contract cancelled.


What's my legal position,

I feel I have been supplied with a product not fit for purpose and as such the contract should have been cancelled from the beginning.


I have paid an amount on this contract for phone and line rental, both delegated to individual items.


Can I demand my money back, do I have just cause to ask for costs your advice would be appreciated, I'm sure I cannot be alone in this case.


Ps, I cancelled both direct debits which are due 21 Nov.


Now I must get another phone,

suggestions please,

only other thing my phone must do is have the best possible camera for smallest amount,

us pensioners are surviving on ever reducing purchasing power.



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