Jump to content


Leaking hot water cylinder


ps7t7
 Share

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 1407 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi, I purchased a hot water cylinder back in march and it has developed a leak.

 

I contacted the manufacturer and I have been told that I need to return it to the retailer and they will send it to the manufacturer. I have also been told I will need to pay for a replacement while the leaking cylinder is being checked for faults, if a fault is found I will get a refund back to me.

 

I'm not very happy about having to pay for another while I wait for them to decide if there is even a fault on the leaking one. I would have expected someone from the manufacturer to come and inspect it.

 

Does anyone have any advice as to what rights I have regarding this situation?

 

Thanks

Link to post
Share on other sites

Consumer Rights Act would apply and you should contact whoever supplied it. Outside of 6 months, the onus is on you to prove the fault in order to get a replacement.

 

Who purchased it ?

 

Who installed it ?

 

Was it a plumber on your behalf. If so, you need to contact them, as they would have responsibility for their work and as the supplier.

 

The problem might be the installation, rather than the cylinder, unless you can see an obvious leak coming directly from the cyclinder and not any connecting pipe.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...