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ANOVO (repair center) damaged my phone?

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The ANOVO samsung repair is very bad look at my story

 

Hi

I had sent my S7 on 07/11/2017 and they opened back of my phone,

 

first when they had my phone they send me shocking photo with £206 bill for repair ,

and they told me one pin was broken usb port internal damaged ,

 

I asked them what they done to find out this problem,

they said they opened back of my mobile phone

I told them my USB did not had any fault it was headphone port is bigger than normal

and my headphone jack is loose, when I make call I can hear myself,

I said to them if they are not going to repair my mobile phone return my handset,

 

when I received I took my camera

and I recorded the post box I had from UPS,

 

when I opened the box I seen back of my mobile phone case was damaged

and it was loose I called the repair center :

 

ANOVO Contact Center Team

01603 269217

Vulcan House

Vulcal Road North

Norwich

 

as soon as I said to them why did you remove my back case if it was external problem,

 

they changed the story

and they told me they never opened back of my mobile phone, I

 

said to them before I sending my S7 to them I took photo there was white sticker in middle of phone and it was factory sealed

but when I received my phone back case was loose Sticker was removed from middle of the phone and fixed in the bottom of the phone

 

inside of back case there is engineer sign with hand writing,

when I asked for engineer report the samsung does not reply, and the repair center keep changing story,

 

I am %100 sure the ANOVO Samsung repair center damaged my USB port to not repair the headphone port,

I took to mobile shop and they told me the headphone jack is bigger than 3.5mm and is not right,

 

so far I sent several email and photo to Samsung to report problem from 10/11/2017

and I have no single call back or email,

 

I also took my mobile phone on the day return 10/11/2017

 

I took it to Vodafone shop

and I asked them to view my phone

and write to samsung regarding this problem,

but so far It is look like I have to wait for long time,

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Did you get anywhere with this? Samsung Anovo agreed, then refused a repair for my S7, but the item apparently arrived damaged, so either UPS or Samsung/Anovo damaged the unit. Neither of them want to accept responsibility for this. Their investigation consists of looking at the box which is undamaged, but the problem came about as the packaging failed internally and the phone was loose in the box.

 

Did you get anywhere with this if so, I would be grateful if you could let me know how you dealt with it. They returned my phone with part of the rear shattered.

 

Thanks, Andy.

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